The Westin Cape Town

_breakfast Safety

Digital key card. Chattel bus

The room

It was too busy but not their fault

The hotel is located in a great location with super friendly and helpful staff

Central location close to everything.Awesome staff. The breakfast on the ground floor was amazing, and the club on the 19th floor was very nice.

Housekeeping and cleaning were not really good . I stayed 8 nights, and the suite was never properly cleaned or vacuumed.

The staff was friendly, great help.room was excellent

The indoor swimming pool water was too cold an the jacuzzi water too much chemicals

Another lovely stay at the Westin, now my go-to place whenever I'm in Cape Town. The location is ideal, the service impeccable, and the staff truly make you feel at home—welcoming you by name and always ready to assist.

I would, however, recommend expanding the late-night room service menu. After a late flight, it's always appreciated to have a wider range of options available

The hotel was lovely. Modern, clean, luxurious. Staff were amazing and helpful.

The pools could be warmer. Especially in the evenings

Lost a jacket and a parcel and send numerous emails and phone calls which nobody returned

Lost a jacket and a parcel and send numerous emails and phone calls which nobody returned

Rooms were clean n big enough n smelling good Food as well was nice

The prices of a bus was way too expensive for us

Staff receiption lovely Adrian guest services sorted transportLovely and helpfulSpa lovely

Using the 19th floor lounge was a real saviour to our break, at first we had breakfast in the canteen on the ground floor which was pretty awful, then we tried the executive lounge which was excellent. Very handy for the canal cruise to the Waterfront and superb view over the harbour. Comfortable bed.

Whoever chose the musak in the lounge must have been a sadist. The assault on the ears with constant electronic drums and wailing women was pretty unbearable only relieved by moving as far away as possible from the speakers.

Staff are warm and friendly.

Breakfast needs to be looked at. Food being kept warm on hot burners are scorched later on in the service.

Location, friendly staff (although check out staff ignored me to address a demanding customer without considering my needs)

The amenities, Pool, Gym, Breakfast, my room, the view, the executive level. Everything was absolutely stunning and exceeded my expectations. Also the cleanliness and overall vibe in the hotel was great.

Some of the staff however wasn't so great. The staff at the door were amazing, very helpful and super welcoming. But some of the staff in the restaurant were actually quite arrogant and rude, something I didn't expect in a hotel like this. As an example: I went to have a quick late dinner (20.30) by myself as I had just finished work and wanted to sleep afterwards. The guy recommending the wine was great btw, but the others... they didn't really want to recommend anything, basically dumped the food on my table, gave me some odd looks here and there. And when I asked if they could put the bill for the dinner on my room I got a very arrogant look: "You sure you have the credit for that?" Which to me is just crazy, I just gave them my room number to enter the restaurant, I'm an executive level guest and they should know there is a hold of about 3000R on it (more than enough for a dinner of 400R).It felt very out of place, might be small for some people but to me this is not worthy of a hotel of this stature.

Great Room, amazing views from room, breakfast and in room dining was fantastic and staff were really exceptional… will return for a third time soon

The location for the conference was perfect. The lifts were super fast (which for a 7 night conference stay is noteworthy). Room was very comfortable and laundry service excellent. I liked bathroom design as being quite functional and elegant. Consistent with other Westin hotels around the world for service, design and amenity.

Porters were overly enthusiastic. Breakfast could become very loud with stressed kitchen at peak times. It was often time-consuming to pay a bill at the end of service.

The room and bathroom are fantastic. I did not have breakfast or use any other facilities on this trip. The staff are wonderful.

The available television programmes are extremely limited. It would be great if there was more choice.

Enjoyed the executive lounge experience.

The hairdryer in the room didn’t heat up and it’s winter so it took long to dry our hair and leave for our function, we were late .

spa and sauna

pillow not comfortable

The structure of the hotel and the view from my room.

I am not used to continental meal. So the meal did meet expectation. Also, the TV screen was kind of small.