Protea Hotel Fire & Ice! Cape Town

Everything about the hotel was great, location, cleanliness, breakfast, staff

Room was clean, adequate and comfortable. Had a bar fridge, hair dryer, coffee machine and kettle.Small gym area and outdoor heated pool.

Did not receive coffee pods the second day for use in the coffee machine.Air conditioner was difficult to set and kept resetting to extra cold.For the price breakfast should be included not as an extra expense.Have to pay extra for parking and was not allowed on arrival to prebook a parking for the following day. Was told first come first served basis.

Room did not have a designated bathroom with door. Shower was part of room - awkward as I was sharing with a friend so no privacy.

No separate bathroom. Shower was literally in the roomRooms are small

The staff was excellent and attentive. The food was outstanding. Everything was really clean and taken care of. Everyone was very friendly and helpful.

If I had to nitpick and find something I didn't like I would say no dressers and no microwave. There were shelves in the closet area that I used instead of a dresser so maybe thats just the way they do it in South Africa.

It is very well located, with some very nice bars and restaus nearby. Beautiful view of table mountain from my room.

There were some little maintenance issues - the window was really draughty (luckily i could change rooms) but then the fridge was broken. No big deal but not top.

Staff were very helpful and always around to assist with baggage, questions and requests.Rooms are well equipped .

The hotel is undergoing a major renovation which we were not notified of. The entire bar, lounge and restaurant were not available for use. Breakfast was served in a conferencing room and should rather have been on the pool deck to take advantage of the view. This was disappointing considering I did a site inspection 6 weeks prior to checking in.

average , poor food

New styling is cheap. Breakfast served in temp dining hall, was cold and taste was not great. No eggs and no one checking up on this unitl I notified the staff

The staff were hospitable, warm and very attentive. (This actually was the star of this hotel)i liked the location, very close to kloof street (checkers, pharmacies, coffee shops, bars, restaurants)and long street (if you are about the night life) the ambiance and the staff to be honest, very helpful. Overall its very close to many restaurants and bookap. all within short walking distances.

Rooms were small to my liking but overall okay, they were comfortable.

The staff were extremely friendly and helpful. Must have had 5 people ask if I wanted coffee or something else at breakfast.

The air conditioning unit in the room was not functional. Luckily, it wasn't too hot, but as always, air conditioning in hotels always seems to be an issue.

The location and the atmosphere in general

Staff were very late to respond to requests. For example when I or my father asked some plates and cutlery they took like approx 30mins to bring it up.

Geographic location, the facilities, good breakfast.

Payment for the parking was the only disappointment. Imagine having to pay R480.00 more that you were not aware of. It was very disappointing and annoying. If I didn't come at night I was going to cancel my booking and get another accommodation, as such I would not consider booking in future unless it is clearly stipulated that the parking is free.

Some stuff member stole my Air pods when I checked on the 31st of March @ Room 303.I used my find me app & they were @ the hotel & when I checked again yesterday they were @ Mitchell’s plain ?& now when I check they are back @ the hotel & they are wearing them ?I don’t want them & the hotel must buy me brand new ones & fire that thug ???

The breakfast was the plus point. The house-keeping staff were very good.

The hotel does not enough place to have recreation facility. No open space or garden.

The staff were very friendly, patient and helpful. The beds were super comfortable! The gym is well equipped, lovely pool area and of course I can't forget the stunning view of signal hill and table mountain.

We booked 2 rooms. Our room only had one mirror above the basin whereas the other room had a mirror above the basin as well as a longer dressing mirror at the clothes rack. Would have been nice to have a longer mirror in our room as well which would have made it easier to get ready for the wedding we had to attend. Can't really see the full picture from the basin mirror.

The gym is well equipped and clean. Best feature in the hotel.

Distance from waterfront.

staff excellent

Brekkie not great, windows do not open,

Very Professional Reception Staff.Very Friendly Dining Room Staff andVery helpful support and security staff

Staff extremely friendly and helpful; hotel in a great position - close to everything we needed to do.

The only thing I don't like is the decor! This does not matter in the least as the hotel and rooms are clean, neat, comfortable and the staff were excellent!

Staff were amazing… Breakfast world class.Pool area beautiful and relaxing.

False advertising on the view. Room with balcony was situated only on first floor.My view was that of adjacent building sewage pipes.Not happy at all for the premium price paid.

Room was fine, breakfast was okay. Fresh fruit is not tasty at all. One can tell that the fruit was in fridges for a few days. Cut up fruit should be fresh every day.