Mercure Montevideo Punta Carretas

Staff is very nice. They provided me good information about how to get to places (eg: where to buy grosseries, place of the buquebus, mercado central). They also helped me with the keys that presented issues. The region is really great with a good mall just beside.

I would recommed to have more options on the Breakfast, but I could realize that the items are about the same in other hotels. I would take a look on the keys of the hotels. The gym is really small but just beside there is a Smartfit that can be used.

Good location

Needs to be refurbished. Not really clean. They charges you for the coffee in the room..not a Accor group standard.

Staff friendly, responsive, helpfulRoom had terrific view and balconyTasty generous breakfast

Curtains in bedroom dirty from weather (rain) outdoors and not cleaned a long timeNo gym though 1 advertisedRoom alittle small only for sleeping

Staff were awesome, from Illana to the front desk staff. Helped me with many things during my stay. Really close to a laundry (don’t get laundry done at hotel, for the price of 1 shirt, I nearly got a whole load done). The location is great, my room overlooked the water. The neighbourhood felt very safe. A shopping centre is only 2 blocks away. Breakfast was good, especially the eggs which you need to ask for. Would stay there again if ever in Montevideo.

Beds are really hard. Had to put pillows under my back to get comfortable. But was fine when doing that.Even on 12th floor got a load of road nice, especially if motorcycles racing along the Rambla late at night.

The location

The room was small and smelly. There were no amenities available during my stay

Great location, good breakfast and staff was also good. Bed was comfortable.

This hotel is unfortunately not the same standard as other Mercure, it needs some renovation. The bathroom was relatively clean but you notice that everything is old and in need of replacement. Cleaning the curtains wouldn't hurt as the room smelled dusty because of it. Lastly the rooms facing the road can be quite noisy due to the motorcycles passing on the main road into the night... I would stay again only if there is some renovation work done - it has potential but somehow got neglected over the years.

Location, staff is nice

Room a bit small.At the last day 7am morning without any notice some window cleaners appeared on our balcony…

Excellent view of Rio de la Plata. Full bidet. One block from punta carretas mall and supermarket. Rambla Ghandi has pedestrian and bike trails along the Rio.

They charge for breakfast which is unusual.

Great location. Close to many restaurants and nice places. For me is the best point in Montevideo.

No Parking lot. Only 1 position in the garage

The location and the breakfast

The facilities and the bed

The Staff were absolutely Brilliant.I needed to contact a doctor during my stay and all the staff were very helpful and caring, especially Fabricio.I could not have asked for better service, even got breakfast delivered to my room with a smile.

Our room was small, but clean, well equipped and with a good view of the sea.Breakfast was good.The staff were very helpful.

Staff is super friendly and nice. Hotel is well located.

The hotel is pricey for what it offers. Breakfast is good, but it could have more options.

Excellent variety of food and fruits in the breakfast. The hotel staff was polite and thouthful in a comfortable and warming space! Nice spot of the rambla!!!

Price could have been cheaper but the location e the services were really good. Not much to conplain about.

Staff, location, facilities, great breakfast

Breakfast is adequate, more than enoughEarly checkin was possible, thanks

Difficult to park car in the area.

Staff were fab. Top location with a great room and a view to match. Garcia restaurant near by provided us with the culinary highlight of our epic trip!

Exceptional staff, very friendly and helpful

In hindsight we would have stayed in the city center area instead

Staff were very friendly and helpful.

Pillow cases were not clean. Had to request replacement

Great location. A lot of dining and shopping available nearby.

the rooms are small. could not even open my luggage on the floor.