Queensbridge Hotel

We liked location, good breakfast, lady from the kitchen was polite. !!!!!BEFORE YOU GO MAKE SURE YOU GET ROOM WHICH YOU BOOKED. YOU CAN END UP FOR SURE DISSAPOINTED!!!! Now I understand why they don’t have account on Facebook or Insta. Would be so many bad comments and complaints!

We booked room with double bed and sea view in advance for my Birthday in Feb. We informed the hotel that we are coming with our dog. They replied that they will charge for the dog. On arrival they gave us room but not the one we booked, gave us room with no sea view and with double bed and a single bed, we immediately knew it was not the right room. No one informed us that we wouldn’t get room with sea view. We wanted to speak with the owner, but receptionist said she can’t call him now because he is having dinner, it was around 5pm and said that she can call him around 7pm. We went for a walk and said we will return around 7pm. We returned and receptionist still said that owner was having dinner. We believe is not truth and lie. We asked if she spoke to him and what he said. She said she did, but he can’t do anything. We showed her our booking with our name, room details, sea view but she said room is not available and she is sorry. We asked how it’s possible that someone else have this room? And if they can at least refund us the cost for the dog as compensation, but owner supposedly said NO. We think she didn't even talk to him and lied to us. This is not something you want to hear on your Birthday celebration! From the comments, looks like treating customers this way is “normal” for them; we are not the first!! The hotel didn’t inform us about changes. We paid for sea view room but received something else. Hotel accepts dogs but not allowed in the basement dining room, there was no windows. We went upstairs and it was better for us because just us were there in living room had sea view; breakfast was brought to us. Hotel is absolute joke! and the way they treat people! No compensation or discount. The room was also dusty, side table, bathroom radiator dirty, towel had big holes, no hooks in bathroom for clothes/towels, light above the sink didn’t work, the room had a decking view, not a sea view.

warm welcome, lovely room, nice breakfast, very comfortable, cant wait to stay again

nothing to dislike

All staff was polite. Room was clean and tidy, presented with towels and all accessories.

There was only bad thing was the shower, it's wouldn't stay hot, the water would run cold on and off. So I had a bath. I put it down to I was on top floor room.

It wasn't to far from the centre of town. Quiet area staff were friendly.

Only thing I did pick up on was there was a lot of dust in the room.

Friendly

Missing lightbulbsLift not working

Look over Seaview , room ok

Door banging middle night , people talking loud in rooms ,

Love the layout of the building

The room wasn't quite as good as the last two times I'd stayed there. Wet towel in the sink upon arrival and no sea view but it was good overall.

Confortable

Very dirty , especially en-suite. Staff were scarce

Good location and friendly staff

Very, very dated….in need of complete refurbishment. DONT USE THE LIFT!!

Made to feel welcome by the staff. Very good, friendly service - particularly at breakfast time.

Building needs a “freshening up”.

Comfy beds, nice breakfast, ease of use and doors being kept open. Very cheap price for a quick stay and friendly staff

Maybe a bit outdated and floorboards very creaky was worried about disturbing other guests. Info board with generic hotel info and rules would be helpful too

Excellent location and view from the room, breakfast was wonderful. Check in staff super friendly. Room spacious a d clean.

Large, spacious and comfortable Provided plenty of gluten free breakfast options

Superb location only outdone by the breakfast which was way beyond any I have had at other hotels. The lady who cooked it was very polite making sure everything was OK. The room good with very fast WiFi, TV and facilities. I will definitely be staying here again.

Location was lovely, staff very friendly, breakfast 10 out of 10 , bed was comfortable,

To many stairs , but there was small lift for 1 person

Lovely spacious room overlooking the prom. Lady at check in was lovely and friendly.

It’s was in a great location right on the beach front

I was on the top floor so if you stay and you struggle with stairs make sure your not on the top floor

Location

Place is very dated, bar isn’t really a bar! Stairs very steep and lift not working

The bed was very comfortable, and the room had everything we needed

The shower, there no pressure and wasn't very hot

Lovely clean hotel. Great choice of breakfast & kitchen staff very welcoming. We also had a sea view room really nice

We was on 4th floor.partner struggled with stairs when lift wasn't on. Also shower in our room was so loud think it needs looking at