The Bulls Head

Lovely property but totally unhelpful when I asked for return of a suit that I accidently left.

I left my suit trousers and waistcoat in the chest drawers of my room. Annoying for everyone but it happens. I called twice to ask if I could arrange a courier to pick them up. They said they would come back to me but nobody ever did. I wrote a note via Booking.com asking for my suit back. Nobody helped me. A real shame because otherwise it's a lovely property.

Friendly staff on arrival

Having to go to another pub for breakfast when it was advertised as breakfast included and arriving back at the pub on a Sunday evening when we were told they were open until 11pm and the bar area was shuttered off. Total shitshow

Room was great. Beer good. Staff friendly.

Food very average and 2 fish items, a special and a regular not available sadly.

The location

We did not stay although we had paid for two days in full. We arrived during the afternoon of 17 April to find the door to the accommodation closed and nobody responded to the bell. We waited and waited and eventually a young girl came and opened the door. She could not check us in as she didn't know how to so she was going to contact her boss who was at another venue. Eventually someone arrived and asked us to pay £225 in payment for our room. We were quite alarmed to hear after this that we would have to go to another pub down the hill for breakfast each morning. We are both in our mid 70's and this was not ideal for our morning breakfast. We were then shown to our room. In our confirmation from Booking.com it clearly states that the room is a deluxe twin bed room, with view, carpeted, wardrobe or closet/ The room we were given was very spartan, no comfort, it had a view of the bins and the steps to the pub cellar, no carpeting and two hangers on a temporary hook on the back of the door, clearly not complying with the description in our confirmation email. I did not want to use the toilet either! I went down to talk to I think the person who was the proprietor or manager and asked if we could have another room as this was not what we had expected. He was very insistent that because I had washed my hands in the bathroom (ie used the bathroom) this was not possible, he was very offhand and frankly insulting asking me what I expected from an B &B. I was very shaken and tearful, my husband and I decided we could not stay under these circumstances and feeling so intimidated and left without using the room apart from washing my hands! We are really upset about the whole experience, we had come to visit our family, our grandchildren and did not expect to be treated in this way by the Bulls Head.

Very clean and comfortable. Great pub and good food. Very friendly staff!

This is a good value hotel in a good location. It had just been refurbished.

Breakfast was very basic.

A lovely breakfast each morning. Amazing staff. So kind and friendly. This really is an amazing place to stay. I am a regular visitor. I have family in the area and it just works. Lesley and all the staff are just brilliant.

There is absolutely nothing I dislike!

Lesley was great, comfortable room

Food not available on Tues

The member of staff that met us was friendly and helpful, the room was clean and comfortable

We were woken at 6.30 by someone walking heavily up and done outside our room and banging about in the storage room next to us - this went on for some time and we were unable to go back to sleep - we’d had a late night so really needed a bit of a lay in. We think it was a cleaner.

Had several stays here going back over 7 or 8 years, so that tells it all really. Situated in a lovely quiet part of Glossop, overlooking a church and churchyard so it's pretty quiet. Staff are friendly and cheerful on arrival, and gave information about the local area. De-luxe double room was large and warm, and bed was very comfy. Shower and toilet were clean.Breakfast was served in the Queens Arms, literally a short 100m walk down from the Bulls Head. Excellent Full English Breakfast, along with cereal and gluten free alternatives should you prefer. Served by really nice staff, cheerful and chatty.

I've stayed several times now, and each time I've left extremely satisfied after my stay. So I can honestly say that there is nothing which I dislike.

Lovely one night stay

We had a lovely stay in the charming bedroom above the pub, which we liked very much. However, there are a couple of points we feel need addressing:1.A staff member informed us that breakfast was served at 9 am, but it was actually at 8 am. Unfortunately, this meant we missed it.2.While we appreciate that the hotel is dog-friendly (a significant factor for us), the information in the bedroom states that dogs are not allowed on furniture, and there may be a £50 charge if this rule is not followed. This policy should be made clear to guests at the time of booking to avoid any misunderstandings.Overall, it was an enjoyable experience, but these minor issues could improve the clarity and convenience for future guests.

Have stayed several times before. Each time never disappoints. Staff have always been welcoming and cheerful, and the rooms are clean and comfortable. I've found it to be in a quiet location during the weekdays I've stayed there.The Full English Breakfast is well cooked and presented, and is served in the Queens Arms which is a short couple of minutes walk away. I've already booked my next stay.

Personally, I'd really like a slightly earlier weekday check-in time, but the 4pm time is just about ok.

Bad

Stayed there with my 19-year-old son for 2 nights. The hotel is in a pretty part of Glossop, and it is unfortunate that I cannot give it a better review.The room was noisy, the walls must have been quite thin as everything going on in the pub downstairs could be clearly heard.The pub kitchen extractor fan was in a cupboard in our room and made a loud whining noise. fortunately, this was turned off around 2130 each night.The ensuite bathroom layout was such that an average sized person had to sit sideways on the toilet.The TV remote didn’t work. The staff and the manager could not fix it and the rather old TV on the wall had to be worked using the buttons on the top. It was clear that this remote had not been paired with the TV; however, we found the actual, branded TV remote under the bed when we were doing our final checks before leaving. The worst part of the stay is that we were refused breakfast on the first morning of our stay at 0910. We were told we should have been to the ‘sister’ pub which served breakfast by 0830. I asked the manager could anything be arranged (i.e. tea, toast cereal etc) in lieu of a cooked breakfast and he refused.

Great location, lovely old pub. Clean, tidy and comfortable room.

All great

Have stayed at the Bulls Head before, and didn't hesitate to book again. The staff are friendly and welcoming. The room was clean, spacious and very comfortable, with a lovely outlook over the church. After a peaceful and restful night's sleep, we had a short walk of 100 yards to breakfast served in the Queens Arms. Another really nice pub, with a friendly, warm welcome and a good choice for breakfast. The Full English was well cooked, hot and well presented.

There’s a complaint in the system and for whatever reason between this hotel and booking.com, I have now paid plus £200 for a less than £100 room. I’m having to fight for my money back which is actually a joke when I paid twice to help all parties with the booking issue.

The bar staff were very helpful and supportive of the payment issue.

Good location, lovely pub selling food. Very friendly, helpful staff. Facilities were adequate plus a good breakfast was included ?

The key to room 4 was very difficult. That's about it.

Welcoming staff . room clean and well stocked with tea ,coffee and biscuits etc. Bar serving a full range of beers.Breakfast served in a partnership hotel a short distance away, and was excellent.

Beautifully decorated, comfortable rooms above pub - outstanding and attentive staff. Great breakfasts including veggie options.

Beautiful location

Empty, confusing check in. Breakfast served at a different location