4 Star Hotel
Mercure Manchester Norton Grange Hotel And Spa
Manchester Road, Castleton, Rochdale, United Kingdom View Map
1/100
About
The rooms at Mercure Manchester Norton Grange Hotel & Spa are spacious and they all have a bath and a shower as well as tea/coffee making facilities. The amazing leisure facilities include an 18-yard pool, an outdoor hydrotherapy pool, a thermal suite and a technogym. There are also 6 beauty treatment rooms. 1. Security/Damage Deposit Please note that a £25 security deposit per reservation is required upon arrival and should be paid by Credit/Debit Card. This deposit is held to cover any damages or breaches of hotel policy. The deposit will be refunded in full after check-out, provided the room is left in satisfactory condition and all hotel policies are observed. Please note that the refund takes up to 5 working days post departure to reflect on your account. 2. Noise Policy Due to weddings and events we often have loud music until 1am. We cannot guarantee any noise free environment however will do our best to allocate a quiet room if you ask in advance. 3. Pet Policy Mercure Norton Grange has a strict no pet policy with the exception of guide dogs at no Extra Cost. 4. Child Policy In alignment with Accor's WATCH (We Act Together for Children) program, we are committed to safeguarding children. As part of this commitment, we reserve will request identification and verify the relationship between the child and the accompanying adult while checking-in to the hotel. 5. Cash & ID Policy The hotel does not accept cash payments for Rooms. All rooms will have to be prepaid, guaranteed or paid at the property using a valid credit/debit card. However, all other facilities will accept cash payments. The hotel reserves the right to carry out a mandatory ID check where required. Failure to provide a valid government issued ID will result in being refused check-in. 6. Smoking & Drugs Policy Please note that smoking, including vapes, is strictly prohibited in all areas within the building. We have dedicated smoking areas outside the building. Should you require assistance in locating them, please ask a member of staff. Failure to comply will result in being removed from the premises and a £250 smoking fee will be charged. The use, possession or distribution of Drugs or any Illegal substance on these premises is strictly prohibited. Anyone caught will be banned and reported to police. 7. Twin Bed Policy Please note that some of our twin beds are made up with 1 Standard Double Bed and 1 Pull-out Single Bed of 5.9 ft x 3 ft 8. Complimentary use of Leisure Facilities from 3.00PM on the day of Arrival to 12.00PM on the day of Departure.
1,103 Reviews
What Guests Say
- “Great pool and spa facilities and we had a lovely evening meal.”
- “We loved the pool which faced outside with a nice view”
Top Amenities
- Swimming Pool
- Restaurant
- Free Internet Access
- Free Parking
- Spa
- Fitness Center
- Accessible Rooms / Facilities
- Pets Allowed
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/4Privilege room with 1 King Size bed
- Air conditioning
- Audible alarm
- Bath or Shower
- Bathrobe(s)
1/3Classic Twin Room With 2 Single Beds
- Accessible bath/shower
- Air conditioning
- Alarm clock
- Audible alarm
1/4Family Room For 4 With 1 Double Bed And 1 Sofa Bed
- Air conditioning
- Bath or Shower
- Blackout curtains
- Carpeting
1/4Privilege King Room
- Accessible by lift
- Air conditioning
- Bath or Shower
- Bathrobe(s)
1/4Family Room with One Double Bed and Sofa Bed
- Accessible by lift
- Air conditioning
- Bath or Shower
- Carpeting
1/4Standard Double Room
- Accessible bath/shower
- Accessible by lift
- Accessible toilet
- Air conditioning
1/4Triple Family Room
- Accessible by lift
- Air conditioning
- Bath or Shower
- Carpeting
1/4Standard Room with 1 double bed
- Accessible bath/shower
- Accessible toilet
- Air conditioning
- Alarm clock
1/4Family Room For 3 With 1 Double Bed And 1 Pull- Out Single Bed
- Air conditioning
- Blackout curtains
- Carpeting
- City view
1/4Classic Twin Room
- Accessible by lift
- Air conditioning
- Bath or Shower
- Carpeting
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What Guests Loved
Based on 1,103 reviews
Pros +
- Great pool and spa facilities and we had a lovely evening meal.
- We loved the pool which faced outside with a nice view
- Location was good and staff where lovely., very responsible on price
Cons -
- Check in was late as the room wasnt ready but staff were excellent and gifted us a drinks voucher while we waited.
- The rooms are a little run down, there were stains all over the carpet and marks on every wall with wallpaper torn from the bottom.
- Spa area felt grubby and needed things fixing, the hot tub/pool wasn't very warm.and was extremely noiseyMore attention when cleaning in the room as there was cobwebs on the walls and corners or carpets dusty,
Great pool and spa facilities and we had a lovely evening meal.
Check in was late as the room wasnt ready but staff were excellent and gifted us a drinks voucher while we waited.
We loved the pool which faced outside with a nice view
The rooms are a little run down, there were stains all over the carpet and marks on every wall with wallpaper torn from the bottom.
Location was good and staff where lovely., very responsible on price
Spa area felt grubby and needed things fixing, the hot tub/pool wasn't very warm.and was extremely noiseyMore attention when cleaning in the room as there was cobwebs on the walls and corners or carpets dusty,
Reception team were lovely.Very helpful.
Room was tired and drab. It smelt strongly and I was unable to get the heating to work so I was cold.I requested a quiet room but outside was a very loud air source heat pump that droned loudly all night. I've stayed before and had better stays in different rooms.
Very friendly staff, very good English breakfast. Great pizza and burgers.
Well it actually wasn't Myself who stayed but it was a daughters birthday present For her and my Grandson They fully enjoyed We been several times would well recommend it the staff are lovely and good team
We nothing to fault
Lots of parking, quick check in, room was clean and spacious and room 326 looked over spa so no noise coming from hotel. Breakfast was decent went about 9.30am good choice of items, although bacon really overdone and dry. Spa was clean and everything was working not too busy we went about 10.30am sunday.
The room was lovely
Had to pay for robes food wasn’t good and over priced
Food, facilities and location were good
I was expecting a bit better from a 4 star hotel. Fridge was missing, bathroom door handle was falling off, bed was uncomfortable, felt like an old spring mattress. Also no hair dryer or usb charging points in the rooms.
I absolutely loved my stay at Norton Grange Hotel & Spa. From the moment we arrived, the staff were so welcoming, friendly, and genuinely caring. They really go above and beyond every time.They even changed our room to give us interconnected rooms, which made such a difference for our stay and really showed how well they look after their guests.The room was beautiful, super clean, so comfortable and perfect for relaxing. The spa is always a highlight and the steam room is honestly 10/10
I genuinely can’t fault anything – everything was perfect from start to finish.
Spotless . Lovely big room ,Plus a bath , ideally I wanted a fridge as I'mOn gluten free diet , the one that was in is in private roomJust didn't workSo replacedItThe morning after
I was very pleased with the time spent at this hotel. I had breakfast and dinner at the hotel, you can eat within 25 pounds. Service, room and restaurant quite satisfied my expectations. I’ll definitely come again. I recommend.
We've been before and never let down , stunning place , looking forward to going back in summmer !
Well private roomAs they have a fridge but didn't work reported the day. After and replaced straight away ! So job done
Spa very good.Breakfast very goodRoom clean and comfortable.
Food in bar not good. Over priced. It let's the hotel down.
Location
It wasn’t clean. Room was dirty. Dust on every single pievevof furniture and glass.
hotel facilities and spa were very good,
food menu and quality was average.we were a party of 9 to celebrate my 70th birthday.Accepting that this is a conference and function hotel we arrived early. the rooms given where directly opposite a main function room which was being used that evening. we requested a change of room and were told the hotel was full.the management should and could have allocated those rooms to guests were attending the function,we were kept awake until 1.30 A,M by loud music and talking in the corridor
Friendly staff
The bathroom was dated and the fish & chips weren't great
Perfect for visiting family in the area. Comfortable room. Plenty of parking on site.
I stay here quite frequently however I am disappointed that this time .
I stay here quite frequently however I am disappointed that this time I was made to pay same prices yet only told about the thermal spa being out of service when I went to use it
The location
Our room looked tatty Paint going off the door in the bathroom and rusty screws in the shower Breakfast the bacon was like shoe leather
Amenities & Policies
Amenities
Swimming & Soaking
- Swimming Pool
- Hot tub/Whirlpool
- Indoor pool
- Kids' pool
Fitness & Spa
- Fitness Center
- Spa
Food & Drinks
- Restaurant
- On-site accessible restaurants/lounges
Media & Technology
- Free Internet Access
Transportation
- Free Parking
- Airport Shuttle
Health & Safety
- Health Services
- Daily disinfection
- Hygiene certification
- Professional cleaning services
Accessibility
- Handicapped Rooms/Facilities
- Facilities for disabled guests available
- Wheelchair accessible
Kid Friendly
- Family Friendly
- Kid Friendly
General
- Pets Allowed
- No Smoking Rooms/Facilities
Guest policies
| Check-in | After 3:00 PM |
|---|---|
| Check-out | Before 12:00 PM |
| Internet | Free Wi-Fi is available. |
| Parking | Free parking is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 4 to 12 can stay with extra bed, subject to additional charges. Children of age 0 to 3 stay free with cot. |
| Pets | Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). The restaurant is sometimes used for private functions at weekends. This may result in limited dining facilities in the Bistro area. Should you wish to dine at the hotel, please contact the hotel in advance to check the availability and to avoid disappointment. Please note that the credit card used to book must be presented on arrival. All guests staying must be present at check-in. Guests wishing to pay by cash must provide a valid photo identification at check-in. Please inform the property if any of the guests are children, so the rooms can be set accordingly.This property is located in a busy area so guests might experience some noise. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of GBP 25.0 is required at checkin. This will be collected by credit card. You should be reimbursed within 7 days of checkout via credit card, subject to an inspection of the property.
Location
Manchester Road, Castleton, Rochdale
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