Shendish Manor Hotel & Golf Course

Dinner was good quality food, well presented and very efficient staff despite all very young and not much experiance due to their age but did a great job and worked as a team

Paid for breakfast when booking and upon receipt of confirmation was advised breakfast was from 08.00hrs on Sunday. i had an appointment in a town 20 minutes away so with leaving extra time to travel and be ready for appointment left no time for breakfast.

great evening meal and breakfast was good and I was allowed to help myself a little early as was having to leave early

room was dated, cold and heating did not work! check in was slow.

1. The service team for last evening in room dining were very polite. 2. Night Manager Christian was very accommodating however not enough to make up for the investment of nearly £800!

1. The cleanliness of the room was not acceptable. High level cleaning and attention to detail was not evidenced. Previous guests hairpins, clothes hanger'Blushing Bride@ in the bathroom was left there despite escalating on night one of three. 2. Room Amenities noted in the advertisement Telephone - there is NO PHONE in the room. Cable TV - Not available only free-view channels. 3. The lack of organisation in terms of service both front desk and food and beverage. Numerous requested for Ice bucket (x7 times) no response until i physically attend the the reception with a bucket! requested for 4 additional towels arrived after two days and 5 requests.

Air conditioning. Good food and breakfast.

Beautiful and peaceful Great food Staff very nice and helpful.

Nice location

Room out dated but was clean

The external building and grounds seem nice.All of the staff were pleasant.Food in the restaurant was pretty good.Ok value for a one night business stay.

Rooms are a little dated. Mattress fairly worn.Air-con didn’t work.WiFi pretty poor.Food menu a little limited.

Quick and efficient check in by friendly staff. Room was fabulous- very large and facilities excellent- very clean and bed extremely comfortable. Speedy room service and delicious food.

All fine.

Great location , large room , comfortable bed , decent choice for breakfast , lovely eggs.

stayed there 4 nights - TV in room was not working - food was average and boring.

VERY LITTLE CHOICE ON FOOD MENUE ,BUT GOOD FOOD ,

THE ROOM WAS COLD WITH HEATING CONDITIONING UNIT NOT WORKING SO A PUG IN HEATER WAS IN ROOM BUT DIDNT REALLY HEAT ROOM AS COLD FROM LOW TEMPRATURE BEFORE WE ARRIVED,BATH TOOK AGES TO EMPTY AND TOILET WAS THE SAME BLOCKED .

Very warm welcome from a lovely gentleman, and the staff were very good. The room was lovely, which was perfect for what we needed ? and clean ? breakfast was great done out lovely. Thanks for a great stay

Room was cold and one key card meant we couldn’t leave plug in heater on when we went out. Basic but fine

It is an old Manor House with interesting architecture and a more modern attached building. I entered through the Manor House side by mistake and found that side of the building as far as the public areas/corridors went, was particularly scruffy and not at all hotel like, looked and felt more like a basic Old People's Home!But accessing the more modern Reception hall was far more attractive.I had asked for a room well away from the Reception Hall and the chance of banging interconnecting doors but was given a room just 20 feet from the area I was trying to avoid, disappointingly. Fortunately it seemed as though the Hotel was not very busy and I was only disturbed twice by other guests talking loudly as they passed to their rooms and banged doors.My room overlooked a side courtyard area, which was not unattractive but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over the cobbles in that area.I was checked in by a pleasant gentleman who apologised for my wait, he had been busy elsewhere with Admin, but I was impressed by the degree to which he made me feel welcome and although I hadnt booked breakfast on my rate, was happy for me to take a breakfast anyway (I preferred a lay-in instead). I was pleased with my room but the tv remote didnt work and had to return to reception to ask for fresh batteries, which was sorted and another apology offered.The room was spacious, plenty of storage if needed, clean, lovely linens and towels and probably the most comfortable bed I have ever slept in!On checking-out, very pleasant young lady on reception, wished me a lovely rest of my day. I explored the gardens briefly, which were very attractive, but the weather was unseasonably cold and windy so I chose not to explore fully. The verandah seating area looked very attractive.Final niggle....the "sleeping Policemen" on the driveway, are evil !!! They need painting yellow!!!

Sleeping Policemen unmarked and violent! Public areas of the Hotel in places very tired.

It was a nice looming place. There were a number of issues while there, the first was WiFi was down. I understand it's not something they can help. While there I went down to dine. Upon arrival, I was one of only two people there. After being seated, a number of other people came to dine. I ordered first yet was the last person to receive my order. Waiting an hour appropriately. The steak was nice. The side order was below my expectations. Also, while there, the shower in my room was broken. Leaking out of everyjoim and mpre feeling like i was having a bucket slowly poured over me. The room looked lovely until closer inspections revealed blood staining on the carpets and a poorly repaired bedframe. There was no drinking water in the room even though teas and coffee was on the side. More so the fact you could hear everything happening in the rooms around all night!

The best I can say is that the staff were lovely and we had a bed for the night. Parking was available and free.

There was no wifi, which meant that not only were we unable to access it personally but the property staff couldn’t access it either. This meant they pre-authorised an amount in case we used the bar however the next morning it still wasn’t working so we couldn’t check out properly and they ended up taking the cost of the night, our meal and the pre-arranged amount out. 4 days later and they are still working on it. Apparently it’s not the first time the WiFi has dropped and the mobile signal in the area is very poor.The room was in the attic, the lift was out of order so a lot of stairs. The room was quite small meaning that I kept bumping my head on the roof slope getting to my side of the bed. The window didn’t shut properly and was very drafty. The door didn’t fit properly either so ended up putting a pillow in front of it to block out the light from the corridor. The bathroom was up another fight of stairs within the room and to have the bathroom light on you have to have the stair light on meaning that a nighttime bathroom visit wakes your partner and they have to wait for your return with the light on in the bedroom. They hadn’t sorted the sub floor out when installing the bathroom so the tiles were cracked in 2 long lines and the water pressure at the sink was pitiful. Breakfast was from 8 and a buffet style, yet it took until 8:20 to get it set up completely.I would have complained but the staff were so stressed that I didn’t feel I could add to that. I feel the staff are being let down by the owners.

Comfortable bed, grounds,location, free cctv car parking.

No safe, no fridge, The central heating was not working, the hotel did supply two portable heaters but everytime we left the room they stopped working so it was freezing upon our return. The Wi-Fi wasn't working. In the restaurant, both coffee machines were not working. Complimentary tea and coffee did not include biscuits, something that every 3* hotel does. There is no way this hotel is 4*. Disability room booked but not available [check with hotel] so could not shower as no wet room, the hotel did offer for us to use a wet room 80 mts away but that's not practical. Not very well explained that to book breakfast in advance attracts a £5 per person discount.

As above

I paid for an upgrade to superior room and the room I got was small and lots of noise from other guests

Great Location.

Disappointing Bar snacks. A/C not working in roomRoom was coldNo water at 09:00

Location Very quiet

Damp in bathroom from leaking ceilings but I think that is more to do with the age of the property