The Swan Hotel

The friendliness from the staff

Location

The location was ideal for us.

It was a shame they didn't serve breakfast.

Staff were very helpful and friendly

Hotel is tiredNo breakfast available

Room was nice and clean and in a good size. Location was great...

The shower had a very little flow of water and it took long time until it was warm

good central locationgood size roomfast wifivery comfortable bedlots of towelsbig screen tv (40"+)

water pressure on shower was low

Kiran was so polite and helpfull, room was so nice and clean , staff was nice , good parking space etc

I woke up to go downstairs i couldnt go out, i knocked on door and i rang 3 times but nobody answered the phone, so i had to go out from back entrance to the front in rain, sure they will sorted for future, would be good to have another entrance to hotel rooms aswell, didnt like to go thru the pub entrance to hotel, just my opinion really ,apart from this it was nice stay

Parking and convenient to visit Hythe

The shower really needs updating as didn’t work very well

Hotel is good but.... see dislikes.

Charging for arriving after 11pm. Being flexible in a business that caters for holiday makers who are constantly fighting against delayed flights, traffic jams or other problems in my opinion is unacceptable. Which is a shame because the hotel was good but paying an extra £15 has now made sure I will never visit this hotel again.

Room ok . Tea and coffee in room with bottled water

Breakfast cancelled.An email telling us breakfast was not being served would have helped. Told cafe opposite was open but it closes on Sundays had to go walking to find somewhere to eat breakfast . Car park very small and hard to get car in felt misled with parking bathroom not clean

The location. The bed was comfy and it was relatively quiet.

No breakfast available despite it being both advertised as an option when we booked and also mentioned the same week of our stay in the email from the hotel. The bathroom was old and dirty, including the towels used, one of which had brown marks on it. The shower was pathetic with very low pressure. Our friends had a proper shower in their standard room with an overhead option as well as the smaller, portable shower head. The tv didn’t work. We didn’t report this as we weren’t particularly bothered but it would be a problem for a longer stay. There is no proper reception area; it’s the bar! This is definitely NOT a 4 star hotel as advertised. The decor is very dated.

Not a lot

The room was cold or hot, as heating only was on or off. The room had light coming in around windows and doors so it was like having a light on. There was no hot water to shower,Very basic not that comfortable

It was perfect for what we paid and pub and Indian restaurant downstairs were lovely.

Very basic amenities but overall fine.

Friendly staff. Good position and a car park.Room was cleanBed was comfortable Nice and warm

No hot water in the room .Light in the bathroom above the mirror didn't work.Toilet took 3 pushes on the flush to actually work. Very noisy from the bar but quiet when everyone gone

room hadn't been cleaned correctly - Shower did not work, only cold water from it, old sweets on bedside table, sweet wrappers on bed. coffee cup not clean, hairdryer blew up, TV kept cutting out. Dog poo everywhere in parking area, noisy and young people swearing and cursing

everything

Super friendly staff, perfect location in a smashing town

The shower could do with an update

Excellent location for Hythe

NO Breakfast as advertised and requested!! Unimpressed!!Dirty room...cracked sink,hairs in bath,Poor overall maintenance. Staff could not care less! Unapologetically palmed off with a weak shrug of the shoulders. Stairs very steep! Room was freezing cold...had to request a heater.I will be contacted trading standards.

noise till +2am

The room itself and the staff were pleasant. However, I had booked two rooms for myself and my brothers as we were attending a family funeral early the following morning. Unknown to us at the time of booking, the hotel was hosting a staff party that evening.As is often the case with such events, the noise continued until approximately 2 am on the morning of 22 December. As we needed to leave for the funeral at 7 am, this resulted in a significant lack of sleep, which had a considerable impact on what was already an emotionally difficult day.Given the circumstances, I feel it would have been reasonable for us to have been informed of this event in advance, allowing us to make an alternative arrangement.

Room OK with comfy bed and private bathroom.

Very noisy as it was above the bar, but luckily this stopped after about 11.15pm The shower didn't work!!

The staff were very nice room we stayed in was nice big space bar was good darts,pool table small and cosy didn’t try food

only thing that let it down was tv as it did have a good aerial signal none lol and internet was very slow but ha ho No breakfast in morning as chef was off but it was new year eve and day