Bank House

Food was of a very high Standard spacious room looking over the river

Location excellent

Ordered food at 8.30pm and it didn’t come till 10pm. Kept awake all night by another resident who took 3 bottles of wine to bed then proceeded to bang the floor and be sick all night. No real apology or offer of a discount at reception in the morning.

Lovely bedroom, spacious. Beautiful historic building in a great location. Evening meal was delicious

Lack of parking but can’t be helped due to location

A great return visit, always welcomed.Great food, gin and a nights sleep!

It was very warm!

Bathroom needs updating.Breakfast was very poor, no full English available with the breakfast included as advertised.

The position overlooking the old harbour and river.The helpfulness of the staff.The fact that the restaurant is open every evening.

The parking.Last time we stayed ,we ended up being fined .This time the pay and display refused to accept cash and the parking app wouldn’t download onto neither my phone nor my tablet.Eventually the hotel reception helped with the download of the parking app, but only upon accessing the hotels wi-fi.Why can’t the hotel provide some off street parking or come to some arrangement with the council ?The breakfast was poor.Poor choice, poor quality (Homepride white bread for toast) and only some sausage and bacon as the hot part of the meal.At 10am the hotel provides a proper breakfast choice for outside visitors but this isn’t available to people staying at the hotel.There was also no hot food for vegetarians.

The only savings grace was the staff who were all very friendly and helpful. However, the place needs proper managing and some refurbishment.

Too many issues...1. Only parking is on parking meters2. Initial room I was allocated was a nice room but stank of marijuana. We were offered another room but it was not as good and had no shower. 3 the bath in the new room ran ice cold after a while. 4. The phone has no option to call reception (I had to keep going up and down the 3 floors to report problems.)5. Although I had purchased a 'good breakfast '. The first thing I was told on sitting down was there was no option of a full English unless I waited until 10am and paid extra. After complaining we were given the option of a proper breakfast.6. Carpets were dirty in the hallway and in our room nailed down with exposed nails.7. The place desperately needs refurbishment.

Beautiful location with a great view on the river and docks.

Amenities where ample, yes we where there on Christmas day. reception bar and restaurant was closed. which was to be expected. Sadly though breakfast was only available for one hour. during this hour there was no self service where one could get some cold cuts scrambled or even boiled eggs. just a few slices of toast and a pastry was provided.

Lovely old hotel with lots of character in a lovely setting.

Our room was very cold

Lovely old building in excellent location in Kings Lynn. Room was good size and bed was really comfortable. Lawrence the manager went out of his way to make us feel comfortable.

Couldn't find any faults with the place. Would definitely stay again.

excellent breakfast and perfect location for access to locations around Kings Lynn. Very quiet and room very clean

Location was excellent and room overlooked the water. Very quiet and bed was comfortable. Had a meal in the hotel - Food was outstanding and atmosphere fab. Staff were very busy all night but were attentive to our needs as best as they could.

For the price of the room we were surprised that there was no coffee machine in the room (which is pretty standard nowadays) just a kettle and sachets. Bathroom needed a bit of tlc too as some grouting was cracked around the toilet in an otherwise clean and spacious bathroom.

The property was absolutely beautiful. Staff were friendly and attentive. The room was comfortable and welcoming with a lovely view over the river. Breakfast was fresh and tasty, served in lovely surroundings. I have already recommended it to colleagues and will definitely stay again when I am next in the area.

The room was perhaps a little lived in, but it was spotlessly clean, had a charming style and was very comfortable.

Loved the location , the friendly staff and the extremely comfortable room

Being made to feel so welcome and comfortable as a single guest. Such a historic and atmospheric location. Loved the wooden window shutters.

Lovely staff and a wonderful historied building. We had the wonderful Captains Suite complete with freestanding bath and views over the estuary. A good breakfast selection that the guys were able to organise for us at short notice. As always it's the details that count and Bank House have these nailed, with things like a little local history and sights booklet that they had put together themselves

Beautiful old building in good location

Parking is not straightforward and the longish walk down the quay to the "long stay" car park in pouring rain and strong wind was not enjoyable

Beautiful building, good position ( apart from parking), friendly staff ( apart from not explaining parking), good food.

Parking was not explained properly so we got a fine. Make sure you get a ticket for the free hour as well as any paid time. The staff should have made this clear.

Beautiful building. It is old so do not expect a lift, anything level or straight. Room (Captain’s) was vast, comfortable and well appointed. Traditional slightly shabby furniture but that added to the considerable charm. Gorgeous curtains. Extremely friendly and helpful staff. Well stocked bar. Good breakfast.

Dinner was average/poor. Descriptions and prices promised better. TBF the hotel had a big party in and seemed short staffed but that showed in our food. Lack of care as it could have been so much better. Lots of regulars so perhaps just an off day. Cooked breakfast was much better.

Nice friendly staff. Room was clean. Location was great

The coffee could have been a little stronger