Swan, Thatcham by Marston's Inns

The room was cleaned up

Not very much actually. The breakfast was OK, as was the dinner, and i was greateful for the WiFi and the tea and coffee inthe room

The room was very tired. The fitting certainly needed attention and the fresh towels were quite smelly.

Convenience of location. Very friendly and helpful staff.

One of our rooms was somewhat cramped. Bathroom rather tired and not as clean as it could have been.

The rooms are separate buildings, theres coffee and tea provided in the room, the room feels cozy overall, theres a TV (not too fancy but still), and the room and bathroom look nice.

The bathtub kept draining rapidly after being filled and plugged

Nice clean comfy room, good food, friendly staff.

Difficult to find where to check in/who to speak to.

Wouldn’t have booked stay with...

Pre booked breakfast and paid for on line . Swan not open , no breakfast both days . Only house keeping lady on site ☹️

Quick check in with very friendly and helpful staff. Proximity to the station is very useful.

The room was poorly sound insulated (mainly through the door). There is a train level-crossing nearby which sounds an alarm for a few minutes every time a train goes through, noise from the room above could easily be heard at night through the ceiling.

Having a bath

The creaking floorboards above me at 3.30am and TV on above me at the same time so very poor sleep.and cleaning could have been better.

Free parking

Not being able to stand up straight in the shower. Only 5ft of headroom

the most important - very clean place, carpet was clean, room was not smelly, big bathroom, car park for free as a guest, very helpful stuff, good internet (free)

little downsize is that there is no toiletries (soap only) - I was not bother but you will hear trains and cars

Attached to pub

Very noisy, due to location next to railway line , room 6 very small and the plumbing needs updating

I had room only. I have stayed there before and the room was clean and met all my expectations. I did not require breakfast. The staff were very helpful and the carpark was close to the room. No complaints at all.

I could not fault my stay, I will be happy to stay there again should I need to. I will certainly recommend The Swan

Poor

Cold water tap in room was hotWaste paper bin had not been emptied from last rental.Breakfast very limited

Not much

We booked this stay for two rooms: We were allocated Room 2 and Room 6On our arrival we waited at the empty unattended bar for some time for someone to arrive to check us in.This was booked for us to attend my mothers funeral on the 6th October so we were keen to have a no fuss stay with time to get ready as a family in the morning.The toilet in room 6 was not working as the cistern did not fill. We had to use the shower attachment to fill the cistern. We were told that this was a known problem with the plumbing for the building.The showers were working intermittently with the water cutting off altogether. Meaning that members of our family had to utilise different bathrooms as they were not available in all areas.We were asked to book a time for breakfast between 7am and 9am. We booked for 8am the next morning so as to be able to get ready in time for the funeral. A significant event in our lives.We arrived at the pub / restaurant at 8am to find no-one present. We waited for 20-30mins for someone to arrive and no one did. We called the number listed on a paper on the front door as an emergency number. After the third try someone answered and said they would be down in 5 minutes. This person arrived after around 10 minutes and let us in to prepare breakfast which took some time to be ready.I found this experience distressing and made the day of the funeral more complex than it needed to be.We received no apology when highlighting these issues which would have gone a long way in helping with alleviating concerns. Only explanations given that there was a known problem with plumbing.We asked for compensation / refund but were just provided with a card to contact Marston's pubs.

Breakfast and dinner was really lovely presented well. Staff very friendly and so helpful.The location was just right for us as the party was just a walk away.

Unfortunately I feel the rooms could do with an update. The bath was too high which was difficult to climb into to use the shower. It was a bit tight to walk around the bed to the bathroom.

The location for the station

A bit noisy due to the level crossing and outside guests.

Passable

Very noisy. Rooms not sound-proofed. You could hear the train level-crossing barriers and trains all the time.

Good location for me.

Had continental breakfast. No croissants or other pastries was a blow. Restaurant dinner ok but pretty basic.

Comfortable bed. Clean bathroom.

Found the room a bit small. They couldn't find our room key and we were kept waiting for about 20mins.

This was a great pub stopover. Great staff, good pub food. Nice atmosphere for a lone traveller, as clearly popular with locals. Breakfast ample and simply good.

Liked it all.