No131 The Promenade

The Decor. The location. Friendliness of all the Staff

The heating controls hard to decipher

Great location, great value and pretty easy.

Minor inconveniences, but no biggie. No elevators and night club but they mitigate pretty well.

Comfortable bed, nice bath.

Lots of steps! Rooms had dirty marks on the walls and carpet.

Beautiful decor . Good size room. very clean. well stocked mini bar and good size toiletries. Central position in Cheltenham.

The generator came on in the marquee used as the Breakfast/Dinning area.This was around 6am so a little disruptive to our sleep.Breakfast time was a wet morning , so you have to go outside to walk to the marquee. Umbrellas where provided, On arrival , the room was a little cold , we sat next to a heater but this didn't really help the wind was blowing though the gaps. leading to a uncomfortable Breakfast. Some inside dinning maybe preferable. Also a covered walkway to the Marquee. In general these are small issues but if addressed would have made our stay perfect.

Lovely bed linen and very clean

I paid as a Christmas treat for my mum and dad and we where put on the top floor, ok rooms but not good for slightly older clients, due to stairs in room and climbing stairs, maybe this should be a question you ask or make people aware when booking, as I wouldn’t stay again if I wasn’t given another option. But do love the other rooms.

Beautiful hotel and great decor. Incredible bathroom.

If you’re wanting a quiet night away, this hotel isn’t for you. The hotels bar and outside area is open til early hours and is very loud (this is stated on their information)

Design of bedrooms was fabulous

Noise in the morning from cleaning staff and laundry deliveries

Great style within the hotel, bed was super big and comfy and I got a free upgrade! Dim lights throughout which I love and gives a nice atmosphere. Bar in the back sounded busy with music but we didn’t visit!

Nothing ☺️

We met friends for the races and enjoyed the social aspect with the bars at the hotel. Our room was very lovely and comfortable bed too.

Clean lovely welcome cosy room

Steep stairs to bathroom

It’s such an iconic stylish experience staying here … Gin& Juice bar fabulous atmosphere and cocktails … dined at the Terrace which was great though a little chilly at this time of year! Rooms sumptuous with huge beds, endless pillows and we had a bathtub in the room!

Rooms a little too warm couldn’t find thermostat … shower room a bit tight with barely any shelving for wash bag etc.

RoomWas lovely, bed comfy. The bathroom was cold, didn’t seem to be any heating in there. Nice to have a bath in the room.

Bathroom felt cold. I organised flowers for my daughter’s room and the reception staff said they didn’t receive message when I clearly sent it .

Beautiful hotel right in the centre of Cheltenham. Its 5 star luxury. The staff were friendly and attentive nothing was too much trouble. Our room was a suite, perfect for our stay as we had our daughter with us. Her room had 2 bean bags which was great for watching TV together when we returned to our room.

There are a lot of stairs in the property which wasnt a problem for us but anyone with reduced mobility may find difficult.

Loved the retro/vintage vibe. Loved the room setup and the spacious room size! Loved the front desk staff (very helpful), the close proximity to Cheltenham Ladies’ College and restaurants, bookstore, shops, etc

The access to the reception, the access to the room (top floor - no elevator). Consider adding a door latch from inside the room for extra safety.

Beautiful Room. Extremely well designed and appointed with gorgeous old world charm and an amazing Bathroom

Even though we were in a “quiet room” we could still here the “Gin Bar” down stairs on both evenings, late into the night. Ear plugs helped but this is why the overall experience wasn’t rated excellent.

Attention to detail in the rooms and from the excellent staff.Restaurant food both in the evening and at breakfast was superb.

Decor and staff

Room size and stairs to get to bedroom. Misleading

Great location and central to the nightlife. The food was great especially the breakfast.

On arrival ended up walking around the hotel looking for reception. When we found reception no one was manning it so was very frustrating. The bars around the hotel are great and our room was right next to one although we were told about the noise I didn’t think it would be as loud as it was!

Decor and atmosphere

It was freezing in the room we were allocated (No1). We went out for the evening and returned back around 11pm. The room was so cold upon entering, I called reception around midnight and no answer, tried again around 12.30am and was told there wasn’t much they could do. The radiator was on full and had been warm when we first checked in, but was cool to the touch at this point. Slept in all my clothes, jumper and scarf. Told the staff upon checkout and got an apologetic response but nothing more.

Rooms were very comfortable and stylish

Lighting was not bright enough to put makeup on