The Woodlands Event Centre

Good

We were moved from Woodlands to Willows.The restaurant didn't have much choices in their menu.

Very conveniently situated exceptionally clean and well equipped hotel perfect for an overnight stay at a really good price point. Didn't have breakfast or evening meal so unable to comment.

Nil

The staff were friendly and helpful

The events meant we could not eat at the establishment

Games bar with lots of different game types, decent bar with plenty of options and check in screens for quicker check in which should speed up process.

Screen didn’t provide a room key, a very small room for the price, out of the way so struggled to get a taxi from Bedford and back. Queued to check in and the other lady didn’t step in to help the lady checking in others in front of us despite a queue growing. Stepped in after the queue had mostly dissipated thanks to most of us checking in on the screen and just needing to collect a key. Was told there was nowhere to get a drink and had to wait until the bar was open - the bar was already open.

Clean room. Quiet location. Good value

Breakfast not worth the money Despite a room being available at 1.30, I needed to pay £25 for early check in. We declined - a bit of generosity and flexibility goes a long way

Clean room. Quiet location. Good value

Breakfast not worth the money Despite a room being available at 1.30, I needed to pay £25 for early check in. We declined - a bit of generosity and flexibility goes a long way

It was quiet. The bed was big. Everything worked as it should.

There were no coat hangers but that was sorted out easily.

We got upgraded to the willows traing center just down the road and had a superior suit which was very clean and super comfy.

We got upgraded to the willows traing center just down the road and had a superior suit which was very clean and super comfy.

Conference facilities were excellent

Too far from other parts of the complex, gym, restaurants etc and nothing open for dinner when we arrived on Sunday

Conference facilities were excellent

Too far from other parts of the complex, gym, restaurants etc and nothing open for dinner when we arrived on Sunday

Dinner was very tasty - chicken tikka masala, as was breakfast.Staff were very helpful and friendly.

I found breakfast and drinks from the bar were expensive.Clock on the television was 1hr fast - got a shock at that. Got me out of bed fast!!No little niceties - tissues, toiletries - as was superior room.

Room

Staff left me waiting in the restaurant as they had a company event on to they forgot about me totally unacceptable!Plus I sent the main course back as it was Luke warm !

Room

Staff left me waiting in the restaurant as they had a company event on to they forgot about me totally unacceptable!Plus I sent the main course back as it was Luke warm !

Not helpful

Booked 2 refundable rooms my mistake and tried to cancel, staff totally not interested in helping.As a long time customer I expected more.

Not helpful

Booked 2 refundable rooms my mistake and tried to cancel, staff totally not interested in helping.As a long time customer I expected more.

lovely view from dining room.

variety of food for vegetarian/vegan not great. property being renovated so parts new and parts a bit jaded.

Comfy room, comfy bed, good shower, excellent breakfast

Extractor fan in bathroom. Regular tea bags lacking in the room

Great facility with very friendly and efficient staff.Excellent good size room.

Poor Wifi in the room.Restaurant was good but expensive.Alcohol excessively expensive.

Passable

Room very very very basic and the bed was lumpy there was a real dip in the bed, which you sort of fell into (room 117). Attended for a work dinner, service at the bar was slow as was dinner. No coffee served despite milk being on the tables. Extremely short staffed for the number of people at event and I even saw the receptionist assisting with service. At breakfast bacon was very dry despite me arriving 15 minutes after breakfast service had opened.Main corridors very clean but lift was in poor decor condition. Would not book to stay overnight again, on the room and breakfast alone not value for money, would rather stay at a Premier Inn!