Woodland Manor Hotel

The staff were very attentive and helpful

Location

Bit Sat night!!

The location was perfect for a valentine evening away, plus we were given an upgrade to the honeymoon suite

The building is beautiful and currently undergoing a revamp and decoration. The employees were polite, friendly and professional. I visited the hotel with my partner and some friends to celebrate my partners birthday, which coincided with the valentine dinner at the hotel. We opted not to have the valentines dinner, but we're seated in the restaurant with the other guests, which made us feel included. We selected our meal from the bar menu, which had a great choice to choose from. The hotel had arranged for some light entertainment in the form of a violinist and a cello, who were amazing. The room was very big with an exceptionally large bathroom with a view of the back of the hotel. The food was of a high standard and tasty.

The weather was bad, so we were unable to walk around the grounds the next day after breakfast.

I stay at the Woodland most weeks great staff and the hotel is slowly returning to its heritage lovely building and new owners investing in improving the ambiance.

Breakfast is all I can say was OK. But even elements of this were cold

Where do I start. I wasn't informed that the restaurant was closed at booking time due to no kitchen. The room temperature was cold with no heating available. There was only on UK plug socket in the bedroom the rest were European round pin. Worst of all the price for one night was obscene for the standard that I was confronted with. I constantly asked Booking .Com to investigate but was told the booking ws with a partner and not them. Even though the booking was on Booking.Com App. I felt leet down by the hotel but more importantly let down by Booking.Com on customer service.

Nice setting plenty of parking

No hot water

Wonderful staff, friendly, attentive and efficient. Excellent evening meal.

A full length mirror in the room and a plug near the kettle would both be welcome.

spacious comfortable room

Kettle lead so short that kettle had to be placed on carpet to boil it.

It’s beautiful. It’s a stunning building and for me was perfect location. Overall the staff I met were lovely and helpful. Nice to see the entrance has had a refurb. Made such a difference.

The mattresses are not comfortable. I had to move rooms as the first mattress you could literally feel the bed base. The second room was better but over all the mattresses and some of the pillows need refreshing. I do appreciate the staff promptly changing my room. I was very sick during my stay which I alerted the staff to. I left my DND sign on the door and I sent a message via the booking.com app to let them knew I was not well and wouldn’t be coming out of my room before midday. But at 9.10am on Boxing Day I got a very loud phone call from housekeeping asking if I wanted my room cleaned. This was invasive, woke me up, forced me to talk when I had a throat infection, admitted they hadn’t been round to see if my DND was on and hadn’t checked the messages. I also wasn’t checking out of another day so it was not a call in relation to that. When I flagged it the response I got was quite defensive and said they don’t always check messages and I should call them next time. This was neither helpful, inclusive or accessible for someone that was struggling to talk.

All staff and housekeepers were excellent. Room was very comfortable and warm enough (as it's December). All facilities to hand and shower and bath hot on demand. Breakfast and evening meal was very good but bar area a little cool. Location and grounds excellent.

Only the coolness of the bar area in the evening when dining but rectified next morning with localised heater.Probably being just post Christmas but our evening meal for two was served in cool bar area where a large group of coated guests met each other. This could have been easily rectified by serving in alternative room or directing these guests into the large and welcoming reception are with seating and big log fire.

Breakfast was good but some fresh berries etc for the yoghurt would've been good

High areas needed a deep clean, lots of cobwebs, dusty edges n ledges, bannisters etc.

Decor was nice

On arrival the room was freezing, we are talking December weather, it would have been nice to enter a warm room. I had a disabled shower, the seat doesn’t come down, the shower head is stuck for someone who is over 6ft, I couldn’t move it and if you were sat down the water would be cold before reaching you. There was cobwebs up in the corners by the bed, where the mirror is situated so you can dry your hair, the tea tray is also there, you would end up with hair in your cup. The toilet seat did not fit the shape of the toilet and it moved when sat on, there was no toilet brush. The breakfast was passable, bacon was cooked too much, hard and crispy, I think it was reheated, beans were in a little pot which had been warmed in the microwave.

Good comfy bed. The hotel is away from busy roads and noise so the room was very quiet and perfect for a good nights sleep. Room temperature was great (it was winter) for comfort and sleeping. I had 2 evening meals which were both fantastic. Good selection of wine. I was lucky enough to get a freshly made cheesecake on my first night which is not normally on the menu... I would love to see this on the desert menu. Yum!Good service all round and the staff treat all guests with the perfect level of professionalism and friendliness. (Even baby reindeer Christmas ornaments get well looked after in this place...)

Quite a few people seem to stay here for work (solo), besides myself. It would be nice to be able to sit at the bar for a drink - it always feels a bit more sociable than sitting alone at a table.The breakfast service and menu was great but I think the quality on the plate didn't quite match the great evening meals. I would happily pay a little more for some butcher quality sausage/bacon/black pudding. Also a good quality barista coffee in the morning would definitely help to tick all the boxes.Don't let this stop you staying here though - the cons seem to be comparable for most hotels.

Amazing staff, however room is dated, bathroom facilities could do with modernisation, the bed was so uncomfortable…. It wasn’t worth the price I paid !!!

The lounge

The property is nicely set in a park style environment. The staff were helpful and friendly. The breakfast from the menu was very good.

There were dusty cobwebs in the corners of our room. Also the towels were not always clean. Generally, the premises were slightly run down.

Comfortable bedroom and good sized function rooms

No heating in bedroom despite cold weather. Dining room in conservatory was also extremely cold

Location... but thats why we chose it!

Service was poor! Went to reception at least 3 times to find no staff. We waited an hour for our breakfast and when it arrived it was luke warm at best. Bacon was like cardboard. Toast was basically bread. Coffee from urn was cold. Waitress took our order without a word being said... not a 'good morning. How are you?' Not even a smile. The hotel was cold

Very quiet location and very good breakfast. Bed covers and sheets very clean and comfortable.

Very tired bedroom, rusty bathroom fittings. kettle lead not long enough to reach from the table to socket so used on the floor. Bottled water supplied however, one has been opened. Bed mattress very soft clunky bed springs.

This is a delightful hotel. Staff are lovely, nothing too much trouble. Size of room excellent and bed very comfy.