Best Western The Grand Hotel Hartlepool

Hotel was a great experience and only a small walk from local attractions

Location, staff

The breakfast was rationed, cold and oily.The bathroom fittings are in need of an upgrade/renovation

Rooms were clean and bed comfy and most facilities worked

Did not like the poor communication or lack of it which caused an embarrassing moment and the lack of staff not to mention how this impacted breakfast

The staff were friendly ,situated in good location, room was worm and bed was comfy we enjoyed our 2 night stay and would book again

Staff were very helpful and friendly. Good location and excellent value for money

We booked a standard double room and it was big lovely and bed was double unfortunately the tv was not working while we where there and offered us a another room. The door key did not work at first either

The other room was a lot smaller the bed was a lot smaller and not really got what we paid for as tv was not working in the other room we appreciate the change of room but was a lot smaller and was disappointed

Location

The rooms were dirty, carpet badly stained, bed spread filthy. Smelt of cigarettes. Had to move rooms twice but still not great. Won’t be staying again

Good bar to relax in and a great breakfast in the morning

No heating in the room.Hot water was adequately warm.

The staff were lovely and helpful . Nice big room .

Expensive and breakfast was not included .

Location

No heating in the room Had to request extra portable heater The shower was not working properly and the water pressure was low.

The staff were very receptive

The bed was not comfortable. Only 1 staff on site so it was difficult attending to everyone during check in and during breakfast

The room was very spacious and comfortable. The location was near to local facilities and the train stationWe did not book a breakfast, but the location made it easy to find alternatives

Although parking was opposite the hotel on the Job Centre site, it was not guaranteed and if you moved your car it was not guaranteed you would be able to park when you returned

good breakfast, hot water, smart tv, location ok, parking good. over all it’s a fairly decent hotel.. however….. see the bad points!

Absolutely the worst place for comfort and a good nights sleep, the spring mattresses are like sleeping on a cobbled street. over my two stays (1st for 1 week, 2nd for one night) i had three rooms , all of which have the same mattresses. If you want a bad back , bruised ribs and 2 hours of sleep per night then this is the place for you! if you want comfort. sleep elsewhere!

Bad

No heating in Room And bed clothes dusty Shower not working properly.No Happy at allI am a regular Returning costumer But this is Third time unhappy with service and Staying at best Western in Hartlepool Your Sincerely Brendan Carney

I love everything about this place, we first stayed when my daughter came to look around the Northern School of Art and it has been our go to place ever since.

Breakfast was lukewarm. Some items were replenished but I'd almost finished eating by then so the food wasn't as enjoyable as it has been in the past. It was also the busiest I've seen it so I'll put it down to that rather than a drop in standards.

The hotel is in a good central location

The bed in room 201 was tiny for a double, you spent the night feeling like you were about to fall out. The room could was big enough for a proper size double. The breakfast was a joke, no milk for the cereal as they had ran out, the cooked food was dry, over cooked, luke warm at best. The only thing hot was the toast. No staff around to ask for fresh food, milk etc

Location in a historical setting

Cheap finishings in the room; poor handyman-ship on bathroom tiles, bathroom fixtures, reduced the attractiveness of the bathroom. The breakfast could also be improved.

Location in a historical setting

Cheap finishings in the room; poor handyman-ship on bathroom tiles, bathroom fixtures, reduced the attractiveness of the bathroom. The breakfast could also be improved.

Good staff good location

Clean

Big room quiet nice breakfast Great value