Bourne Hall Hotel

the only good thing was the location, close to BIC,.

Everything, we were put on the top floor about 5 staircases to climb, the man from reception did help us up the first time with our cases. our room was smelly filthy carpets and toilet seat kept falling down, there was no safety mat in the bath, no milk for the tea, which the tea bags were disgusting, as we bought milk out and decided to have a cup. but the whole place had stained carpets and people were cooking food below which seemed strange for a 'hotel'. we were transferred to the hotel next door when we arrived which the receptionist said they had 5 hotels? god knows what they were all like compared to ours, got up early on the day we left to get out as fast as we could. we had a one night stay to go to the BIC, but would never book this hotel again.

Room was large and spacious. It was quiet and I slept well. Location was close to both the seafront and the town centre so good for a night out and a walk along the seafront the morning after! Shower had good water pressure and had heat immediately. A fridge with freezer section was in the room which would be good for anyone wanting to have icecubes in their drink during the summer.

The building is very tired and needs lots of tlc! Parking was not obvious as there are spaces marked at the front of the hotel but no dropped kerb to access them. I parked at the rear of the building but there was not much room and no marked spaces there. Decoration was very old and tired looking and the lights above the bed didn't work. carpet was dirty and needs replacing. Bathroom was clean but tiles etc were very old and need replacing. I only used it as a place to sleep as I was out all day and for that it did the job but due to the worn out run down look of the hotel I wouldn't want to stay with my children. I booked the hotel for it's position and cost and for that it delivered everything I needed.

The view from the 3rd floor of the sea was really nice

There was no duvet on the bed and the window didn’t close so we were freezing. The carpets and furniture were all marked, onsite parking was £26 a night. When we arrived to check-in, they tried to put us in the hotel next door which was full of drunk and sketchy looking people and the room looked like the scene of a murder, the curtains were hanging off and the shower was dirty and the shower head was a hose on the floor, the room didn’t look like it’s even been cleaned from the last guests. The excuse for trying to move us was building works starting at 8am on Sunday and we’d be disturbed, which seemed nearly impossible on the 3rd floor but we checked out at 9:30 and there wasn’t a builder in sight. Will never stay in either of these hotels again.

Great location. Near the beach and shopping area.

The carpet wasn't clean. Also I think it would be better if they use only white bedding set instead of grey, as it makes the room look more clean and comfortable.

only the sea view

dirty, not clean, bad smell

Bad

Room smelled of BO and toenail clippings everywhere. That for £80 a night. Are you joking?

location

the room no tv reception. carpet was terrible dirty walls were filfy. radiator was broken.

Location good

Very poor accomodation have never been in a hotel that bad , holes in curtains, black net?? Chipped furniture tv i pad size didnt work , stained carpets, bedding was all creased and horrible all and all glad to leave asap in morning

The ONLY good thing about this hotel is the location

This hotel is a health hazard. Black mold and damp rooms, the owners are vile and only helped when threatened with being reported for being a health hazard. The whole hotel stinks. The whole hotel is filthy. Not just grubby, but actually filthy. Black mold above the bed, moldy bathroom, rude owners.

It was pretty close to the beach and a short walk to the town centre

I knew it was not a 5 star hotel but it wasn't greatI was charged an extra £10 for parking but I thought it was included from the booking, the WiFi did not work and neither did the TV in the room as it only had Netflix. Only one window opened in the bedroom and it smelled when we arrived. They said they upgraded us to a studio room which had a sofa bed and a double bed, I asked for more bedding so my son could sleep on the sofa bed, when we returned Friday night our room was left unlocked but had our new bedding inside, luckily nothing was missing form the room. There were no bedside lights. The shower was awful and took ages to get to a temperature that was not freezing cold or boiling hot. The studio room had a washing machine and cooking facilities but no utensils or plates or glasses. We had 4 coffee cups in the room and I asked at reception if I could get a glass to drink out of was told there was no restaurant but they couldn see what they could do. I paid £20 for a late checkout for 2pm yet housekeeping tried to get into the room at 1pm while I had just got out of the shower.If could be a lovely place to the location but needs some money being spent on it to bring it into some decent standard of accommodationThe staff were friendly enough but overall it was dirty and smelly and a poor example of hotel accommodationI only stayed for one night if I had booked for more I would of checked out and refused to stay. If it wasn't so close to the beach I would not of booked it in the first place

Location

We were shown 3 rooms all werent what we booked 1st room had half the ceiling wall paper hanging off with damp marks .Other 2 rooms were filthy carpets wall ect ended up finding another hotel and requesting a refund

Location was ok bathroom too small shower head kept falling on my head dead batteries in the remote control tv was tiny the only good thing was the bed.Cracks in the wall and no socket near the bed

The location was good as only 5 mins walk from the beach

Firstly wasn’t even in the hotel I paid for was in a partnering hotel 5 mins away. I requested a sea view room did not get this. The number combination lock on main door was temperamental and didn’t always work. Rooms were extremely hot had to have windows open but where on main road there was outside noise The tv facilities were ok but remote control did not work so had to keep tv off

Very helpful staff , the room was cosy and clean , super view :)) Good value for money Car park is available

Nothing only location

Gone 3am in the morning people running around slamming doors smoking weed laughing out side my door made the night unbearable and unsafe specially I had my 7 year old granddaughter she was scared no sleep at all night felt unsafe our room was discussing no light couldn’t see in the dark

Did not have breakki as had to make early start home as the train travel became bus and coach but fault of hotel. They gave me an early call which was very helpful . I would use it again as it was close to amenities . Thank you all

Nothing springs to mind

Nothing, Hotel was poor, really outdated and in fact dirty,

Everything, WE WERE MOVED TO A DIFFERANT HOTEL, WE DIDNT BOOK, AND IT WAS DIRTY AND IN A POOR SHAPE, I WILL NEVER BOOK THIS HOTEL AGAIN AND IF I COULD GIVE YOU ONE PIECE OF ADVICE I WOULD SUGGEST YOU FIND ANOTHER PLACE TO STAY.

Not very satisfactory

No pkug for bath or washbasinNo staff available to tell about this at the time I wantedNo bedside light on either side that workedA window that wouldn't closeBut other than that okNice sea view, good location, good price

Not very satisfactory

No pkug for bath or washbasinNo staff available to tell about this at the time I wantedNo bedside light on either side that workedA window that wouldn't closeBut other than that okNice sea view, good location, good price

Cheap, good location, very clean room.