The Chocolate Box Hotel

Easy access with simple instructions, great central location, warm and very comfortable

Great location. Very clean.

No one to contact like reception. Or no one that greeted customers.

Location.

Rooms were cold, especially the bathroom as the radiator didn't work properly. Despite an apparent pump and following the instructions the shower was a trickle. Bathroom not an ensuite and instead we had to walk across the hall. Decor throughout was dated and worn out. Ceilings and bathroom door are very low, not suitable for someone my height. Wardrobe in poor condition. Bedroom very small as well, not suitable for two people sharing.

Love the location and ease of check in

Facilities are now at bare minimum - been staying here for many years and it has gradually reduced in nice touches over the years

We received a very friendly greeting on arrival and were shown to our room. We had everything we needed, plenty of tea and coffee supplies after our long journey. The shower worked well and the bed was very comfortable. The location is great, very close to the BIC which we were going to in the evening for a show; it only took us a couple of minutes walk, so was perfect.

Everything was fine.

Spotlessly clean and nice comfy beds and not a bad size room and nice and quiet.Good location to BIC, just a five minute walk.Had parking.

Apart from seeing someone for half a minute on arrival didn’t see anyone else. Couldn’t get shower working to a bearable heat and no one there to ask so had to go without.Thought we were getting chocolates in room and not a sign of one.Would have been nice to have breakfast.

The cleanliness of room and the location. I called as no heating and couldn’t get aircon to work. Lady explained how it worked over phone. Later called to property to check everything ok

No staff on premises. No lock on door. Small room. Freezing cold initially in room

Near to Conference Centre

Could not check in to leave my bag until 2pm as this place has zero staff

Location. That's about it really

Very dated. Tiny bathroom, couldn't open the windows, let alone we couldn't even look out of them. Its a guesthouse, and not a bad one at that, but it is in no way a boutique Hotel

Great location really close to Bournemouth international centre

Room was compact but had everything needed

Nice, clean, comfy room. Lots of side space and good amount of hangers. Toiletries in bathroom, nice hot shower. Brilliant location. Nice to have free parking (6 spaces/12 rooms). Easy check in process. Twin room accommodated rather than double.

It would be nicer to have more plugs by the bed heads at mid height rather than on the floor, room 2.

Ideal location

Paid £60 on a deal from £100. Would have not been happy paying £100. Bathroom not attached to room. No staff about. Had to call because our pin didn’t work. Poor shower. No water the next morning tried calling texting no reply. Room very small

- Easy check in- Very clean and comfy beds, pillows.- Options for heating or air con

- Zero staff presence, building isn't manned overnight if at all.- someone tried my door handles several times at 4am. No bolt lock or contact to report concerns to. Far from ideal as solo female guests.- Smell of Cannabis on the second floor- Continuous repetitive automated emails from the second of booking- I wouldnt describe this as a hotel or b&b.. more a temporary accommodation holding?- Someone's post at the front door..

Great location. VeryClean.

Needs a chair in room. And although it was very clean it needed a windowOpen to air.

Entrance code sent via SMS on day of arrival. Code works when it’s the arrival time and not before. It lets you in to the main property and same code to the room.Room was comfortable, beds very comfy. Bathroom was ok - but shower had zero pressure, but was hot, eventually.Room was lovely and warm.Location was good. Didn’t see any staff.

Shower pressure.

So convenient, location wise, beds were amazingly comfortable and bedding great quality. Bathroom clean with soft towels, hand and shower wash. Tea and coffee in room. Excellent value for money.

Gaining entry was quite tricky, didn’t realise the pin would be in an additional email, my error. Otherwise was all brilliant!

Extremely clean, warm & comfortable.

The TV reception was poor ....not that it spoilt our stay!!

clean close to town and beach easy access and good parking

someone next door to our room kept slapping the wall with something from 7am

The location was good very good for what we wanted.Parking was good. The room was very well cleaned.

There was no staff available at all. The heating was a bit much for our liking. The bathroom was separate from the main room which was a bit of an inconvenience.

Clean room

All automated. No staff. No reception. No bar or restaurant. No hot radiator or hot water. Couldn’t even call reception because there wasn’t one. Dreadful experience