Mount Stuart Hotel

disappointed

The room was cold, the heater didn't work, there was no mini-fridge in the room, and the breakfast was awful, there was practically nothing to eat. The room was very dusty, and besides that, the bed linens didn't look clean.

I'm not coming back anymore.

The room was very cold. I asked the girl to check because I was very cold the first night and nothing was done. There was a lot of dust in the room. And the biggest surprise was having to pay for parking.

Nothing atall

The room was not as shown in the photos, stained sheets and covers, tiny shower cubicle, no hot water, dirty scourer sponge with hairs all in it on top of clothes rail shelf, myself and my partner asked for our money back, the owner was not very willing to do so nor give us our £10 parking fee back , he took 20 % off our payment as said booking.com will be taking it off him! Not very happy atall we were left trying to find somewhere else to stay and had to pay out more tho the hotel we eventually found was very nice.

Breakfast is decent, beds very comfy and the gent that runs it was very lovely and helpful when we weren't sure where to eat. Room was clean and tidy and the hotel was in the perfect spot, one way was 10 min walk to the cinema and restaurants and the other way was 10 min walk to the beach and arcade.

Cold bathroom and the shower wasn't very hot it got to about luke warm temp, also the TV was tiny and a bit crackly but yah dont go away to watch tele so that wasn't much of a bother.

Great location. Friendly welcome.

Very cold room overnight despite heating. Damp towels. Flickering toilet light. No tee and coffee facilities in room - had to go outside back into main building to get even a cup to drink out of. No hairdryer as advertised. Tempermental swipe access to get into room.

Great location.

Needs updating.No tea or coffee making facilities in room but advertised as such.Suggests that they put a microwave in the dining room to allow guests to warm croissants instead of having to eat cold.

Poor

On my first night there was no-one at reception - a new guest was banging and banging on the door to get in. Freezing cold room. Weak shower.

The location was pretty good

The hotel had no heating in the room and no hot water and the owner said the heating came on with a timer which didn’t work so there was no heating etc. we left the hotel after one night stay and we booked for 5 nights and refused a refund absolutely terrible customer service.

The staff were great, the property was clean and tidy in a good location and this all came with a free continental breakfast.

It was cold, very cold.

Close to beach

Continual breakfast, paying for parking, no bedside table, creaking beds

Breakfast good. Love the cleanliness. Staff pleasant. Excellent location.

Bigger plates for breakfast.

Location Bathroom

Late breakfast timingWater lukewarm in morning

Friendly welcome at breakfast

No one to check me in - 25 minutes late!Hotel was coldShower cubicle was brokenNo hot water once checked in until early eveningNo lights on in hotel when returned later in evening

Good price for what it isLocation

Bedroom was absolutely freezing Couldn't put the heating onThe other guests were all saying the same thingHeating is a must in the winter.The receptionist was drunk when we arrived I understand they were having a staff party I wouldn't stay again especially in the winter

The location was close to town

The bathroom ceiling was falling in over the toilet, bed sheet/ duvet were bleach and grease stained, shower not clean- room generally not clean.Bed very uncomfortable.Key card never worked, had to keep getting staff to come and let us in. Room was not refreshed after first night.Breakfast poor- out of date wrapped pain au chocolates.We left after the first night, receptionist did not ask why we were leaving, I do tell her but she didn’t seem surprised or bothered

Breakfast included in the price..

Took a while for the room to get warm...Need to change remote controle...

Customer service was excellent and helped with getting an extra radiator on arrival

Having to pay parking when I arrived, however, there were spaces and the cost of the hotel overall was good

Location is ok

The room hasn’t been cleaned. No heating absolutely freezing. Toilet didn’t flush.

Good location and friendly receptionist

Hotel was cold. And last morning no one turned up to make the breakfast before 9.15. So we had to skip the breakfast as had to reach a flight.

The room was basic with no chairs , it was clean but dated, The fact you could park on site was good at a reasonable charge.

The central heating was not working, the room had a oil filled radiator which was hardly adequate for the time of year