Regency Hotel

bed was very comfy , nice pillows

no one in reception, tv no signal didnt work, stain on carpet, desk and furntiture in room damaged or dirty or old. hand soap oin bathroom, i pressed to get soap it was blocked with toilet paper which once it came out all soap ran out. the walls, carpet in hallways was dirty, old, badly decorated.

Fairly calm, decent location.

No TV. Quite old fashioned.

My stay at the hotel was disappointing from start to finish.

There is no staff at reception either on phone. There was a plastering and painting work going on i had to ask painter to stop to pass. Dust was everywhere. Bed was towels were not clean there was a oil marks or something else and there was hair probably from previous guests on the bed. Bathroom was new but there was no bath tap and shower pressure was very low. a basic shower took ages. My first day the room i was given somebody else was staying but it was not registered in their system second room bed was dirty and Hotels main night light was coming strait into room. I could not sleep i had to complain after searching and finding the staff. I booked a car park but there is a restaurant under the hotel and their customer uses the car park i could not park my car securely until 10:30 pm again there was no staff to help. I was not happy with the service and booking.com because you should check the basic services for the hotels in your web page. I am not going to use same hotel anymore or any of our staff and i will consider to use booking.com again.

Bad

The Hotel was a building site The rooms were filthy cigarette burns in the carpets , curtains were stapled to frames were not proper curtains for £85 you can find so much better in Leicester We didn't stay and we still have not been refunded!

My stay at the hotel...

There is no staff at reception either on phone. There was a plastering and painting work going on i had to ask painter to stop to pass. Dust was everywhere. Bed was towels were not clean there was a oil marks or something else and there was hair probably from previous guests on the bed. Bathroom was new but there was no bath tap and shower pressure was very low. a basic shower took ages. My first day the room i was given somebody else was staying but it was not registered in their system second room bed was dirty and Hotels main night light was coming strait into room. I could not sleep i had to complain after searching and finding the staff. I booked a car park but there is a restaurant under the hotel and their customer uses the car park i could not park my car securely until 10:30 pm again there was no staff to help. I was not happy with the service and booking.com because you should check the basic services for the hotels in your web page. I am not going to use same hotel anymore or any of our staff and i will consider to use booking.com again.

No breakfast no evening meal. It was a disgrace and very dissapointed.

Could have told us the were doing up the hotel.

The only positive about this hotel was the young lady on reception who could not have been more helpful

Access was via a so-called fire door at the back as the reception areas were under total refurbishment, the floors covered in removed plaster. The single room I had was extremely small and the shower space was so tight that the doors had to be opened to pick up dropped soap.The rooms were not serviced and extra tea, coffee and milk had to be requested.Also the power failed during the first night so chargers could not be used

Nothing at all

I paid for a superior double and ended up with a bedroom with a single bed and a cot with holes in, also the double bed I had had stains all over it and cobwebs everywhere. Stay away

It is absolutely disgusting, i didn't even stay, it is a building site absolutely filthy. Cigarette burns in the bedroom carpets, wallpaper peeling off on every joint

It is absolutely disgusting, I didn't even stay...They refused to give me my money back saying that the bedroom was functional and that is all I paid for. It is a building site absolutely filthy. Cigarette burns in the bedroom carpets, wallpaper peeling off on every joint. The bed looked like it had been slept in. Dust everywhere, ceilings down. I've stayed in hotels all over the country and this hotel is the worst one I have ever been in.....I found another place to stay in town and called booking.com to put in a complaint and sent them photos to prove everything I had said was the truth, and left it in their hands to get my money back.... No amenities within walking distance......My advice would be to give it a wide berth.

Fairly calm, decent location.

No TV. Quite old fashioned.

Free parkingBed linen was clean

No TV in roomShower cubicle old and grouting grubby.

You get what you pay for! Check-in was OK, but it is unusual to have to sign a disclaimer on booking in! The room was small, the bed was comfortable enough although the springing was bad and one 'bottomed out' hard when sitting down on the bed. Cleanliness was OK.

The shower didn't drain very well and I cut short my shower before it overflowed onto the floor; the shower door didn't close properly because the top rail isn't correctly fitted. There seems to be no facilities at all in the hotel other than a coffee vending machine at reception. The TV turned itself on at 5am and woke me up. There was no-one on reception at check-out to report any problems to. Again, you get what you pay for.

Did not stay

Hotel was nothing like the pictures advertised was run down dirty and unkept beds had not been changed found pubic hair in the sheets shower had no attachment to wall and was filthy complained and was offerd a different room witch turned out to be worse than the first then when complained about the other room that was pre booked my mother was offerd a new room witch turned out to be the room I had just been moved from

Central location

No milk in , shower panel didn't open correctly, no bath towels had to ask . Most of all security light shining in bedroom alnight couldn't sleep asked regarding this got we will look into it

Was a decent size, easy to park easy to find

Room generally clean, sheets and bathroom etc

Decor, bed & fittings are very tired. Shower head rail broken so difficult to shower, street very noisey with no double glazing. Room had a very bright light outside the window all night with no black out blinds. Bed very worn so sagged to the middle.

The location

The place looks very run down and could do with a bit of TLC. The first room we were given was unbearably hot with no windows that could opened. We were then offered another room that was just as hot but had 2 windows that opened and an electric fan, which had see better days. We accepted that but were then offered a room at the back that was cooler but my wife and the receptionist got stuck in the room and couldn't open the door. The receptionist called her colleague who came and got them out eventually (note: there was no phone in the rooms). We went with the second option rather than getting stuck.The bed was very soft, a bit like sleeping on a trampoline and the bathroom had a hand held shower that didn't hang on the broken wall fixings and, guess what, there was no hot water. Thankfully we were only there for one night.The receptionist were very kind though.

Run down when asked anything we were told manager had to be asked.no means of contacting any staff overnight. Only one drink in room. I asked for water to take meds.manager had to be asked,none arrived.so hot and run down and no breakfast available we were told to go in New Portuguese restaurant and ask. Very unpleasant atmosphere in the hotel as if something was being hidden

Basic digs with free parking. Bed was big for a single.

Not the cleanest place, shower didn't drain so worried it might flood.

Bad

The whole place had an appearance of neglect and decay.Waited 20mins at reception despite the smell and lack of service.It was so awful we decided to cut our losses as the booking was non-refundable and we drove into town to stay at the Ibis. We were informed that the Regency is one of the two most complained about places to stay in Leicester.It's a doss house and shouldn't cost more than £20 a room not £80!This place shouldn't be listed with Booking.com without masses of warnings.I even phoned before we went to ask if they had refitted and improved as the reviews were so bad. Their assurances were unfounded.I wish we had taken some photos but the whole place felt unsafe so we left as soon as we could.