Holiday Inn Express Leicester By IHG

The staff i met at reception in the morning was good willing to help and listen.

Service from reception, night staff was a bit rude and unfriendly. Breakfast was poor. The room had bad odour.

The room was clean and well appointed. There was plenty of parking. The staff were extremely helpful and polite. Breakfast was as expected and there was plenty of it.

No mention on the website that access on a match day could be extremely difficult depending on time of arrival. The lack of food due to some items not being available and when it did come it was lukewarm, although you could order in a takeaway which was only mentioned on the second night. While mention was made that the air conditioning was broken and heaters could be obtained for the rooms, the common parts were pretty chilly.

location

the heating wasn’t working and was very cold heater provided made no difference would have appreciated being informed prior about no heating would have cancelled booking

Disappointing

No heating, no communication in advance heating was faulty

Central location

At the time of our visit the air conditioning system wasn’t functioning. There was an oil-filled radiator available but went off when the card was removed.

It has free parking!

Cooked breakfast is available. There is no restaurant but a good curry house nearby.

Location, good price

3 adults and only 2 of everything in the room.

Good value for money for the breakfast. Room size was great with a clean bathroom. Staff were very friendly. Free parking made the trip ideal.

Spacious room, friendly and efficient staff, comfortable bed, good shower, free parking and continental breakfast included.Great location for the uni , football stadium and hospital. About 20 minutes walk to the centre of town.

Air-conditioning was a bit noisy but a separate fan and heater were provided and the room temp was fine, so not a big issue.The room lighting could have been more easily adjustable..we couldn't work out how to just have the bed side lights on without the main light.. but that may have been us..

It was a good location

I booked a room for 3 people and we were given two single beds so one person had to sleep on the floor. It was very cold in the room as well.

The location was good for my needs and the bed was comfortable and also good pillows choice

The toilet was not clean and in need of refurb also air con not working. Button on shower control was missing making it difficult to use. Breakfast was very average

I was in Leicester for a football match at the Kingpower Stadium and the Hotels location was impeccable ! Literally next to the Stadium, the room was comfortable and had all the facilities necessary.

The cooked breakfast was not great..

Breakfast was adequate liked that I could ask for vegetarian sausage. Was good polite service . Clean surroundings

Be good to have a couple of glasses in the room

Needed a hotel close to the King Power Stadium for a football match and this was as close as it could get. Literally 200yrds. Free parking and an excellent free breakfast. Hotel was clean and tidy. The staff were lovely and couldn't be more accommodating. Easy to find. Would highly recommend

Breakfast: good and served in time. Wish there were boiled, poached or omelette option in addition to scrambled eggs.Room: clean and cosy. Toilets were clean so were towels. Room temperature could have been better as it was cold winter night. There was an electric room heater but it was too small to heat the room properly.Bed: very comfortable and supportive mattress. Clean and cosy. Pillows were bit of an issue as they were thick but soft did not support neck shoulder space for comfortable sleep.

Room temperature and pillows as explained above.

The rooms were modern and up to date. The beds were comfortable

At the time of our stay the heating wasn't working so it was extremely cold at night. Even though they provided a small heater, it didn't really do much.

Nice and clean and breakfast included...nice touch.Free 24hr parking so if you come later you have parking sorted. Then you can take a cab or walk(25 mins) into centre, or watch the football of course...

Little far from centre but £5 in a Uber away

I had a view of the football stadium and there is lots of parking on the property. The staff are very friendly.The room and lobby were very clean.

The rooms lighting was terrible. One switch controlled all the lights and the lighting was very dim.

The second bed was much better than the one we encountered at the one in Manchester

As a member I was told that I could have a later check out. Reception told me this had to be at 12pm because Leicester were playing. However a member of the cleaning staff knocked on the door at 11am and despite me explaining we could check out at 12, she told us we had to get out of the room. One of the reasons why we booked it was because my daughter was at a swim England camp in Loughborough and we needed a later check out, so that was disappointing- as I was told that this was one of the benefits of being a member

Good Location, clean

Heating was not working. Some areas quite cool especially for November Buffet Breakfast- just about passable