Hilton Garden Inn Sunderland

The foyer smelled of smoke and oil and food from the kitchen which was further out. The extraction in the kitchen was not strong enough. As soon as you walked through the doors of the lobby the smell would rub on your clothes and hair

AC was a big bonus and having breakfast included was a definite bonus

Location

Room cold and bedding damp

Clean tidy and bar was canny

The staff on check in was rude. Cheeky not very helpful we will not be staying there again

Cleanliness

There was no shower gel in the bathroom and when I called reception , it took 2 hours for them to send someone to give it to us

very clean and quiet hotlel, staff very friendly and helpful. Mrs Gosha are very polite and helpful

nothing all good

Close to the metro station and a 15 minute walk to the town centre there’s plenty of buses to the centre of town as well would definitely recommend

staff, check in , parking , room , bar , check out , position of hotel to city. all smooth

possibly a sign to tell you where car park is

Easy to find close to the metro station and about a 15 minute walk to the town centre would definitely recommend and will definitely be staying there again

Very friendly staff! Great value!

Breakfast a bit expensive but was very good quality!

Lovely hotel, large room, great bathroom with all the essentials. Great staff and super breakfast.

Staff, location and the breakfast .

Staff and the lobby at the main reception was very good.

Didn't like how the carpet had stains all over it and very visable, had wall paper peeling away from the wall.

location

breakfast poor, no croissants or toast left

Room size good.Hotel layout smart.Breakfast amazing. Location brilliant.

A slight feisty smell in the room.Could just be drains.

Very clean and spacious

There is no free car park and not enough explanation on how to find one and pay properly.

Modern airy hotel I’ve used often in the last 5 years, large restaurant and seperate bar,good size rooms and beds with tea making facilities,fridge also available.

The location is good.

No parking you’ll have to pay to park.Despite advertising that breakfast was included i was charged for breakfast.

Public areas very clean. Staff very pleasant.

Poor housekeeping

The reception area and the other communal areas were well presented with the exception of the restaurant. they all appeared clean too. our room was clean and tidy; in the bathroom the toiletries were very pleasant.We had both dinner and breakfast and the food was good.

Upon arrival at the site by car, there was no obvious indication as to where to park. Everyone appeared to be stopping in the turn area outside the entrance and having to go inside to ask at reception. The receptionist gave the impression she was fed up having to answer the same question over and over. A simple sign directing customers to the appropriate place to park is not too difficult a resolution to this issue. Once parked in the stadium car park we re-entered the hotel. Checking in was easy with the exception of having to download a third party app to pay for parking. unsuccessful on my own phone, the receptionist then proffered a tablet on which this was already installed, even then it was not straightforward. Upon entering the restaurant for an evening meal, we were directed by a member of staff to a table with bench seating. The bench seat cushions however were severely ripped in places, through to the foam, which was clearly visible. This surely is not hygienic, the underlying foam cannot be cleaned as effectively as the smooth vinyl surface. Staff were aware tor the issue but it was evident it had been ripped for some time. We moved ourselves to a place between the ripped areas but we were uncertain why we could not have been seated at any of the other available tables, as the restaurant was practically empty. In the bedroom, the mattress was uncomfortable, the springs able to be felt through the padding, and noisy when moving/turning; the pillows were all unsupportive.All of these issues have been repeatedly mentioned in previous customer reviews over an extended period,