Royal Hotel

The staff at the front desk was kind and helpful. (Bar staff was not as motivated and we waited a long time to place a drink order on the night we arrived).The bathrooms in both of our rooms were comfortable. It was nice to have access to bath tubs.

Room 8 was too close to the air exchange units. We wanted fresh air in our room overnight as it was hot that day but the noise was unpleasant. That room was a real disappointment and we would not have returned the following weekend except that we'd already booked and paid for another room (17), which was better, but still a let down given the cost.The plastic flowers in the entry area are dusty and tacky. They seem off-brand for a place with what we've heard is the best restaurant in town. We enjoyed our meal at The Boatshed (especially the mussels).

Great view of the castle, spacious room and bathroom. Accommodating staff. Easy to make a dinner reservation online (even the night before) - excellent meal! Clean and comfortable room. Sparkling and still water provided. Easy access to/from room and back parking. Close to ferry.

Small parking lot was full, but found street parking just outside of the lot.

Both restaurants served delicious food and the wait staff was wonderful. The view from our room was lovely and I appreciated that we could open the big picture window. The desk staff was also lovely, knowledgeable and patient with our many questions.

the restaurant plus the staff.

the stairs

Staff excellent and the food was the best in Stornoway

The in-suite bathroom was very tiny.

Check in went well, room and view were nice

we waited 90 minutes for dinner, the young waiter didn't turn in our order for an extra 30 minutes, so one of our party of 7 gave up and paid for her food and went to her room.

Great location, nice staff and good restaurants

The bed rolls were not fixed, the bathroom was ok, but has some repairs do to eg on the bathtub.

Location and restaurant

shower inadequate price of bed and breakfast

The food was nice.

The bedrooms were clean but tired in terms of furnishings & carpet.

The hotel, room and staff were great.

My room had a large kitchen extractor fan outside the window, which made a loud noise even with the window shut, and I needed to open it. Also men repairing the roof were noisy and busy around my window much longer that expected.

Simple, clean, welcoming property right on the waterfront.

Not Applicable

Reception staff very helpful.Restaurant was great - good food and bar seating area. Good ambiance and friendly staff. Breakfast was excellent.Very convenient parking.

Room was very close to the fire door in the main corridor and could be heard opening and closing.

Location

No plugs by the beds. Had to have extension cords brought up.

room, restaurant

Construction noise too late at night

Nice hotel, central, nice bar/ restaurant.

The most expensive hotel I ever stayed in but nowhere near the best. Poor value for money.

Position, food

Bathroom needs updating

perfect location with lovely views and superb staffbig comfy bedsgreat bar

small bits showing wear - rattling heaters ans TV that was patchy but didnt detract from the saty overall would definitely stay again

Loved the situation, lovely view of the castle.Lovely and helpful staff, the food was delicious

The rooms are a bit dated, a wee update is needed

I had a lovely stay with all of the staff being friendly and helpful. The food for breakfast and the two attached restaurants was delicious.

Wonderful staff, nicely renovated room.

Room was a bit small.