Mercure Riga Centre

Location and comfy bed

Staff were helpful but not very engaging unless engaged with

Great hotel in an excellent area. Great room and excellent bed. The gym was a good surprise.

Breakfast: Sunday morning, at around 9 AM, the breakfast area was like a Zoo (a hundred people!). I feel bad for the workers, since food runs constantly out, and the coffee machine is broken every 5 to 10 minutes. This should be handled much better if the hotel is full and all guests end up eating in the last hour (9 AM to 10 AM).

24/7 reception, warm bathroom floor, very comfy bed

Room overheated (ordered in winter)

Love the room, heated floors in the bathroom were just amazing. Good breakfast, good location

Line to check in/check out could be shorter

Location is good.

1. If you don't go to the breakfast until 8:00, you will have virtually nothing to eat. And food placement is kind of irrational that creates an impression of crowded bus at the peak hours.2. At check in personal said that I have a free parking because I'm a disabled person and my car has the corresponding marking. But at the check out they changed their mind and changed me the parking fee. It isn't a problem in general, just shows unprofessionality of the personal.

Staff were competent and friendly, and were the highlight of the stay.

There were issues with the facilities, such as no hot water at night, a toilet that did not flush well, and a bathroom door that is very difficult to close tightly.

Nice cozy quiet hotel with very good breakfast. Perfect location, in the center, near old town, near shopping center, near bus coach station.

I liked the priveleged room they gave for a try out. It was spacious. The counter at the head of the bed was an interesting design to be sure. The carpets put at the center of the room were spot on, not too insisting, but making it cozy.

The bath hot water needs to wait a bit to come.

The bathroom floor heating was spot on. Also the hot water was faster to come this time. Soft bed. Everything clean and cozy.

Nothing to complain about. Seems that everything was perfect. Even the hot water!

We enjoyed the hotel overall. It was a very convenient location, and the staff were polite and spoke a number of languages, English included.

I wasn't a fan of the bathroom style. I know that sounds superficial, but the bath had a small wall of glass that would normally either have a sliding door or would at least come a bit further down. Whenever we took a shower, it was difficult not to spray water all over the floor, as the glass wall didn't come down far enough. I also felt like the beds weren't terribly comfortable. Not the worst by any measure, but I would expect a bit more for the price.

Location

No heating in the hotel - cold shared rooms and poor heating in accommodation rooms. Restaurant and bar closed.

Location

Price. The climate control isn't working properly - unable to switch off, cold air lead to illness. The shower doesn't work properly - it floods the entire floor. Stuff didn't provide a bottle of water, drank from the tap!

They ask for deposit - which is OK, but what is not OK is that they cannot accept virtual card/Apple Pay. They ask for physical card to make deposit. Right afterwards you can actually pay for the room and then they already accept payment with Apple Pay. So I left cash deposit. Next morning I want to check out and then - "you have to wait some 10min till room service will check everything" - and I did not have 10min to wait and I was not informed that I have to plan extra time for checkout. If you can accept payments without physical cards, so make it also possible to do same way for deposit. Like other hotels DO.

The location was good, very close to old town, the room was quiet which is very good.Good Breakfast

I stayed in this hotel last week and would like to give some information.upon arrival to the hotel I got to hear that there was not possibiity to have a lunch or dinner in the hotel. Even the bar was closed for the guests. but... not for all guests. There were basketball fans that had meal in the hotel. this was very frustrating as we all pay the same price in fact.There were open windows in my room which i could not close. I asked reception for help and it took them around 40 minutes to come upstairs.Breakfast was very good but all the dirty plates remained on table. Stuff was very slow.

The hotel is located in central Riga, which makes it very convenient. Our room was big, with good size bathroom and facilities were clean.

We were given the ‘Privilege’ room, which was spacious, but unfortunately it was located right next to the loud air-conditioning machines, making it impossible to keep the window open at night. The air-conditioning in the room was not working properly, and the same went for the TV and some of the electric sockets. The biggest disappointment, however, was the breakfast. We arrived an hour before closing time, yet many food items were not being refilled, and the illogical layout of the buffet created unnecessary crowding.

Mercure Hotel was wonderful and fully met our expectations. The service was excellent. We really enjoyed the breakfast, especially the fresh salmon and pancakes. The room was in great condition. The location is good, close to the city center. Nearby, there is a shopping mall and a Rimi hypermarket, just a 2-minute walk from the hotel, which is open until midnight — which is amazing.

The area where breakfast was served was very cramped, and it was difficult to get food; we had to wait in queues. Also, sometimes the staff couldn’t keep up with bringing out the food, so we had to wait for fried eggs or other dishes. On the last day, our safe stopped working because the battery died, and our valuables were just stuck inside, but the hotel staff were able to help us quickly.

Great location. Parking right in front of the hotel.

Conditioner was not working. In a hot summer day, the temperature was like in sauna. The breakfast was ok, however all the coffee machines were not working properly and always needed the stuff to make some manipulations for them to start working again. This caused huge queues to make a cup of coffee.

Spacious rooms, modern lobby, good breakfast variety, convenient location if you need to be near the railway station.

Not Up to Mercure StandardsRated 4 stars but feels like 2. Rooms are big yet old and tired, unlike the modern lobby. Breakfast has good variety but is messy with long queues—even waiting 5 minutes for plates. Location is fine near the railway station, but a 10–20 min walk to the old town.

Good location.Very cozy room.Comfy bed and pillow.Good breakfast.

Location. Buffet. Facilities.

Noise disruption from adjacent room on the Saturday night.