NASPA New Otani Hotel

location, they have a convenient shuttle to the trains station in downtown. spa, room view.

they don't have a convenience store with food options and the caffe at the lobby only offer a reduce menu.

Big hotel with Onsen, Half board option and friendly staff

One of the kids playground charged extra to use it

This resort is brilliant for location, access to the ski fields and shuttle bus into town.

The restaurants at this resort are extremely over priced, especially to eat as a family. There were limited options to eat inside the resort, and we typically took use of the shuttle bus to get to town for dinners.

The shuttle is so convenient and the hotel's lobby, rooms , and all facilities are all great!

The mattress and bedding are too old and not comfortable.

When it is bad weather, you have everything you need. They rotate food items at meals so you don’t get bored too. Lots of activities for kids it seemed. Also have a ski locker during your stay and in my case the booking came with a lift ticket—something booking.com didn’t say. It’s a ski only resort so snowboarders be aware you maybe paying for a lift ticket you won’t be able to use unless you try skiing!

Bathrooms for the ski ready area are outside.

Straight on the snow . Excellent views from the room .. Banquet meals were great

Ski in and out hotel. Shuttle bus to station which is with lot’s of restaurants and shops. Rooms are clean and comfortable, large space seldom seen in Japan.

At the first morning the staff insisted that breakfast not included in our room. Later we talk to the front desk and it goes smoothly the next two mornings.

Large comfortable room. Excellent views. Friendly staff and great free shuttle bus to and from train station in village

While the room is clean, it feels like it hasnt been updated since the 90s. Modern amenities like enough electric plugs are missing. Location of the hotel is great - 5 minutes from the station.

Spotty wifiWhole hotel can use a renovationFurniture also can be updated

Beautiful and super close to the train station.

Was very expensive for what it was. We had just come from staying at another hotel which was much more set up for families. When you look at what we pay to stay here you’re definitely wasn’t worth it. Beautiful looking hotel but just lacked the facilities

I recently stayed at your hotel and wanted to share how much I enjoyed the ski area. It was truly a highlight of my trip! The slopes were well-maintained, easily accessible, and provided a fantastic experience. I really appreciated the effort put into ensuring a smooth and enjoyable skiing environment.From the quality of the trails to the overall atmosphere, everything exceeded my expectations. I will definitely recommend your hotel to others looking for a great ski destination.Thank you

During my recent stay at your hotel, I encountered a significant issue with the AC unit in my room. It was not functioning properly, and despite adjusting the settings, it failed to cool the room adequately. This made my stay quite uncomfortable, especially at night.I reached out to the front desk multiple times to report the issue, but unfortunately, no action was taken to resolve it. I was disappointed by the lack of response, as I expected at least an attempt to fix the problem.I hope management takes this feedback seriously and improves both maintenance and service responsiveness to ensure a better experience for future guests.Thank you

Amazing location, within walking distance (or free hotel shuttle bus) from Echigo-Yuzawa station, providing excellent access by bullet train to/from Tokyo (1.5hrs) and 40mins to Niigata city (covered by JR Pass on the Joetsu Skinkansen line). NASPA New Otani resort is self-contained, so we simply checked-in and had everything we wanted at our disposal - rental shop for all our ski equipment, skiing (there is no snowboarding at this ski resort, but you can snowboard at other resorts nearby), exceptional buffet banquet breakfasts and dinners included in our room price (deliciously fresh Western and Japanese cuisine); a large, clean and comfortable family room; onsite public and private onsen facilities (extra cost of approx. 3200yen/hour for the private onsen, very worth it for the added comfort and space); indoor heated swimming pool; gift shop and ski/snowboard gear shops; a currency exchange machine accepting several international currencies; and lovely, friendly, helpful staff. We were a family of three (myself and my two children aged 11 and 13), from Australia, and loved that most other guests were Japanese. NASPA New Otani provides various ski lessons, including children's lessons, but we had pre-arranged to meet an English-speaking instructor from an external company (Snow Country Instructors) which worked well for us. This was our first skiing experience, and it was such a delight, we hope to return next ski season.

My two children (aged 11 and 13) and I loved this place, right from the moment we arrived. We walked from Echigo-Yuzawa train station along the mounds of snow and were all pleasantly surprised and relieved when the lovely reception staff at check-in found us a family room for a continuous three nights - even though I had to book two separate rooms to cover our stay (the resort was fully booked when I made our reservations). He then made sure he found a room with a great view of the ski runs and snowy mountains. It was so kind and made our experience even more special and relaxed. We loved the location and ease of access via JR trains/free hotel shuttle bus service, the staff, the onsite facilities (ski rental shop, free guest lockers, ski lifts/runs of varying difficulty, private and public onsen, gift shops, currency exchange machine, indoor swimming pool, delicious food in the main banquet hall/restaurant, in-room TV, comfy beds, bedding and yukata....all fantastic). Really, this was one of the most excellent few nights we have stayed anywhere and we will be returning many times I am sure :)

Great location for ski in ski out. Room were very nice size for a family. The view of the mountains from our room was beautiful to wake up to all the snow on Xmas day.

I didn’t like that even tho you pay a pricey amount to stay at the resort, you still need to pay to swim in the pool and play in the kids area.

The frequent shuttle bus service to station. The size of room.

The hotel looks a tad old.Price was steep.Did not know breakfast and dinner were included.

Very convenient for kids and family Very close from the train station Inside the hotel can be rent all the equipment very organised

The poor service The choice of food for breakfast after 9amThe bathrooms and rooms very old for the price

View was very good. Hotel is close to the Main train station and there is shutter bus from hotel to the main station for service.

The resturants in the hotel is not open during my stay.

We travelled for our anniversary and were upgraded to a mountain view room and it was everything you could ever imagine! The view was something out of a movie ? and the room was nice and spacious.The location was great, not far from the train station and the town is small enough to get around

The restaurants weren’t open for dinner when we were there, but the shuttle bus takes you into town and there are many options there

Huge and well appointed. Onsen was made to cater to large crowds. Shuttle was providedHad a room upgrade

Dated and power points were too fewQuite off the beaten track

Convenient, clean,

Not much was open and the price had lowered considerably for our stay yet we were charged tho original price that we booked at.. that was a bit sad。。。