Kyukaruizawa Kikyo, Curio Collection by Hilton

Food was nice, location was very good, room was perfectly adequate.

Service levels were inconsistent. Some staff were lovely, others looked uninterested and displayed poor manners. It unfortunately affected the overall experience.

Rooms are spacious and beds comfortable. Temperature control is excellent and food and service of the highest order. There is shuttle service to ski center and railway station which is very efficient as well.

It’s not as convenient as the Prince hotels which are just next to the ski areas. But it’s near enough (about 5-10 minutes drive away). Sometimes when it gets busy we have to wait for the shuttle, but hotel staff do try their best to make it efficient. Not many taxis around so unfortunately couldn’t go too far off from the rail station and Prince hotel areas.

The service was excellent and the staff went out of their way to assist us and make our stay as comfortable as possible. Despite being an upmarket hotel, they were still very accommodating and welcoming of our toddler and there were extra amenities for her which were appreciated. The hotel is situated in the older part of Karuizawa and is within walking distance of many beautiful attractions and restaurants/cafes. The breakfast is also excellent.

helpful and friendly staff. Breakfast was very well-prepared in term of the quality and the presentations , also very delicious. The shuttle service is above my expectations.

nome

The shuttle service so good, and the driver is so nice.The room service breakfast is good, no need to line up.

Feel like the public interiors, need to maintenance and update. Doesn’t feel like a four star hotel in Japan.

The location was great, everything was within walking distance. Hotel staff were kind and eager to help.

Off the main street, many good restaurants like Suju and the ramen shop next door, comfortable quiet rooms. Staff very friendly and having the shuttle to station was useful. Managed to sort out my taxi plans in the town and good suggestions.

Not have an all day lobby service for food. Breakfast could have more variety.

Location is superb. The shuttle was really helpful. The service is impeccable. Breakfast was amazing.

Small bottles amenities. Big bottles with pumps will be better.

The location was good and the staff were helpful. The hotel has shuttle service that does a pick up and drop off at Karuizawa station. The breakfast was good.

The room was a small side and didn’t really have much view. The property gives the feeling of business hotel rather than resort town hotel.

the staff were very nice and helpful, facility is superb and very comfortable hotel room. the onsen in the hotel is very excellent and convenience.

the breakfast has too little selection and same as every day. Not very much selection of dining room or restaurant in the hotel.

Location is great.

The buffet breakfast was disappointing. No Eggs and very little choice.

shuttle service

book a twin room with tatami for 4pax. second night have to make our own tatami. small onsen and a Japanese family of 3 occupy the makeup place for ages. notices should be put to highlight consideration for other hotel users. this is not a place for coffee conversation. breakfast also very rigid only one main which perfectly fine but if your main is French toast you can’t order more eggs like sunny side up or poached. it’s extra cost. not worth paying the price of stayi

1. Great location! Bus stop is literally right outside the hotel. Bus around Karuizawa tourist spots are outside. It is also literally at the entrance of the old Ginza street which has great snacks. If needed, the hotel can also drive 5 mins to the Karuizawa station where you can do all the shopping at the outlet.2. Great staff. Very polite and very helpful3. Good breakfast.4. Comfortable bath area at basement.

Nothing much. Lovely hotel.

Stylish interiors, excellent room, hot baths

Breakfast was disappointing compared to last visit in 2019. Staff were not very friendly regarding getting transport from hotel to train station so we decided to walk

hotel is very clean and nicely decorated; staff is very friendly and professional

The place is nice. The staff is very nice. The room is quite big so its good for family with the kids. The location is far from the ski resort but they have a shuttle bus where you can catch and request time in advance so its quite good.

The breakfast is not variety. We stayed for 5 nights and the main course is exactly the same even the buffet is the same. We got bored of it so we ended up finding breakfast outside the hotel.

The staff spoke excellent English ( better than most places in Tokyo !) the breakfast buffet was incredible

everything was overpriced and nothing was thrown in for service . I expected a kind of happy hour or at least generous food portions.The hotel is quite a bit away from the station. the shuttle helped but we felt quite stranded .Staff were not very kind and not at all flexible with children. I wouldn’t recommend this place for families

Great location. Free shuttle to/fro train station. it is also only 7-8mins walk. Main shopping street, food right outside hotel. There is a really nice cocktail bar right outside hotel.

The location is perfect. Walking distance to Kyu Karuizawa and a couple of other sites. Room is nice and spacious. The breakfast was particularly good.

Great serviceFree shuttle to and back from the stationExtremely helpful and welcoming staff

Better gym facility