Kyu Karuizawa Hotel Otowa No Mori

Steve the front desk office manager so awesome. This is our first time to Karuizawa and Steve tells us everything about

Triple A rating for this hotel. Lovely staff and very helpful especially the guy who took as to the shopping area. This is one of the best hotels we have stayed at and being I guess a bit out of season very reasonable value for you travelling dollar (Yen). We will definitely come back here in another season.

Private and nice staff. Good location.

Room a bit small.

Great breakfast, good location. Lots of seating in lobby. Staff are super friendly.

Needs updating, needs better cleaning and maintenance, room was smelly due to ac never being serviced / cleaned. No wifi info provided by staff only 4g in area. Pretty dark throughout grounds. Tries to be jack of all trades with marriage service , banquet, hotel. Beds and bedding are very old and need to be replaced.

The decoration of the hotel is very western traditional and also very fine and elegant. Breakfast has a very Austrian feel with Mozart/Beethoven and Bach music accompanying your every bite. The food itself in the restaurant is delicious - I actually liked the preset meals that you can choose, because everything was done to perfection with utmost attention to detail.The rooms were very comfortable. Even though it was pretty cold outside we felt very warm and cozy in our rooms, probably the best in 5 accommodations we've been in Japan so far.

The interior of the rooms is a bit aged, you can see this in the bathroom, but everything still pretty good and clean.

The breakfast was excellent in Taste, Materials.The staff were at high standard in hospitality with top notch service mind & commitment.They think customer centric with flexibility & adaptability to meet our expectations.

There were no shuttle bus services during weekend.

nice staff. clean.Good location.

Lovely main bar area and nice surroundings- shuttle bus available for trips to the station and shopping area - large rooms. Staff were very helpful and friendly

Rooms are older style and TV has no streaming or non-Japanese stations.

Everything is great. From the front desk, room, hallway, buildings, cleanliness, just like in the picture and better.

Location was close to town. Staff was friendly. Steve Yang was exceptionally friendly and helpful, especially for us non-Japanese speakers.

nothing in particular

I absolutely loved this hotel and its rustic charm! The vibe of this place is indescribable. The bar was great, I absolutely loved the fireplace area. The ala carte breakfast was delicious! The room was so spacious and clean. The staff knew english very well and were very friendly. Steve was so delightful and helped us with the checkin.The whole experience was just amazing and made our trip to Kariuzawa more perfect.

The staff was great and very helpful! The place has a chapel, making it more suitable for the holidays. The lobby is cozy. The place is classic. The place is very Christmas-sy.

Kids hope to have Netflix access.

The breakfast was surprisingly good and plentiful. Staff were very friendly.

The beds were very hard, I could feel the spring.

Good breadfast and location.

Parking space

Quiet surroundings

No lifts This hotel is not for the disabled or elderly with mobility issues

Staffs are very friendly

No elevator, stay at second floor is not easy to move luggage up.Threshold of bath room is too high, a little bit dangerous to go in.

Staff is nice. American breakfast is good. Nice and beautiful surroundings.

The room was big and very comfortable! The staff were very helpful! I wished i got to stay longer!

No elevator in the hotel. But fortunately I'm just staying on the 2nd floor.

The staff were wonderful.

Rooms are not soundproof, so there was some noise from hallway and neighbors, but not too bad.

Very friendly and welcoming staff. Great service and food at both Japanese and French restaurants.

Room extremely dated.