Hotel Bella

I like the villas in the area. They are very stylish. High ceilings and large windows make the rooms spacious and light.

The Hotel Bella is a really nice hotel. It has all the amenities that a couple of tourists are looking for while out experiencing the world. It was also nicely situated as it was close to the center of town. To get there, one only needed to walk through a lovely park. It was also close to the local wellness center.The breakfast was good and with a large selection. We did not walk away hungry. The other parts of the hotel were well decorated and inviting. We could see that the owners had tried to make the hotel in a certain accommodating image. The room was not extremely large. However, it was really comfortable. The on-site parking was well maintained. It was really quiet as well.

The only problem that we had was for dinner at the on-site restaurant. The on-site restaurant closed at 19:00 during our stay. This was not in-line with what was on the website. We did not take offense to this though. We did recognize that a family with kids arriving and expecting to use this service might have a different opinion.

Location, garden, restaurant, rooms were OK

The staff demonstrated a significant need for further training. I encountered an issue where the room I had reserved was double-booked. I received only a brief notification indicating that my room had been taken by another guest, but this was not reflected in the Booking.com system, preventing me from accessing the room. There was no apology offered, nor any effort to resolve the situation; it seemed that the staff showed little concern for the problem. After exchanging several messages with both the hotel and Booking.com, my reservation was eventually reconfirmed.Additionally, I was informed that I would be charged for parking, despite there being insufficient parking spaces, which forced me to park in a public lot. The overall atmosphere was disappointing, with staff appearing disengaged and lacking in customer care.

Place was very nice, clean. Our daughter fell sick and everyone was very helpfull.

It was cold in the whole place but they gave us extra heaters for the room

Location and breakfast

The room on attic floor without lift . Very small windows and very strange shower room

Nice building, good food & good staff

Poor wifi

It was so close to the Norwegian park where we wanted to run a parkrun .There is alo a spa and wellfulllness centre close by which is a lovely treat

Maybe a receptionist with a little more English..the owner had excellent English and was very helpful to us. The breakfast was excellent

Good location and really friendly staff.

Lack of shower in the deluxe room and a bit chilly.

Nice and cozy room with very comfortable beds. Fantastic breakfast. Quiet neighborhood with a beautiful park nearby.

No soap/shampoo in the bathroom.

Perfect Breakfast Buffet by any standard. If everything else was as good as the breakfast in this hotel this would be a perfect location.

Some of the rooms furniture and decor was used and run down. The same applies to the lobby. Very bad where the bed duvet covers. Still have white fluff all over my nightwear and clothing. It seems impossible to get it off.

It felt like home. Extremely nice people, tasty food and comfortable beds. Amazing location.

A nice place to be to escape the daily routine. The hotel is in the historic building right next to the great park, a short walking distance from the main pedestrian zone, and just across the part to the city thermal spa. Parking is at the site and in front of the hotel. In general, it was a silent residence and a silent residential area. The rooms are ok some with a large balcony, the bed was comfy and the entire place was very clean. However, it is not new. Almost everything in the city is within walking distance. There are a few Zabka shops on the main pedestrian road and a also few restaurants if you wish to go to another place. I haven't tried a hotel restaurant for dinner so I can't comment here. The hotel breakfast was opulent, and I enjoyed it a lot.

I can't say I do not like something. It is a historical building, the rooms are small, and everything in them is small. If you have no problem with a micro toilet wash basin in the bathroom, you will be fine. Outside the season, not everything in the city is open.

I was allowed to place my bicycle in a locked room for the night. Room size was cool. Bed was comfortable. Everything was clean. Staff is friendly. I also liked the breakfast (I didn't eat any meals other than breakfast). Location for me was perfect.

Electric sockets are in uncomfortable to reach places. As if their placement wasn't designed for a hotel. The little fridge in the room is too loud to sleep with it on -you have to turn it off for the night.

Everything was great. The location is really good, the room was great and the staff was exceptional.

What a nice surprise. Thinking about just any next hotel, I’ve got very friendly service, nice and clean room with big balcony. Nice evening, really good Polish soup “zurek” in the restaurant. After that a good, quiet sleep at night- after 10 PM was so quiet like in the middle of the forest . In the morning I’ve got really tasty breakfast, with various salads, cold cuts, cheeses etc…I can simply recommend to anyone!

Very friendly stuff. Nice and clean rooms with comfort beds. Rich breakfast and tasty dinner. Very good location near thermal spa and park.

Really comfortable and nice place. Very good breakfast. Nice dinner with some choice of breweries. It is very easy to get into Karkonosze from here by public transport - train station and local buses are in a walkable distance.

Short stay. I should go there again!

Great location very friendly staff who especially did us breakfast early on the account of our early departure.

We arrived by car and we used the hotel parking lot for the first few days (15 PLN/day). The room is quite large and we also had a small balcony. We booked breakfast and dinner. The hotel staff was very friendly. On the first day you should ask about inclusive dinner in the restaurant. There is an aqua park near the hotel. When taking a trip to Śnieżka, webcam images of the Śnieżka (1603,2) should be called up beforehand. Take suitable clothing with you due to temperature difference. On the way to Karpacz, you should stop at the "Mill of Love". Also worth seeing is the Julia crystal glass factory in Piechowice and the miniature park in Kowary.

You should bring a TV box or laptop (and HDMI cable) to watch international TV online. Only polish TV is in the hotel.

The staff and facilities were excellent, which included a later than normal booking out, highly recommended, a short walk to the town and a waterpark around the corner