Hotel Puerta de la Serrania

Poor

The place is not very pleasant along a highway and next to a gas station. But above all, I was charged for 4 nights when I only spent one. Since then, I am still waiting for the booking refund.

Very big room, clean, with big beds, a spacious bathroom and good A/C. The cleaning staff was also very friendly.

The curtains were a bit too short so it was impossible to obscure the room until the sun went down. There is no elevator so carrying the stroller, plus the baby and our bags was a bit of a challenge.

Everywhere is clean. Warm. There is a hairdryer, shower gel, disposable toothbrushes, and toothpaste. Ample parking. Located on the highway, but it wasn't a surprise, and the highway isn't noisy.

No one speaks English, and most of the staff doesn't appear friendly or willing to help in any way.

One of the few places to stop near to Chulilla and Chelva. Food was basic but freshly cooked. Although next to the motorway there was not too much traffic noise. Hotel is very clean and the staff were helpful. Beds were comfortable

Dining room was not open at night. Dinner was taken in the cafeteria. There is no lounge area for guests.Bathroom did not have a walk in shower but a bath tub that was very slippery underfoot with no handrail for security.

Big, spacious, and clean. Staff were nice and provided us with hot water for tea.

Location only about 10 minutes from Lliria, set back from road with double glassing, so traffic no problem, big room with air conditioning, clean throughout, plenty of parking, comfortable bed, plenty of choice for food and meals all day, staff very helpful as I’m English, but they were patient, good prices.

Close to main duel road, but set back, traffic noise outside, a road side stop for many, so busy at breakfast, not a problem but can be crowded.A kettle for tea/coffee making in room would be nice.

breakfast is good. cheap and nice

we arrive at the hotel on Sunday night. it doesn't the staff there. if without the help of the taxi driver. we couldn't figure out.They sent the wrong number box, which caused us can't find the key. when finally we have the key. we don't know to which door to step in the hotel.

Friendly staff, good food, great location.

The staff were great. Happy to practice their limited English on me and help with my even more limited Spanish. Food was fine { I alwys trust a place where locals come to eat] , coffee excellent and bar had everything that was required. Wonderfully, there was neither music nor TV blaring out. The room was large, very clean and very comfortable but was hot when I went in. It took quite a lot of technical knowhow and luck to get the Air-con going [Tip - use Auto and not Cool] Once it started it worked really well.It must be the safest place in Europe to park your car as there are both Guardia Civil and Municipal Police dropping in for a coffee regularly

Everything really was pretty good. The shower head is a bit dated but other than that I really couldn't find fault

good location close to family we were visiting. the cafeteria and restaurant were excellent

the room was slightly wearing at the edges although comfortable. black around edges of tiles in bath groom and a broken bedside table

Clean rooms and friendly staff.

The food could be better. More variety needed.

Great hotel, we used it as the family is a 5 min drive away. Great access to the motorway for Valencia etc

Aircon was a bit hard to get comfortable

The staff were friendly and very helpful. The rooms are huge and very clean, always plenty of hot water.

Would have liked a fridge to keep drinks cold as it was so hot and perhaps a kettle/cups etc for coffee/tea

The room we had was HUGE. Full fridge and freezer in the room. The beds were also HUGE. 2 twins pushed together, big pillows, firm mattress, made for very comfortable sleeps. The A/C was perfect. Bathroom, well laid out, spacious and had a bath TUB! Rare this day and age. Internet in the room was great. The staff we always pleasant and interested in you and how you were. Plenty of parking in front the hotel.

very big room.very comfortable beds.cleaning done every day.easy parking spots.good and valuable food.some staff that makes efforts in explaining things and serve guests

bathroom that wasn’t in a correct levelstaff that does no effort to explain things (cause they soanish)

value for money

the restaurant is really disaster,good food but last night for dinner waiting time to get my food 1.30 minutes,I have cancelled mi next booking at the hotel for this issue really sad

very good considering the price. I would stay again at this hotel.

the air conditioning was not that good in my room. Access was not easy on Sunday afternoon as the emergency door was very difficult to open from the outside.

The hotel is on the high way, but in the room you are in silence.The room was big, very clean, tight, nice beds, enough space for three adults, clean and nice.

Location was perfect, rooms were clean, staff were friendly and the food was very good :)

The staff are very friendly and courteous. The location is great for exploring the local area if you have a car. Very popular with locals.