Magic Robin Hood

Large pool with night programs

Parking area for the hotel visitors are far away (10-12 min walk), Make me pay a deposit of 15 euros each for the towels. The safe in the room for additional money as an extras!

Great water park for the kids, excellent choice at buffet, modern and clean cabin.

Dinner at Italian restaurant was disappointing, pizza cold and main courses came out 30 minutes apart.

The property was much better than expected. Cabins were very cute and clean. This place is totally geared for the kids. Food was impressive.The all inclusive is literally all inclusive. App is very good and shuttle buses to centre of Benidorm also included. Members of staff friendly:

It was a high class camping. Although a brilliant idea to recycle the cups the card system is a bit annoying. The shows on site were good but I really did not like the animal shows … as an animal lover i don’t feel the parrots should be in a hot hall entertaining people. Pools by the pool bar could have been a bit cleaner and had a bit of a sewage smell.My cabin window was broken and would not lock which meant I was a bit wrestless at night. When reported they came to fix it and couldn’t be fixed. We were not offered to change cabin or anything.

Variety of activities aiming at all ages - Jacuzzi in our little cabin

Food was hit and miss

The boys liked the activity area where there was mini golf

Everything from check in to checkout. Rudeness of staff. Speaking about us in Spanish when they thought that I could not understand them.

Absolutely everything the Halloween ? was really ? ? percent scary they must of spent fortune they went above scream feast .... Angela the lady that spoke English helped us in everything single possible way we personally thank her and Daniella xxx

That we didn't book a few more days

Breakfast, Lunch and Dinner were amazing. The location was really nice, tranquil location, not far from the motorways and easy to get to. The entertainment for the children and adults was great.

Lovely pools, great family holiday, lots to do. Buffet was great.

Cabins are really close together, not great if you have noisy/messy neighbours. Cabin was clean until I looked under the bed to retrieve case and all dusty. Reception staff poor with very limited English.

Lots of food options at the buffetFacilities were really good and free (adventure area, laser tag, pool and slides, etc)Cabin was great with separate showers for kids and adultsHot tub!Short drive from Benidorm

No tea or coffee available post breakfast in dining areaNot always clear what was available on different types of all-inclusiveGaming Experience quite short at 30 minsMain pool access could be more wheelchair friendlyCar parking expensive and no dispensation for disability badge

pool was good and water slides.

constant harassment to pay before arrival. 45 min check in as they couldn’t find my payment I had been chased for with over 15 emails and texts. hotel looks very old and tired. non secure parking unless you paid €10 per day. food was not great and we eat out most of the time to avoid. very noisy as cabins on top of each other and no soundproofing and you could here parents 3 cabins along swearing non stop at their kids, so my children kept asking what the words meant !! no hot water most of the time unless you were very lucky which I never seemed to be. the games room had wires everywhere to trip over. no internet wi fi whatsoever.

Good fun

No inside bars, it was cold. The cabin was nice but not spaced out properly, shower too small, lounge more space

This hotel / place offer good quality food and drinks. Anything extra was also reasonable priced , was only photograph sessions Entertainment was great and child appropriate, one particular entertainer was fab was all the children and could speak both English and Spanish. There is also opportunities to also visit other magic facilities free of charge so , always plenty to do as well as . Theme resturants during stay , the idea of it all is really good .

Rooms showing signs of wear and tear , probably due for a refurbishment that's about it . The outdoor pools are all very cold and takes a while to get used to.Each block has a laundry facilities but some of them don't work ,or out of use . Maintenance man takes a while to attend .

Lovely bedroom but the lodge is badly designed because the bathroom is only the size of a cupboard while the lounge has unused space

The bathroom. it was almost too small to use! These days we expect a good sized modern bathroom

Loads to do with families

Many staff members don't speak English .Difficult to understand or ask for things , not quick at dealing with problems. The app if adding an extra night or day is troublesome unable to use app and it classed as a completely new booking needs dealing with . Should be able to add an extra night and still use facilities

Activities for kids and entertainment for adults ,there is so many ,just name it-and you will get it⛹️?????...The staff was great trying to please any visitor or resident,even in the abnormal heat?.The food was delicious,for any taste. Heaven for kids.

Our family are tall people,maybe just the beds were a bit too short and the ceiling in the cabin a bit too low.

We need to teach the staff !!! It is necessary to explain that people came to rest and do not pay for bad service !

I didn't like the food in the restaurantlong queues to the table it was very dirty , the tables were poorly cleaned, the staff in the restaurant was unfriendly, the staff in the lounge area was also not friendly

not much

On arrival, after a seven hour journey the hotel claimed that we did not have a reservation and that it was for the following week. after showing them the booking on my phone they accepted it was a mistake on their behalf. obviously our cabin was not ready and once we got it was nothing like the pictures we have booked via booking.com. the cabin was tiny and very run down. we had originally booked for 4 nights but only stayed for one due to the mistake the hotel made and other issues, such as the poor quality of food. I was charged for the 4 nights, 3,028 euros despite only staying 1 night. I later received a phone call from their customer service apologising for the error and accepted that I should have only paid for the 1 night. they claimed that I would get the other three nights reimbursed. it has been almost two weeks and still nothing. I have tried to call the same number that called me and they either don’t pick up or simply hang up! I have also tried calling the hotel directly via the phone on their web site and keep bouncing me around different departments with none providing me an answer. I have also contacted them via message in booking.com and they refuse to reply. I have never seen anything like this before let alone from a supposed 4 star resort. absolutely shocking and needless to say it has ruined my kids holiday. the worst part is not that they made a mistake on the reservation but their after care from a customer service perspective, charging 4 nights when I only stayed for 1 when it had been their mistake, and then simply refusing to speak to me or provide me with an answer or explanation.

Food was overall good, breakfast good but we missed some vegetables. Great pool area, everything very clean. Staff very helpful.

The plates and glasses in the cafeteria was not clean enough.

The All inclusive Drinks were the real deal not like some other All inclusive. We got Absolute Vodka and no watered down drinks. The food was lovely with lots of variety. You could eat at any time of the day as there was always something open for the All inclusive

Having to pay for the kids games. This would have been amazing if included in the All Inclusive. We stayed in the sister site a few years back and the gaming room was included. This should be included for an amazing experience for the kids.

We loved that we had everything on the site without having to leave it throughout our stay. PLenty of things to do for kids. Everything has been organised really well meaning we had a great holiday . Lovely resort would definitely recommend it to others.

The cabin was a little small for a family of 4 , so maybe next time round we would choose a larger one.