Mercure Chantilly Resort & Conventions

What a beautiful resort, the breakfast was great and much appreciated. We also liked the facilities of the pool and games room, really helped keep the teens entertained. The property was immaculately clean and the staff very helpful.

It was further out of town than I realised so cost a bit transport wise, but that is the only downside.

It's a good location

Restaurant full for hotel guests. Very little choice on the room service menu. I went with 28 EUR cold vegetarian linguini that took an hour to arrive. The 'spa' area is a joke.

Location,breakfast,WiFi,views,room with balcony

It’s a small gym .they have .

Beautiful setting and a it makes a change to have a hotel with many rooms that is on just two floors not in a tower block. Comfortable large bed. Spacious place perfect for Chantilly. Pool and spa facilities good for a weekend break.

Uncomfortable metal chairs in the dining room which would be more suited to a motorway cafe. The breakfast needs more healthy cereal and fruit/compote options. A suggestion - The breakfast layout needs adjusting, for example there could be plates near the bread and larger bowls near the yoghurt and fromage frais. Everyone is walking around looking for the components they want.The bath is DANGEROUS! An older person could easily slip and fall getting in or especially out. If you’re having a bath it takes 20 minutes to fill and is really small, and the taps are hard to reach unless you are actually in the bath. If you don’t want people to use take baths, why not put in a nice big shower.

the room is very big

color of lights and color of the room make it uncozy

We were allocated a large room on the top floor with a view over the pool and golf course. The room and bathroom were very clean. We dined in the dining room which has a lovely view of the golf course. The food and service were excellent and reasonably priced. Breakfast was also good.Staff were polite and friendly.

The carpark was some distance away from the hotel rooms.The hotel grounds are quite shabby , not manicured as you would expect in such an ideal setting. The grass in the area around the hotel was quite long and full of weeds. By comparison, the golf course looked well cared for. Btw, I’m from Australia, not HongKong as recorded by Booking.com

Location, in a middle of a beautiful forest very close to Chantilly Castle.

Doesn’t reflect the number of stars they claim they have. There are water infiltration that are visible on the façade of the building.Most of the hotel staff doesn’t speak English which is strange for a international hotel chain.Fun fact: we ordered on one occasion two salads ( nothing special, something they had in their menu) and they serve it in a box, similar with the airplane lunch boxes. I mean for 17 euro a salad they can do the effort to serve it on a plate and pretend they made a minimal effort.

Setting and service

Surprise payment of 30euro for extra bed

room smelled strongly of cigarettes

no one to help for luggage, rooms were not ready, the cleaning staff opened door of our room while we were changing and didn’t tell them to open

Very good facilities, nice pool area with a bar.

Quite a long way to the town

v.helpful staff in reception and restaurant.food was.very tasty and fresh tho limited choice in evening. Excellent breakfast

not much, but bath design meant getting in/out v.awkward

the eating room was nice

the seating area was fairly small and cramped and the chairs were really low to the ground; it was like sitting on the floor

the space

no food available when we arrived despite a half full restaurant and staff very off hand

Relaxed atmosphere, great food , bike hire and use of pool all good

A bit out of the way and the bar shut at 11pm

The location is quite beautiful.

I arrive and get told I got upgraded to a better room - which seemed like good news. Unfortunately, I woke up in the middle of the night itching and scratching, only to find a bedbug. I start inspecting the bed - take off all the bedding, turn the pillows, and surprise - the bed is INFESTED WITH BEDBUGS! I took off all the bedding and they just kept coming out. I then went to the reception and was simply told “ok here’s a new room”. No help carrying my luggage, just a cold “sorry” and a shrug. The new room was not only a downgrade, but also next to a very loud power generator that made a buzzing sound every minute, non-stop. Totally unprofessional behavior and terrible customer service! I am covered in bites and even had to get a cortisol cream to treat them, it’s truly disgusting how they can call themselves a 4 star hotel. how can they charge almost 1k for 3 nights is a mystery to me. Other issues:- carpets are stained and dirty. - why out a coffee machine in the room if you don’t even provide coffee pods? - the staff never greets you. Literally not even once. Not me, not anyone. They just don’t care. - the staff didn’t even bother offering a discount or actually even asking how my stay was. This was a business trip, and I will surely never come back to such a place. There are much better hotels in the area.

nice rooms with view to the golf fields nice breakfasthotel is located nearby beautiful forest, we biked in the areaStaff was very friendly and helpful

quiet location and easy to reach. lovely bedtooms

bar staff at the outside bar seemed quite young and inexperienced

large, clean, polite and helpful staff.

a touch expensive.

Great pool, nice rooms. Very comfortable

Very expensive considering the location that could only be reached by taxi. And the breakfast being an extra 25pp felt like poor value.

location

AC not working mosquitoes restaurant was average