Best Western Plus Hotel Excelsior

Great location. Spacious room and helpful staff. Enjoyed my stay in Erfurt.

Just an FYI for fellow USA travelers: like many European hotels, this hotel does not have air conditiioning in the room. A fan was in the room, however, and I wasn't too uncomforatable when daytime temps reached 30C (90+F).

The breakfast was exceptionally generous, varied, high quality.

Location- 3 minutes from the train station, everything I wanted to see in the Old Town was a comfortable walk. Breakfast- varied and delicious, the crispy bacon was a bonus, excellent cheese assortment, fresh fruit and veggies, something for all dietary needs, plus professional, friendly staffRoom- clean and comfortable Staff- the blond lady at check-in, a chat about local restaurants and attractions with Mr. Schmidt, the young man at checkout, all were professional, friendly and helpful

Everything was great. Can’t wait to return.

I like the location and the warmth of the place. The breakfast is exceptionally good.

I didn't like the single bed in a twin room but not because the bed was bad it was more that I am used to double beds.

Excellent location, friendly staff. Small but clean room.

Long wait for the elevator. Hard pillows.

Good location next to central station, clean comfortable helpful staff good breakfast.

Staff was very helpful, especially when my train was delayed by 2 hours, they let me stay in the lounge and offered coffee. So nice…

Nothing…

Since I travel alone, I always select a hotel close to the Central Train Station. This was probably a luxury hotel from the 1800s but it has been totally renovated and it is gorgeous. Do not be intimidated by the huge staircase upon entering the doors. There is a elevator next to the stairs. The room was large with a huge TV. The lobby, sitting room and bar were beautiful and the free breakfast room as excellent and beautiful. This hotel exceeded my expectations.

Nothing to dislike

"breakfast", "room", and "location"

An okay hotel with a dated 90s vibe. Clean and decent overall.

The room was too hot with no AC. Breakfast was poor: herring and sponge cake are on offer, but if you want something modern or healthy you’ll have to look elsewhere. The photos felt misleading and four stars is definitely a stretch.

Great location for both the train station and the old townVery comfortable bedDecent breakfast

Very slow lift

The staff was fine

Everything else.The room felt old and run down.The facilities were not of 4-star quality. The elevator took 10 minutes for 2 floors. It was a shabby 3-star hotel, at best

Location in heart of the city near mass transit

Our room detached from main property thru a walk thru parking lot not ideal.

large room in very good location. Erfurt itself is worth 2-3 days, and there is so much to see within easy reach by train (exit Bahnhofstrasse less than 5 minutes from the hotel).

very limited refreshment of amenities (ear cotton, coffee, sugar, clean cutlery)

The room was nice, big and comfortable

Breakfast area was very small, overall 95% area for eating, 5% area for breakfast seleection.

breakfast was excellemt

WIFI Connection in Room 03 was terrible and intermittent.

Nice room, good breakfast

The parking is expensive and difficult to find it

The breakfast was excellent and the car park good. A very convenient hotel for exploring the city and area, especially by train.

All was fine.

The breakfast was excellent and the car park good. A very convenient hotel for exploring the city and area, especially by train.

All was fine.

Location was fantastic as was close to station. Sebastian who helped with check in was very nice!

Recommend getting a room off the street - trams rumbling up and down the street, sirens, and loud drunks made sleep difficult.