Kula Maya Boutique Hotel and Spa

Absolutely beautiful property

We had an ant problem in our room, and there is quite a lot of place at night time between the music from both restaurants and being close to town

This hotel was lovely! The staff were very friendly and the food served was incredible!

Our hot water didn't work the first night and so we showered with semi cold water. The next morning we contacted the staff and they came asap to help fix it! Additionally, it was hard to find the hotel once we landed in San Marcos, we had to ask several people for directions…I’d advice contacting the hotel once you land so that a staff member can help you at the doc with luggage’s.

Very relaxing and on the water with great views affordable and overall good experience

Not too much outdoor property on hotel grounds , but was very nice

The views are beatiful, the room comfortable and nice but what really surpriced us were the charges when paying by crrdit card. In the restaurant they wanted to charge us 6.5% above the price for paying by CC. The guatrmalan law prohibits that so when we said that they took it off as an exception. And then the same at te reception when charging us for the parking.but this time they wanted to charge 18% above and it was just parking. I think that they are acustummed to charge that as mayority of the guests are foreigners and nobody tells them anything. But that is not right as per the guatemalan law it is prohibited to do that. So that is what really changed our opinion of the hotel as location and hotel really nice but this experience when paying was really not correct.

The hotel is super clean and chic, I may say. The food is superb. The view is unmatched. The pool and jacuzzi very clean. A romantic stay!

The bar next door hosted karaoke night until 10pm. It was uncomfortable!

Beautiful views, lovely staff, great spa massages and treatments, friendly atmosphere and mostly quiet and private

The pool should be heated, it was too cold to enjoy, the Jacuzzi by the pool should be available at no extra cost throughout the day and evening, and at night the Domo rooms should have the option of portable heaters, it was freezing.

The breakfast was great

We stayed in one of the yurts. Very comfortable except they are not sound proof. The heavy metal beat from the bar across the street was very loud.

Great location, food delicious, staff super kind and the views were awesome

Spa was not 100% functional and sometimes food would take too much time to arive

Beautiful place in a beautiful location, with sweet staff.

The shower didn’t have hot water, it was lukewarm at best. It got rather cold at night as the domes aren’t insulated. Overall, it’s wayyy too expensive. Yes it’s a beautiful location but everything from the services to the food was much too expensive for what we received, and much more expensive than any other place around.

Great staff and location.

Limited food options for breakfast, but decent overall.

I stayed for 4 nights in one of the domes which look beautiful in the pictures and are nice and spacious inside. The room was clean and has an amazing view of the lake.Breakfast was generally really good and tasty with eggs to your liking plus avocado, beans, plantain, cheese and coffee, juice etc.The bar service was great. Really nice cocktails and smoothies and you can take these anywhere outside.Before my stay i booked the Revive spa day which was really great and was really good value for money in my opinion. It was a quiet day at the hotel when I did this which made all the difference. The therapists were really amazing and it was really relaxing. I'd definitely recommend this.

The dome is like a glamping tent and whilst it looks beautiful there is absolutely zero way of blocking out noise in there and you can hear absolutely everything going on outside. If there are people being loud in the other rooms or domes there's no real way to escape it. There is a bar right next door which has loud music / karaoke / open mic although it does close at 10pmThe lakeside path borders the property, which is nice to walk but and I did feel a bit like you're on display with people peering in as people on the path can see straight into the property.The pool is nice but it's pretty small and not many sun loungers. It's usually quiet though so not often an issue during my stay.

The staff was very friendly and accomodation. We got early breakfast when we were up before breakfast started and helped us arrange our travel back to Guatemala City for a good price. The barman made excellent cocktails and the bed was possibly the most comfortable one we ever slept in.

There was nothing negative.

Location right on the water with great views of the volcanoes opposite. Nice rooms and bathrooms; seems to be quite new.

The pods are not well insulated so we had a lot of noise in the evening from the café next door and in the night from dogs barking.

DO NOT STAY HERE IF YOU WANT A RELAXING OR COMFORTABLE STAY. 2 out of our 3 days here the power, WiFi, fans, showers and sinks go out frequently for hours even though the surrounding cafes and hotels have power. After hours of waiting and sweating in the rooms which become saunas during the day, especially with no working fan, I had to go somewhere else and pay more money just to use these. The management does not care to inform you of this common event, even though I asked about strong WiFi before booking because I need it for work, or help make up for it in anyway. They just tell you it is out of their control, even though others around us still have power . Stay at Lush and avoid this place. The rooms also get much hotter during the day , without a working fan it becomes a sauna and with no working shower or sink without power (which is absurd) it is a sick joke to stay here.

DO NOT STAY HERE IF YOU WANT A RELAXING OR COMFORTABLE STAY. 2 out of our 3 days here the power, WiFi, fans, showers and sinks go out frequently for hours even though the surrounding cafes and hotels have power. After hours of waiting and sweating in the rooms which become saunas during the day, especially with no working fan, I had to go somewhere else and pay more money just to use these. The management does not care to inform you of this common event, even though I asked about strong WiFi before booking because I need it for work, or help make up for it in anyway. They just tell you it is out of their control, even though others around us still have power . Stay at Lush and avoid this place. The rooms also get much hotter during the day , without a working fan it becomes a sauna and with no working shower or sink without power (which is absurd) it is a sick joke to stay here.

Location, installations and especially staff are very pleasant.

Management/Ownership got it very wrong. There's a hell lot of communication about rules and what not to do. Sorry, you want to be upscale and charge accordingly? Stop treating me as an uncivilised. Culminating in having staff screening the room before check out. revise your business case if you're worried about stolen towels....

Nothing. The place was a nightmare.

Loud music all night, dirty floors, ants everywhere, and human feces lining the streets to the entrance. The place was an utter nightmare.

Everything; location, staff, view, facilities,cleanliness

looked exactly like the photos- the standard of cleanliness was fantastic.

the doors to the little bungalows weren’t fully sealed and the curtains didn’t stretch all the way across to prevent people from seeing into your room (I had to use a clip to keep it together).

view and location

no fridge in room no AC in room no microwave

View

They charged more than what I reserved on booking.com. I was supposed to pay $198 but they said my credit didn't work, although my credit card has been working at other places in Guatemala. They charged us $213 which included a 6% credit card fee on my friend's credit card instead and refused to honor the price from booking.com, although I showed them the confirmation email with $198. Even when I tried to pay in USD cash they charged more, $224. I called my credit card company and they said nothing is wrong with my card and they haven't seen any rejected charges. They also said that the hotel should've called them before I arrived or during my stay if they had an issue with my credit card. I would like to get some type of refund.