Art Hotel Superior

Room was spacious, very clean and modern

Hotel was great but the staff that checked us in was curt and a bit rude.

Breakfast, large room (family room for us)

Payment request to use the swimming pool with a water quite cold for the winter time.

Friendly staff , decent location

The bed (or bedlinnens) smelled bad (room 128), so I slept in my clothes on top of the comforter, and left a day before the end of my reservation.

It was a good locaction, and good value for money. The breakfast buffet was sufficient. Dinner offer huge portions.

The staff was arrogant in the kitchen. We could not eat at the restaurant at 9.30 anymorealrhough they were open until 10.00. They forgate part of the order atroom delivery. At breakfast we were rudely reminded what we should touch and how. Never was polite language used. The pool goes on extra charge which we dis not know in advance. There was not hot water at the evening to shower.

The room is very spacious, the bed is comfortable, bathroom is spacious.

There are molds in the bathroom. A women opened the door of my room with their key when I were still in the room. No notice made in advanced. It was not the time to check out, that women said they need to room. It was not nice and invading.

Great location, staff was very nice and checkin went very smooth. The room was big and spacious, and the bed was very comfortable.

The only thing I could mention is that the floor wasn't very clean along the terrace doors. The wind must have blown some leaves and small branches in that weren't cleaned up. Besides this, the place was very nice and well kept.My husband is 2 meters tall and the duvet was too short for him, approx. 170 cm long.

The room was spacious and clean and the staff were respectful and friendly.

The hotel was situated in a quite location and the staff was very gentle

The rooms we got (2) were old and nothing like the pictures both the bedroom and the bathroom. The beds were not comfortable especially the one of the sofa bed.We asked for an extra crib and it was not in the room upon our arrival.

Room is huge, but needs a refresh. Close walk to bus stop. Large variety at breakfast.

Interior Very dated. A little out of the center so you will need to bus or drive. Parking expensive in garage but there is free parking on the street if you can find some available.

The room was spacious, comfortable, and well-equipped, with a small fridge and a pleasant terrace. The hotel isn’t located right in the city center, but it’s easily accessible by bus.Overall, the stay went very well. However, the welcome could be improved — the woman at reception when we arrived (older, with dark hair) came across as rather unfriendly and condescending. Other than that, everything was perfect.

The mattress was good for my back, hard, the sheets and towels felt really good. Dinner was very good as well.

We got a free upgrade to a suite, dont know why but it was an awesome experience! Very friendly staff and very helpfull for anything we asked for! If we are in aachen again we are coming back for sure!

Huge suite of rooms with comfortable furniture and neat modern designGood sound insulation - very quietHelpful staff speaking EnglishSecure bike storage in basement garageBig modern TV

Location is not in city centre or close to locals shops, bars, restaurantsNo kettle or coffee machine in the room

Nice and neat, good location, enjoyed my stay.

Very spacious room and clean

Clean, Restaurant was really good,

I Booked a comfort room, the Rooms were old, basic and dated, in real need of an update, photos online are misleading and rooms are not modern as the photos show, so we asked for a move to a more modern room but I was told we needed to upgrade to deluxe room for an extra £45/£65 they did change us to a different room which was slightly more brighter as the original room was dark and gloomy, but it was the same decor, the room was really chilly in the evening and no heater/radiator in the bedroom at all. Dont pay for parking, there’s loads of parking right outside on the street! Breakfast was very expensive, nearly £50 for two people, I would not stay here again!

We have been here many many times, we have just recently changed for more “close to the centre” options, but no other beats the quality/price aspect. It is always clean, I see they are slowly renovating the rooms, the staff are always nice and helpful

Pillows way too small. Pool water too cold, I imagine you know since everytime we come it is always empty .

Staff friendliness and politeness

There was not a single cutlery provided in the room despite having a kitchen. No coffee, cup, plate. Even a kettle was not provided we had to ask the reception to get it. At least some cutlery should have been provided else there is no point of maintaining a kitchen

Superb

The pool was very cold, which was a bit disappointing as we were hoping to enjoy it as a family with our baby.

Good space, comfortable rooms.

Far from everything, the kitchen was not equipped.

Free parking, easy check in, great breakfast and they allow dogs.