Grand Hotel Zagreb

Renovated and clean.

What an unpleasant experience to be tracked down in the middle of breakfast and told we didn¿t pay for this option. It wasn¿t clear on booking, wasn¿t communicated at checkin, and would have been much more pleasant to deal with the transaction after we fi

Pools but the jacuzzi is always still cold

Location and the restaurant.

Hotel lobby was good, with coaches to rest, and the luggage storage was proper, reception lead us there was nice and helpful

Facility is very old and average, based on the very bad location, the price was not meeting the expectation.I ordered without breakfast, and I ordered for 2 persons for one night stay.Hotel reception insist I pay extra 45euro for the extra person, even I didn't book for breakfast. A manager went out and decide to not charge us extra

The hotel is situated at the west part of the city, it's in the shopping area, so if that's your kick, it's great, otherwise it's not close to the city centre or any specific landmarks. The breakfast is great, served from 6:45 which is good, it has a solid variety and more importantly it's refilled throughout the period breakfast is open. The room is spacious, and wifi works good. Also the staff is very polite and nice.

The hotel doesn't have the best view, as half of the rooms look at the truck parking which can be loud even at night when the trucks are working. The cleanliness could be a bit better, and the parking in front, even though it's big, it's not from the hotel, and anyone can park there and it doesn't look that safe either. The spa has a strange concept that only the pool is free, while you have to pay for salt room and saunas and everything else (?!) On the hotel info it's even stated that to use a jacuzzi you need to pay, but luckily we got it for free, because it was not working so we had to ask for it to be turned on. Also value for money is not the best.

Ok

“Previously, when I was at the hotel, they gave us rooms that looked quite good. Last time, our rooms were bad. I made a complaint at the reception, but they tried to convince me that all the rooms are exactly the same, which simply isn’t true.

The hotel is nice, has spacious beds and seems well furnished. Free parking with enough spaces.

The staff at the front desk was not the most polite, actually a bit rude.

Very cleanVery good size of roomsParking Next to shopping Center

No drinking water in the roomAnd no Facial Tissue Paper

Very very but very cleane and modern All the rooms are new Perfect facilities Very delicious food ? Close to mall to make good shopping and market

Everything OK - room size, internet, parking, good breakfact.

Nothing to complain about.

Clean new

Staff. Front desk upon check in. Front desk when I asked why it is written tha. Room service is delivered and it was nit…... Breakfast staff. Because she could not understand my room nr 109 , even that I explained twice like 109, 10 - 9 and nr by nr she made me to leave area and took me to front desk like thief where they told oh she did not understand well. No sorry nothing. Breakfast staff was not on position upon my entrance for breakfast so she just approach and ask for room nr.. and twice like that. Also most if pastry where old in breakfast. Banana were bad i am sure hardy edible. My mistake that did not took some photo. Same with check in staff same with room dinning. I spent most of time in various hotel type and tolerance is high but now I must write review. This is clean hotel

I recently had the pleasure of spending three nights at Grand Hotel Zagreb, staying in one of their beautiful suites—and it was nothing short of exceptional. The hotel is brand new, and every detail has been meticulously curated with a refined sense of modern architectural design. From the moment we arrived, we were struck by the generous sense of space, the freshness of the air, and the seamless harmony between comfort and elegance.Its prime location, close to all key destinations in Zagreb, makes it ideal for both leisure and business travelers. The suite itself was a sanctuary of calm—spacious, impeccably clean, and thoughtfully appointed.What truly elevated our stay was the hospitality of the staff, who were unfailingly kind, professional, and fluent in English. A special mention goes to Marko, the manager, who was a delight to interact with—gracious, attentive, and genuinely dedicated to ensuring that every aspect of our experience was flawless, from our accommodations to the delightful breakfast service.We are already looking forward to our next visit, and we wholeheartedly recommend Grand Hotel Zagreb to anyone seeking a stay that combines comfort, sophistication, and heartfelt hospitality in the heart of this beautiful city.

Very clean , great staff

Location and u have parking

No have Ac work they told me opening windows then no air came in the room and sounds for people outside because i opened windows

Huge clean rooms, friendly staff ,parking lot in front and back of the hotel. Generous breakfast!

The restaurant menu could be a bit more diversified

Very good location next to a shopping centre. Parking space available. Excellent breakfast and facilities.

Clean, new and comfortable. Unfortunately a bit far away from the centre.

Room was very clean & comfort, staff is very polite and helpfull and breakfast is excellent.10/10"I would definitly stay again in Grand Hotel Zagreb

Nothing miserable location and view!!! The bed sheets were too old and the bed wasn’t comfortable at all I couldn’t sleep,, no porter to carry ur bag or help u .. very bad experience

Spacious rooms, free parking, very nice staff, excellent breakfast, clean rooms, with the right temperature, very good wifi, very good location, close to highways, ideal for travelers.

Comfy and clean room, nice breakfast and friendly stuff. There is a free public parking just across from the hotel.

Everything was good.

The hotel looked very good and clean, very spacious, the rooms, the hallway, the bar area. The bed was very comfy. The staff were very very professional and helpful. They speak very good english.

The quality of breakfast. For exemple the apple juice never saw an apple. The eggs and bacon were cold the bread was dry, etc. You could tell that they used very low quality of products.The location. I was aware of the location since i booked it, of course, but on the map looks closer than it really is. Thats not hotel’s fault, it’s just a remark for others.