Astenturm Hotel

Nice modern rooms, very good breakfast.

We arrived during a snow storm and then were told we had to get the keys from a hotel several miles away. It just so happened that there was an accident on the road and it was blocked for several hours. So we had to wait several hours before we could enter the rooms. We saw nothing in the Booking.com listing stating that the key must be picked up at another hotel. We think it should be stated in the listing that there is no reception on premises and that the key must be picked up at another hotel with a 10 minute drive.

Good breakfast, clean and quiet hotel

beds quality

The location was amazing

The staff was not available or not very helpfull. The reception was not open to check out. The staff didn’t seem interested. The food was not good. No good choices after biking a day. It was all fast food and the choice of drinks was poor.

Absolutely stunning sunrise location. Not a luxury place. Limited staff availability.

Our access card unexpectedly became deactivated, requiring us to travel 3 miles to have it reactivated. There's a restaurant in the basement with a male employee who seemed quite unfriendly; it might be best to steer clear of it. Other than that, everything else should be okay :)

We went with the train. At the last moment, we were asked to collect the keys from another hotel which was around 2 KM away from this hotel. We were relying on public transport so it took us more than 2 hours to check in.The hotel rooms were nice and clean, and breakfast was good too. However, if you are traveling by public transport then it could be really difficult to check in, if you have a car then you can manage.Overall it was not so pleasant experience, the public transport in itself is not that good in this location and the process to check in at different locations - it becomes very difficult to travel 2 km in a hilly region with family and kids.

check in process

Breakfast staff was helpful and accommodating. Hotel location was nice and lots of hiking trail nearby.

There are no road signs and hotel name was different from the one thats mentioned on Booking.com.Online and on booking.com phone number mentioned is of DORINT hotel, while no communication done that check in will be done at Dorint hotel reception (which is 4-5 kms away).Checkin process was a mess.Hotel reception of Dorint hotel was very rude while doing checking and suggesting like Astenturm is not there part and they are doing favor while we booked 7 hotel rooms in total pricing approx. 140 per room.No procedure to park your car. Receptionist at hotel location could not provide parking ticket, While when we asked Dorint hotel staff, they were rude and said we dont know how you park your car, they do not have anymore parking tickets.Overall the checkin process is so bad like we have never experienced before.

Clean spacious room, tasty breakfast. Being able to bring a pet is a plus, even though it costs additional ~20 EUR.

First of all, hotel was simply locked when we arrived at 12:30. We had to drive up the mountain in the snow storm to see an empty hotel and a paper that informed us that on Mondays and Tuesdays you have to go to a different hotel and check in there. It is a 10 minute drive, but why couldn't I receive this information by email before my arrival? The weather was so bad one car went off the road near hotel parking, and I had to drive all the way down the mountain, go to a different hotel on the other end of Winterberg and then return all after a long road in dangerous conditions.However, it was not the worst part. In the online tool they use to manage checkin and checkouts, there was an option to checkout at 12. However, when we went to put some things in our car at 9:00 employee suggested us to checkout now (employee did not speak English - it is important). Using translator, we said that we will be back near 12 to checkout, but he said that checkout is at 11 and it doesn't matter what online service said. When I said that then we will get back at 11, he angrily mumbled something in German which I can only assume was an insult, as before (during breakfast) he mentioned how my wife's face looked "ukrainian" (even if it was a compliment, I would prefer people to not comment on our faces and what nationalities they resemble). After that interaction we decided to checkout immediately and never to return to that hotel.

Amazing location, on top of the hill… rooms were very clean and well equipped. Breakfast was also very good, typical German with English standards

It was perhaps too remote (in winter) as there was absolutely nothing there, except the hotel. Also no bar or any staff (after 6pm)…

The location was excellent. Nothing beats it. Furthermore, the staff was great. The breakfast was outstanding and the place was as clean as it gets.

I missed a water kettle and some tea.

Very good location

I was too late on arrival and the person on the desk was just impolite.

Excellent quiet location near winterberg. Nice breakfast. Clean room. Friendly staff. Excellent price/quality.

Didn't know I was going to be charged for the parking place. Got a weird hygienic charge on top too.

Lot of variety. Really good.

Bad

Pleasant

Very good

Very good

Exceptional

Exceptional

Very good