PLAZA Premium Parkhotel Norderstedt

Nice room - comfortable and well-sized, decent fitness room for a hotel and a nice sauna area (we did not have breakfast included, so I cannot comment on that)

The experience with staff was very mixed. The - as it turns out new - staff member was fairly impolite, annoyed, not open to reasonable requests (warming up the sauna and calling politely and timely so this would not interfere with the end of reception hours) and with her demeanor indicating she wants her shift to end (stressing the time she gets off multiple times). While it was 25.12 in the afternoon - so holiday time - where I understand that one may want to rather be home than at work, I do believe it is still important to be polite and professional to guests while being at work as it is the guests' holiday too. The second staff member (on the morning of the 26.12) was very polite, professional, warm and apologized for the first staff members behavior and promised that this will not happen again and that there will be consequences for the first encounter. It is on account of the second staff member (thanks again!), that we still give an overall rating of 7 (it would have otherwise been substantially lower given the upsetting check-in encounter). So this will hopefully not repeat for any future guests

Nice beds, smart night lights, friendly staff

1. Someone entered our looked room by mistake just as i was getting ready to shower. That should not be possible. When we came back from breakfast the next morning our room card has stopped working, so it seems like the card system the hotel uses is not the most reliable.2. The shower smelled like sewage.3. While the eggs and bacon at the breakfast were good, the pancakes were dry and the danish rolls were doughy.4. We stayed in room 105. There's a cupboard over the fridge that has a very sharp corner that sticks out into the room, my boyfriend (while being sober and fully awake) hit his head on it resulting in 2 serious cuts of a size that would justify stitches. While this obviously wasn't the cupboard's fault it feels like something that shouldn't be as easy to achieve, corner protectors are cheap.

Very comfortable bed. Excellent shower. Friendly staff. Very quiet. Great location.

Automatic bedside lights that come on at floor level when getting out of bed during the night.

Was surprised with the room size, comfortable bed and bathroom was nice

It looks a bit creepy but I think it was just an old design.

Excellent location near the Train/ SBahn station. Shopping & great café/ bakery nearby, nice quiet park area to walk. Room & bathroom size were very good& windows that open. Lobby area also nice size & well furnished. Didn't try breakfast. Quiet. Travelled with my aunt, so happy to be able to separate the beds far apart!Clean bedroom& other areas including bathroom EXCEPT for bottom of shower where glass walls meet floor.

Beds a little too soft, but new/ not worn out.I prefer firmer mattress.Base of shower quite moldy where glass meets tile ( siliconed).Instant coffee not tasty.

Staff, beds/pillows, room size, TV size, quiet room

nothing I disliked

Clean, modern and a very pleasant experience. Rain shower, led accent lighting in rooms, convenient plugs, lots of lights.

NA

LocationBreakfastBeds

Carpets look terrible No elevators till 3rd floor but given room at 3rd floor , cant able to carry kids and luggages easy

Clean and modern hotel. Close to the train station if you want to get to the airport or to Hamburg. We had a really lovely stay here

Checking in after 11pm was a bit tricky as no staff were there so we had to call a number and follow instructions. The person on the phone was very helpful though

Room / staff / location

Breakfast could have been more comprehensive / not a lot of choice and expensive

Perfect location. Just beside you will find a little mall, restaurants and a parc. The station ist just 5 mins away. Hotel was modern and very clean.

Placed in the cetner of the town. Staff are nice. Parking onsite is pretty easy. There are supermarkets, restaurants, cafes around the hotel.

Good breakfast.

Not elevator. Far from city center.

New furniture and interior. The water from showers run out of the places. But they help us to clean it. Super duper helpful staff.

Lovely rooms and clean. Backs on to a small park-like area and kinder school but was still very quiet. Very handy with an Aldi store out the front and a fantastic restaurant beside it which is open late with delicious food and very reasonable pricing.

The room size was quite small with little option to have large cases. A couple of sachets of coffee in the room when we arrived but not replenished at all during our stay

The hotel was great in many ways. Their app is great and all the online communication features they have. The room was nice and spacious, the location was absolutely perfect for us. They managed all my needs even was my flight was almost 10 hours delayed.

I know Germany is supposed to be more sustainable, but air conditioner would have been nice. They could have a phone line available.

Wonderful staff, always helpful and entertaining. Clean rooms and well taken care of features.

We were on the 3rd floor, and I know it's complicated, but an elevator would have been nice. Otherwise, great!

Very comfortable bed, though pillow a little too high for us. Modern and well maintained room, including a fine bathroom. Very good and comprehensive breakfast in nice surroundings. Friendly and helpful reception and breakfast staff. Parking in underground garage 50 m from the hotel (€6 pr. night - ask the hotel reception) which is locked/secured between 8 p.m. and 7 a.m.

The location is great, the staff is friendly.

The room had no ventilation, so it was hard to sleep.

Reception was excellent. Very helpful polite and her customer service was excellent

I am so happy will recommend this hotel to all my friends coming to hamburg. Breakfast was good staff there were so nice and helpful. Park Hotel need to coach other hotels about customer service. I recommend park plaza Hotel to any body visiting hamburg.