Mari del Sud Resort

Pros +

• Location is good by the beach. Some of the staff were very nice (Argentinean girl in breakfast room & African Italian girl in the reception, people in swimming pool) but to be honest some people on the reception were one of the worst I have seen in my life. Happy to be contacted by the hotel management to provide further details on this. Breakfast was amazing though but please bear in mind this is not a quiet place but a place for people with families.
• Mari del Sud Resort is located right on the sea coast. The apartment itself is very nice and clean. It was cleaned every day, including towels. The place itself was quiet, no loud noises at night. Resort has many separate apartments, a swimming pool, a green area and a nice view.
• This was my third time in Vulcano and the Aeolian Islands. Wonderful hotel. Highly recommended! The staff were exceptionally friendly and helpful. We would definitely stay here again.

Cons -

• One receptionist said that we need to wait until the schedule hour for check in. Then we saw other guests checking in earlier and I offered to pay extra if this was required. She was plainly rude and still allowed other guest to check in earlier and made us wait on the reception because the room was not ready. She made some disrespectful comments in Italian, that she thought I couldn't understand. When we get to the room, the room had some dust and it hadnt been opened for weeks as I could smell it was not properly aired. So basically, we were asked to wait on the reception as part of her power trip. Wifi does not work the rooms. Only can be used in the reception.
• The restaurant was quite disappointing and completely ruined our mood. We had half-board and we have never been informed that no drinks (juices/lemonade/something simple) were included into the price of the dinner, neither we got a drink list with the prices. Be prepared to leave no less than 80 eur. for drinks in the end of your stay. The choice of meals was very limited (ca. 3 appetisers, 3 types of pasta, 3 types of fish + a couple of extra meals)(it was very delicious though) and once we were not informed that the meal was no longer available and received a small tail of fish, while the neighbouring table had nice big fillets. Also once we had completely stale, like a stone, inedible bread. The same with desserts - be prepared that there will be no ice cream (only the lemon sorbet which was not always available), cannelloni and tiramisu (also not always available). Breakfasts in the restaurant are significantly better, many good fresh pastry, coffee, but no veggies. Another thing is, that the restaurant is completely not created for the bad weather. During the storm, the waves get to the tables, wind blows everything away and it is not possible to say indoors (only for 1 table), also many mosquitoes.