Hotel Eden Wellness

Excellent location, great friendly staff,clean,spotless, would give it a five star,the wellness center is fantastic, indoor pool, steam and dry sauna,even gave us especial robes ,towels and sandals for the sauna and pool,breakfast was all homemade goodie

The only thing we didn't like was the fact that we had to go back,even extended our stay one more night,

Amazing location! The staff was very kind with advice on activities and had plenty of suggestions.

Our room was perfect. Spacious warm and comfortable.

A creative and efficient layout of a spacious room. Large deck is accessed by double doors and had a stunning view of the Matterhorn. The room was well kept and looked like new. Staff was attentive and asked for feedback throughout my stay. This hotel sets itself apart by paying attention to the smallest details. The best value of all the hotels in my 3 week vacation in Europe.

Room was great, staff exceptional. They gave us a free upgrade to a room with a view. They took excellent care of us during the day or so the town had a power outage. Thanks much, will come again!

Super friendly helpful and efficient staff good location good facilities for the money

The wellness area exceeded expectations, offering a generous space with multiple saunas, a jacuzzi, experience shower, pool, and more. Breakfast was plentiful and varied, with different types of milk, seeds, and juices available. Our upgraded room was exceptionally spacious, fully equipped, and thoughtfully designed, featuring a designer sofa, bathtub, and high-quality shower head. An excellent stay overall.

The only downside was the attitude of one receptionist, but overall the staff were very helpful—especially during breakfast, where the service was warm and attentive.

We loved this family owned property with all it had to offer. It’s a fabulous choice for those skiing/ boarding…but a bit of a hike from the lifts- but that’s Zermatt. Staff were super helpful, arranging dinners and giving us great local suggestions. Inclusive breakfast very adequate and the coffee not bad!

We chose the property for the pool sauna and steam room facility which were terrific- but ultra European with no covering in the sauna and steam rooms- I found this intimidating mixing both males and females- but this is my issue. Why are these properties heated SO high- constantly having to cool down the room with outside air and we had every heater off!

It’s a lovely little place with a very friendly staff and great facilities. A short walk from the town centre but in a nice quiet location. This was our second visit and will definitely be back.

All was great

Great location to lifts. Staff was very nice.

Needs to be updated. It’s not the Zermatt 4 star property. I’ve been coming to Zermatt for 15 years.

It feels like you're in your own Swiss Chalet. Great and attentive staff, very comfortable room with unobstructed view of the Matterhorn. Highly recommend.

Great location relaxed chill vibe at the hotel. My single room was absolutely great- spacious comfortable with a view on Matterhorn. Staff was super friendly and kind.

Their swimming pool and sauna got stuck in the 80-ies ? and fitness as well. A great place but getting old and would need a redo.

The staff were excellent, breakfast was good and we liked using the pool & spa area.

Everything was perfect: the room (very comfortable beds), the hotel facilities and spa with the pool and saunas, the healthy breakfast choices, the cleanness, the location (not on the main and busy street of the village but still quite close to ski lifts, restaurants, etc). The service was impeccable and friendly. The hotel owners and workers take care of their hotel with love and very attentive to their guests needs. We had my husband’s birthday during our stay and they arranged a nice surprise birthday cake for him. If possible, go also for the room with the Matterhorn view- to see its majestic peak with sun shining over it in front of your balcony is really worth of a extra money! If we go to Zermatt again, this hotel would be my preferred place to stay in.

Very comfy and relaxing vibes.Lovely view from the room! Room itself felt very modern and well-equipped. Very very clean premises, within the hotel areas and the room. Free pickup from the railway station, and drop-off as well after checkout. Excellent customer service by the hotel staff and reception!

These are just a few nitpicks, but:The pool and wellness area felt a little bit outdated compared to the rest of the amazing modern-looking hotel. The breakfast was nice, but could do with a bit more of vegetarian options. And price-wise, it felt a bit pricey... But these are just small nitpicks, because overall, there wasn't much to dislike, honestly!

Breakfast was the best we have experienced. Great selection of foods and treats. Hostess always greeted us with a wonderful cup of fresh coffee. Very peaceful and relaxing. Wonderful attention by staff.

Are you kidding!!! There was nothing not to like!

The room was comfortable and clean. The front desk people are friendly, helpful and nice.

Everything was fabulous. Helpful polite friendly staff. Quiet clean comfortable large room. Very comfortable bed. Luxurious. Fantastic pool and wellness area. Excellent location. Beautiful Zermatt

We loved everything

The hotel design is great, many apples decoration, matched with the theme Eden. Remember to try the bakery next door, the cinnamon roll is delicious; and use the shuttle bus service back to the train station. Our room faces directly towards the Matterhorn, the view is nice. Enough space for two large luggages. All staff are very friendly and helpful, who helped to reheat our instant food and cleaned up the room when they knew there’re flies inside (which is occasional).

No, everything is perfect.

Loved this hotel, everything was modernly furnished and so clean. Housekeeping were brilliant, they visited twice a day and were wonderful at their jobs - thank you!! The receptionists were also great, I especially had the pleasure of speaking to Tamara for the majority of my stay - she was very kind, patient and willing to help. Breakfast was varied, they had the usual options, along with some homemade cakes/pastries. The spa area was gorgeous, I didn't use the sauna as it was a nude only zone, but the pool was lovely! My single room was great, I loved the balcony, the little sitting area, and the fact that I had both a shower and a bath (nothing like soaking in hot water after a hike). The view of the matterhorn was perfect, I even managed to take a photo of the sunrise on the tip (I was so happy, I cried). The location was also perfect, close to all the gondola stations and lots of restaurants, etc, but to be honest, in Zermatt, everything is close to everything anyway. The hotel also offers a free transfer from Zermatt train station, but this only runs until 7 pm.

It would've been nice if milk was also provided in the room to have with the teas provided. Pillows were also so flat - I did ask for a different one, but that was never followed through. The room was also excruciatingly hot, even though all radiators were off. Noise between rooms was slightly annoying, especially with the elephants living above and next to me, haha! Nonetheless, these issues mostly have easy fixes, so I'd gladly stay here again.

The room is well designed with modern facilities. All staff members are kind and friendly. The service is impeccable, there's even a round of cleaning in the evening. Traveling alone, I had a nice surprise and was touched to receive a small cake at breakfast on my birthday. All my questions were answered and requests accommodated immediately. The pool, Spa and massage services are great. I'll definitely come back.