BEAUSiTE Zermatt

Excellent hotel and great staff. Ideally located just 5 minutes wall from the high street. Great spa facilities and lovely pool.

Location very good. Excellent breakfast. Staff great.

The Grill restaurant needs a little work. Food really only ok. Better options outside restaurant.

view from the room, friendly staff

dark breakfast room, dark interiors

Everything is perfect from the decoration and the details to the staff and the good food

Beautiful hotel, wonderful spa facilities, great views and a great staff!

Nothing, it was perfect

The exceptional staff really made all the difference in our stay. They are very guest focused and provided us with all the information or assistance we needed. The hotel is walking distance to the center of town. The spa facilities, while small, were well-maintained. Our room was spotless and generally comfortable. The fresh pastries left daily in our room were a special treat. The included breakfast was wonderfully varied and plentiful.

Although our room description said "mountain view" our room was at the back of the hotel, which closely overlooked the Gornergrat Bahn line and other hotels on the hills. We chose to keep one window slightly open overnight for fresh air, so we heard the railway from early in the morning. Because of the colder weather, we chose to eat two of our evening meals at the hotel bar. The food there was generally disappointing.

Everything was excellent. View, breakfast, pool, room, staff, gym. I especially enjoyed the complimentary breakfast. The options were fantastic and the food was great. The dining room is so cute. The view of the Matterhorn from the room was also incredible.

Everything was excellent. No notes. Will be staying here again. It would be nice if guests were able to order drinks at the pool instead of needing to go upstairs but that would just be a bonus. No complaints.

Fantastic place. Incredible breakfast-buffet including fresh juice and a lot of great food varieties. The spa-sauna and pool are awesome. There multiples type of sauna including one outside with full a face windows with the view on the Matterhorn. (and also, exterior pool with same view). We fully recommend this hotel

This was a beautiful hotel and they were very accommodating. We were given an upgrade to a junior suite, which was spacious and beautifully decorated.

Great, large breakfast buffet! Our room was at the very top of the hotel and was warm, but had good cross ventilation when the windows were opened. The pool/spa area was wonderful. Clean and operated well. Very accommodating staff.

You had to pay for the use of the pool table.

Nicely located and walking distance to the town. Very nicely maintained hotel with great in room amenities. Very hospitable and respectful staff. We had a nice room with balcony views of the Matterhorn. We enjoyed our stay.

Great hotel, friendly staff and very comfortable. The pools are amazing and the beds are great.

The price is too steep for the quality. We don't know if we didn't have hot water in our room or if it would take really long to switch on. The hotel is not very flexible with cancelations.

Our lovely suite (#106) had a terrace with a view of the Matterhorn. The room was quite nice and there was a separate water closet room, the other bathroom had a free-standing tub and a large shower. The bathroom also had a terrace. Breakfast was very good. My husband had a sport massage by Ursula and said it was a very good massage. He has a regular deep massage at home every 2 weeks and always appreciates a really good massage when we travel. They have an outdoor pool and an indoor pool, the outdoor pool has a view of the mountain. The staff were very nice. They have a small shuttle that will come to pick you up from the station. It’s not that far to walk but it’s nice to have the shuttle when you have luggage.

There was absolutely nothing we didn’t like.

Beautiful hotel, within 10 min walking distance of the main street and train station. Exceptional views on the Matterhorn. Great pools and spa facilities. Room and bed were comfortable. Nice touch with the little gifts (cookies, cakes) every day in your room. Breakfast was excellent, one of the best on our trip.

No A/C, like everyone else, and the staff is midly happy to serve you at the bar or terrace.

Great location and amenities. Friendly staff. Great buffet breakfast and dinner restaurant.

Air conditioning in the rooms would be great during warmer months.

view good, Breakfast excellent, comfortably excellent, facilities are good as well

Beautiful rooms, spotlessly clean, comfortable beds, and great views of the Matterhorn. Good location, close but off the Main Street so didn’t have to worry about street noise. Staff was very helpful.

There was renovation work ongoing so there was construction noise during the day. The hotel provided us a note of apology, two drink vouchers, and chocolates for the inconvenience. As we were out most of the day, it wasn’t too bad. But would ask about any renovation work when booking in the future.

The service, food, location, esthetic, and rooms were superb.

The shower has a system of hot water that is unreliable. We had to run the water about 10 minutes before it gets warm. Very disappointing. The fitness room is very basic and under equipped.

The outdoor pool with a direct view to the Matterhorn was definitely a highlight. The service by the staff and concierge was top notch, making the trip an absolute wonder.

Would have been nice with a bug net outside the window to allow us to keep the window open through the ngiht.

staff, location, room and properties decore