Maison Viktoria Augsburg

I am not happy because I had to pay after I left, the money was taking from my account, I need a voucher or something

Modern nice hotel, there is a cettle, a frigid. The price was fair for the value delivered. The location could not be better train travel. At the station but quite. What else can you ask for

Spacious, clean, big bathroom, nicely decorated, super close to train station and friendly and helpful staff.

Wish the living area had a small sink.

Maison Victoria is an absolutely delightful hotel. Beautifully renovated, great staff, brilliant location right opposite the railway station, and so many extra special complimentary touches - beautiful coffee and pastries and fruit 24/7, ice creams, lovely bottle of sparkling water in the room fridge. And air conditioning , which was certainly appreciated in the hot weather we had. Also loved having access to the outdoor seating area and had fun playing pool. Very happy we chose to stay here.

This is the hardest review to write. There is a lot to love but the lack of staff and the checking in system justifies rating this hotel very low. Things to like: generally decent furnishings and clean rooms, good breakfast, nice common areas and touches (gummies, etc.), nice parking lot, nice lobby, air conditioning, good price.

Checking in process is insane. Desk is never staffed. If you arrive after hours you have to go through the parking lot gate and the sign says to use your PIN but it doesn’t work. If you are lucky, a guest will let you in but then to get your room key, you need another code which also is not your pin. You call the number that they provide but it takes over 30 minutes for someone to pick up and it rings so long that the call gets disconnected multiple times. It took me 45 minutes to get my room key when finally someone picked up my call and gave me the right number to get my key. Of course there was no one there to verify that I was who I said I was. I almost gave up and went to the ibis. If I had and someone knew that I gave up they could have gotten my key and I’m sure that the property would have disputed a refund since the room was already paid for three nights before I arrived.

The location of this hotel is great. It's close to the center of the city and all tourist attractions. We didn't use the breakfast option, but the breakfast room looks very nice; and everything is tasty in Germany.

It was our first time in this hotel, so we didn't expect the self-check-in set up. It was pretty stressful for us as we are elderly people and don't know German. When my sister called to the hotel representative for help, the lady hanged up on her.

The room space is unbelievable (bigger) and the bed is comfortable.

The elevator is so small for one person with 28" luggage, so yu need to wait a little bit.

Good location, the room is small and dusty.

When we checked in at 3 pm, the front gave us the key card without checking if the room was ready and then we got upstairs found out that the room was not ready. The lady was still cleaning up the room and we had to wait there in front of the room for 15 mins.

Great location close to the train station Cosy room in the eves of the hotel with view over the train station into the distance Breakfast was plentiful and delicious - recommend

The lift was tiny but is certainly not a negative when reviewing the hotel

Parking lot was hard to access, parked in the public lot instead, would have benefitted from the gate code before hand to allow entry into the lot.

location, cleanliness, price

Great location. Opposite main train station and easy walk into Old Town. Good breakfast.

Access was very awkward with luggage. Steps up to reception from the street. The smallest lift I've ever seen in a hotel. My husband and I had to go up to our room with our bag separately. The corridors were narrow and the doors heavy so it was hard to manoeuvre our luggage.

Staff is very helpful and warm. Allowed us for late checkout.

The carpark instruction could be clearer because there is another carpark next to it.

The hotel was across the station that made it very convenient. The room was spacious.

1. They didn't tell us breakfast is included and I found out when I was paying the bill. 2. The room was also very dark for being a junior suite. 3. Since we were attending an event, it would have been nice to have a full length mirror.

Comfortable clean hotel and room in a great location.

Room was a little small but perfect for our one night stay.

It was in the middle of Füssen. The location was perfect. Very nice and helpful staff, good food, nice drinks. It was clean and comfortable with multiple cushion options for max comfort.

The mini fridge did not work

Located right across the road from the train station, giving easy access to Munich. Breakfast was great. Staff were friendly and helpful. There was a room with a pool table for socialising.

The bed was extremely hard and comfortable. Bathroom was roomy with a tub

Entry into and out of the hotel was not easy. The tub was dirty, and the room was loud from outside noise.

Very close to railway station and town centre. Comfortable room. Nice breakfast. Helpful staff.

The only problem was with the bathroom sink when we arrived but the girl in reception ensured that it was fixed as soon as possible. Many thanks!

Very conveniently located next to Augsburg's central station. Comfortable room with enough space available. Roomy bathroom. Friendly staff.