Hakodate Onuma Tsuruga Resort EPUY- 30km from Hakodate Station

We really enjoyed the bar and outdoor areas. The onsen was good and comfy. Oh, I have to mention that their bread in the restaurant was so good! The staff there are nice and friendly. We were so surprised by the prepared clothing and shoes for our kid. It's so welcoming.

The towels in the room were a bit too old. I was a little disappointed that there was no special recognition of my birthday, which I had mentioned in my reservation. Usually, other hotels would write a card or a decorated dessert, which would have made the celebration feel more special.

Fabulous scenic location, amenities, service, staff. Noteworthy restaurant, great breakfast.Private onsen was perfect, quiet relaxing environment inside and outside

Beautiful hotel with charmingly quirky railroad history display in bar area. The food and service in the restaurant is excellent. Staff is very friendly and helpful.

The adjacent town is pretty dead in winter - not much is open.

Beautiful manor type property, location was great - in a very beautiful little village, accessible directly fr Sapporo main station, walkable, beautiful woods and lake around the property. Private bath in our room was the best, warm and clear. Free drinks (within certain hours), and activities are not very pricey but extremely pleasant, we did the birdwatching and we were so happy. Also luxurious dinner and breakfast service.

Restaurants around the area close at 3pm and open again for dinner time. This is not a problem if planning to eat during usual lunch and dinner times but not for off hour dining. Birdwatching guide knew little English and unfortunately we failed to study Japanese as well. But the guide tried to keep us included and translate as much as possible despite this and we had the most magical time.

Everything!! superb **DINNER** best experience!! And very helpful and polite staff

Small selection on breakfast (+a little too early in the morning)

Very well pampered in the resort with good food, services and onsen

Everything was good.

The Executive Room with Hot Spring Bath we stayed at was spacious and had lovely views of the red leaves from the living room and the very roomy hot spring bathtub. The location was perfect for visiting the Onuma national park. The dinners were also exquisite. We also used the hotel's excellent shuttle bus service to the Hakodate airport. All staff members were nice and helpful.

We informed the reception that we wouldn't need cleaning service for the next day and also put out a " Do not disturb" sign on the doorknob. The cleaning staff came in nonetheless while we were out. While we appreciated the conscientiousness we wished our request had been respected.

The property was beautiful, the dock on the lake was amazing to sit on and watch birds fly by. Every single member of staff we spoke to was incredibly kind and welcoming. They went out of their way to make sure we had everything we needed.

The restaurant was not very good, the course meals took a long time to eat and although some of the dishes were delicious, a couple of the courses were not very well thought out and could have been left off the menu. The seafood dishes in particular could use some work. My clams, shrimps, and salmon were not cleaned properly. There was sand in my clams, and roundworm in my salmon. The beds in the room are incredibly hard, it was like sleeping on a wooden plank.

Very close to the railway station, perfect staying with great staff, delicious meals, very comfortable room

Lounge with free drinks and music at quiet times

The location of the resort was close to the train station of JR Onuma Koen. The resort has a retro, traditional design but the services and facilities provided were exceptional. It was a comfortable stay at the resort. They even have this cool model of the area with toy trains running around.

Probably a small room for improvement would be the signage that leads to the resort from the train station could be placed in a clearer location (it was hidden behind some tree leaves when we came. We managed to use google maps to navigate which is not an issue for us. But for people that are not certain about using google maps it would be a bit challenging.

Comfortable clean room. Outstanding cuisine for breakfast and dinner. Beautifully designed hotel.

Nothing. It was one of our favourite accommodations of our month long trip to Japan.

Kind staff and very beautiful woods views.

It is far from Hakodate but perfect for resting in the woods.

With my wife we stop here on our way to Sapporo. The Onuma quasi national park was amazing itself, lots of birds and the path along the lake is awesome. The hotel was an experience. The interior design with beautiful wood crafted statues made the stay exceptional. I am a smoker and even if in the hotel is not alowed to smoke, the smoking room was comfortable and easy to reach. The rooms are big, extremely clean and there is all you need in them. The view on the lake from our room was great. We had the breakfast which was varied and of high quality. I enjoyed the scrambled eggs, and for my wife, which is vegan, they arranged a great breakfast too. Finally consideration the staff. They all speak English, they are extremely polite and will to help you in order to make your stay pleasant. I absolutely recommend a stay in this hotel to enjoy the wonder of this naturalistic area!

The professionalism and service level of all the staff. The beautifully decorated hotel and room. The amenities provided. The quality of the food.

Nothing. I love everything about this hotel.

The hotel is clean and cozy. The staffs are friendly and professional. The food is excellent especially the pastries . The landscaping blend in to the nature.

Environment

Meal, all western

Quality of its Restaurant

Too many mosquitoes

Best stay in Ohnuma Park.

Long waiting for dish to dish

Very friendly staff

Facilities are limited