Mercure Epinal Centre

The room was spacious and the bed was comfortable and there was lots of choice for breakfast.

The room was too hot and the air con did not seem to cool it down. Also the windows were locked. You could also hear all of the noises on the road including a group of people playing the trumpet and singing at midnight. The garage was super tight and hard to manoeuvre out and in to.

Great location and very good breakfast

Car park was a little tight

The location was good and the staff were very friendly and helpful

The room was a little on the warm side.

Room was clean and well presented. Breakfast was nice, with a decent amount of options to choose from

There was no bar onsite or open on site, which was odd forcing us to go out of the hotel to find evening refreshments. Lack of staff working on arrival. Only a single individual in reception which slowed checking down quite a bit.

We only stayed one night so not much to enjoy whatever this place has good to offer. Breakfast was good, so I guess that's it? Staff is nice and they helped with parking.

I do not understand why it has 4 stars. Not thoroughly cleaned, no safe box, drainage clogged up. The spa is a massive overstatement: it was so unwelcoming they might as well not have it. In the reviews people seemed to enjoy it so we expected good stuff and planned our day around it as we were traveling by car and had a restaurant reservation for dinner. But what a big disappointment. Stash in what seems an old basement garage; big smell of chlorine; hammam out of service; details completely not looked after with things like door handles and hinges completely rusty or half broken.

Although undergoing renovations, the hotel was very clean.

Coffee making facilities. No creamer, limited sweeteners (only 2), and when I stocked up the cleaner removed the extras.

Location, staff, breakfast, cleanliness

Air con was broken during our stay. The daytime temp was 32 degrees and our room was 28 degrees during the night. Very little sleep as a result. Major roadworks directly below hotel window that created a lot of early morning and daytime noise.

Mercure Epinal is a wonderful location at the heart of beautiful Epinal. The room was spacious and comfy, and the breakfast excelent. We will definetly return.

Had parking

We were offered a room in the building site, before requiring them to move us. Clearly booking. Com are given rubbish rooms. The food was terrible

Not recommended

Far away from a 4 star hotel! Parking is horrible , tiny spots where you barely can enter your car. No air or ventilation in the rooms, hotel completely understaffed.

Location

No hot water Poor front desk management

location is good

parking lot’s been built very difficult to getting in

Breakfast and sympathy of the employees

Room to refurbish or modernized

Great location

Very tight parking spot. Need to carefully drive in And out due to the tight space

Clean and tidy!

Breakfast and staff. I was told I would leave early, but I didn't even get the breakfast they promised. Flooded the room.

Excellent breakfast! Very spacious room!

Old style room but understood that the renovation is on-going

Very good

Pillows on bed were not comfortable! Had to roll up towels as a pillow!

Awful

Hotel being refurbished. No food or drink available. Fire alarm at 11.30pm. Manager did not know what to do. Fireman evacuated us . Old wires in poolRoom had melted and reacted with chlorine. Back to hotel room at 2.30am. No apology or compensation.

Brand new refurbished bedroom

Very narrow space to park, small plates for breakfast not very convenient, floor access to the swimming pool needs some renovation

Good sized clean rooms with air con. Had a pool and jaccuzi but these were very small. Staff were friendly and helpful