Kayakapi Premium Caves Cappadocia

Beautiful hotel on top of the mountain/cliff. Amazing views and great experience staying in a cave. Our room was very spacious and even came with a hammam. The heated floors were a nice touch as well.

The only negative was that we discovered lots of ants (~50) on the floor of our room. We told the front desk and they said we¿re in nature so this is not uncommon. They gave us only a $25 credit for the inconvenience, which was kind of ridiculous.

Great customer service with care I have never seen before . My baby fell to sleep at the restaurant, within a minute they brought blanket and my wife had bruise , first aid kit was given without even asking for it .

The staff was very helpful and accomadated all our needs during our stay.

We really enjoyed our stay at Kayakapi Cave Hotel. The rooms were beautiful and full of character, and the views over Cappadocia were stunning. Breakfast was relaxed and well done, and the staff were genuinely warm and helpful throughout our stay.

Not much to fault overall. Some areas involve a bit of walking due to the layout, which is expected given the nature of the property, but it’s something to be aware of.

The location was amazing , the way the rooms were done were excellent . It was luxury in a very unusual setting .

The wifi was spotty. The guest service could have been better . Not as friendly as i had expected

Kayakapi Premium Caves is a wonderful base to explore Cappadocia and has everything a traveler could want - large, incredibly well appointed cave suites; an excellent, extensive breakfast; amenities galore - from the gym, to a spa/hammam - and an exceptional view! But what really makes the place special is the staff and the level of service they provide. We worked extensively with Nihal in the main office who cheerfully helped us with all our tours, transfers and all the myriad of questions and requests we threw at her!

The only minor quibble we had was the in-room wifi, which required continual re-logging into and was highly variable in signal strength. I'm sure the staff would have fixed it for us and also I suspect the stone in the cave has a big impact on wifi signals too.

Loooooved the location !! Amazing views. Great food. Very nice facilities.

Our bedroom layout was a bit difficult. The bathroom was further away from the bedroom

There is nothing i don’t like about the property. The food, staff, location, the rooms, turkish Hamam, the vibe, everything was amazing !

Room was clean and well equipped.Breakfast was amazing with wide variety of food items, especially the hot chocolate, fruits, bakery items.Room service was great.

I had some issues with Wifi speed but it could be an issue with my phone.

Staff were very friendly and helpful, food was delicious and the room v comfortable

The Architecture and the design. Hospitality was great. Fabulous Ambience. large size rooms with hammam

The Majestic Cave Suite we were allocated (Room 102) was wonderful. It was very close to reception but still extremely quiet. It looks like the entire complex is gradually being expanded as additional caves are restored and updated, but we didn't even notice any building works taking place. Golf carts are always available to ferry you around the site as there's quite a drop between reception and the restaurant/bar/pool areas. Highly recommended.

The wi-fi was slow and required you to continually reconnect every time you started up your devices. You also needed your passport number to sign in, at least initially, which is inconvenient. But at least it was free and did generally work. I suspect the speed issues are due to the availability of the necessary infrastructure in the area rather than directly down to the hotel themselves. Switching off while you're on holiday isn't necessarily a bad thing!

We had an amazing stay at Kayakapi Premium hotels this summer. The location, the staff, the pool, the breakfast and the restaurant in general exceeded all our expectations. Not to mention the authentic cave rooms that were very spacious and meticulously decorated. If I would go back to Kapadokya I would stay at Kayakapi again. We have already given recommendations to all our friends and family. If you decide to stay here you should not miss trying the Testi Kebab, a local Kapadokya dish, at the hotel restaurant. Just be aware you have to order it one day ahead. Also a big thank you to the kind staff Duygu who helped our dream come true in organizing the balloon ride. It was truly a spectacular experience!

The only critique we have is that the sound insulation between the rooms was a bit poor. This was nothing that bothered us too much though. Everything else outshined that.

Good location and lovely pool area with view .

Staff largely disinterested and generally seemed unhappy . Food nothing special , room dated

Greeted by a unhelpful rude lady called Ms NihalPlease don’t go for any of her tours.

Bed was very hard and the pillows were very high and hard. When I asked the receptionist they told me there were pillows in the cupboard and they were the same. So didn’t sleep well during the three nights.

The hotel is in a nice secluded location with comfortable cave rooms and beautiful views of the surrounding valley. Lovely spacious bath. Quiet at night, and fully dark sleeping conditions was much appreciated. Excellent house keeping: the room was spotless. The Revithia restaurant is exceptional.

Breakfast was rather embarrassing, possibly the worst we’ve had in Turkey around this price point. Rubbery omelets, rock hard croissants and spoiled orange juice.Somewhat flakey internet (though it’s fast when it works). Google doesn’t know the way to drive to the entrance of this hotel, and there isn’t information on the website to direct to the correct entry. Only a GPS location. We spent half an hour driving around Urgup; this could have been better managed with clearer directions on the website. It was a bit disturbing to have buggies and vans driving in front of our balcony area all day and with workmen talking loudly, receiving phone calls, and peering in at us. Road traffic and privacy invasion wasn’t in my mind when choosing a cave hotel.

Absolutely stunning. The room was very special and unique. The pool was warm with beautiful views. The staff couldn’t do more for you. The food at lunch and dinner was really good.

The second bedroom didn’t have aircon and was a bit stuffy. The room was clean but some debris falls from the ceiling. The breakfast wasn’t great.

It’s like coming to heaven! It’s a gorgeous property!!

It’s secluded from rest of Cappadocia so unless you wanna Uber out of the property and go for dinner, you’ll be eating your meals at the property

- Property itself, excellent !- Staff Mr. Deniz and Abdul Rehman and overall everyone so helpful. - Breakfast was very nice- Maintenance of the property was very good. - Experience is unique and must do

Excellent breakfast, facilities, staff, concierge, attention to detail, etc. Our evenings started with a stroll in the property to see the full moon rising behind the mountains then enjoying our meals by the poolside terrace overlooking enchanting Urgrup.