Crowne Plaza Cappadocia - Nevsehir By IHG

The bathrooms

Swimming pool and spa staff

Great location Well appointed roomsBreakfast was great

The spa charges in euros Rates are extremely high

Convenient location. Right next to shopping mall. The spa area is so gorgeous, especially the hamam area. Breakfast spread was extensive.

We were given a room on first floor. Have to keep the curtains closed as it faces the shopping mall on ground level. will definitely be better if we were given a nicer room on a higher floor with a better view.

Good location. Bad breakfast.

Bathroom needs to be clean better. Carpet needs change.

Hotel good and clean. Breakfast was perfect

Some of Staffs are not polite. When you try to speak them . They speak to you in very high stars.They need to be smile face and polite.

The rooms 28m2 are vwry clean, kingsize comfortabe bedl and the bathroom with shower and bath. The breakdast is great continental and international halal. The spa, and hamam are for free for the guests. The swimmingpool was for me a bit to cold.Its great to walk from the lobby directly inside the shoppingmall .The rexeptionist lady and the lady of the restaurant Fatma offered a genuine hospitality. My thanks for the ladies.

Great staff, friendly people.

The 2 rooms were given on 2 different floors, despite plenty of available rooms, we had to request specifically to be located on the same floor. At this level, it should be done without asking.

Clean modern rooms

We asked for a triple room, because our son was with us, so they put a folding bed (which was not comfortable) in room which meant that there was hardly any space left

convenient for shopping. All brand facilities inside the building.

worst breakfast. No variety of food even no choice of fresh juices. Chef can’t make quality omelettes and even fried eggs. Green salad leaves were even not clean it’s not a 5star hotel standard breakfast. No vast choice of food but good for turkish local peoples.

Ms Zoha at reception was very helpful & professional. I highly recommend her.

Breakfast team & vegetarian option

Literally loved almost everything. One of the very best places I have stayed at. Extremely clean, the most comfortable bed. Attention to detail was impeccable. Very helpful and kind staff. Location is good. Close to most everything. Loved the spa, indoor swimming pool and sauna.

The breakfast buffet is quite a lwt down for a 5 star hotel. Not much range or variety and for 400 lira it is quite pricey.

The first day we arrived our room was not ready it was after 3 pm When we went to our room after using toilet it was overflowing with water thus problem never resolved until 3am they decided to change it it was too late They should have changed it on 6th October when I call them for the issue.

As above

This place isn't necessarily bad, but for the rank it has and the facilities it boasts, it falls short where it matters: in the quality of service.The hotel is located right next to a large shopping mall, that has a food court with local cuisine and many shops. The hotel also has a spa floor, with indoor pool, a gym, wet and dry sauna and a hammam! The facility is clean and the room had a nice view of the plains.

Foreigners beware: the staff does not know English (they make an effort, but anything involving more than yes/no response will be met with a defeated look), and are not coordinated with each other. I tried to communicate with different members of the staff on different occasions, each time it took effort and repetition to convey my message. In one occasion, a senior member of the staff registered me to a hot-air-balloon (with substantial cost), while ensuring me that I will be joining the rest of my group. In effect, I was attached to a different group (this confusion almost cost me the trip), with any attempt to resolve this issue with another staff member only resulted with repeated "I don't know" responses. I tried to resolve the issue with the original staff member after, but he just shrugged me away.The breakfast might seem luxurious, but in fact is very limited and repetitive after a couple of days - the chef does not seem interested in changing any dish on the menu, which mostly is comprised of canned products, pastry and eggs (done is only one way).

Decent, clean and comfortable rooms with great facilities (pool, gym, sauna etc). Friendly staff with great service. Good price for the location. Good wifi signal.

They had issues with the card machines at both the Starbucks and the restaurant but not at reception. Staff kept saying it's the machines' fault, but it was obvious they didn't know how to use it but the staff at the reception knew how to operate them. They need more training. I reported this to the reception.

Staff and cleanse

The accessible room had hard doors and the toilet seat was quiet low

Some Crowne feature have been there anyway- the standard is there- implementation no

the Club Room King Bed with Sofa Smoking does not exist -is a LIEthe personnel was not supportive, considering the above they redirect to discuss with booking.com as they don't know about this type of room. As we were 3 persons- 2 adults and 1 child, finally they put an extra bed, which initially intend to charge with 15 Euro/night. they cancel it after my protest.The AC system although it works, the thermostat was useless- it works like on/off. lighting system which is centralized works with deficiencies- you cannot switch on the light in toilets without centralized on, but with centralized on the lighting around TV is on. In our case with extra bed below TV ( no other place to put- as not enough space) was impossible. Due to my daily activities, where i work with this system i can tell that this does not work as intent- at list compared with Crowne standard

The lobby and the size of the room.

Many of the staff members weren't speaking English at all and that was frustrating. I wouldn't be able to receive the required information if I wouldn't come with my Turkish speking partner.

Ubicación, cleaned, spaces, staff, service

Bathroom tiles more clean.

Terrible hotel. DON'T STAY

No hot water in the room for 2 nights and the staff didn't bother to attend to the complaints.Lousy breakfast. Poor management and rude lobby/ night manager.

Bad

Terrible breakfast in the hotel.....no choice at all & nobody eating their ....seems like a ghost town in fact the seems to be empty. Badly managed arrogant and care damn managers in the lobby. IHG should be ashamed of the hotel. Infact I have decided to stop staying in Crowne plaza from now onwards due to loss trust in the brand after this experience. NOVOTEL IS 10 TIMES BETTER AS A FAMILY HOTEL .