Karlstor Gästehaus

I had a lovely stay here albeit brief. The room was comfortable and the hotel is well connected. Breakfast was lovely and the staff were attentive and warm.

Everything one would need, simple but effective. Beds were comfortable and the room had all the amenities.

Could use a mini fridge, also the door to the bathroom is a bit weird, doesn't fully close.

Friendly staff, always willing to help.Very clean and cozy.

Although we initially encountered a small issue with the cleanliness of the room, the manager promptly and efficiently resolved it. We received a satisfactory solution and did not experience any further inconveniences.

The location is perfect, just a few stops to the main Hbf. The staff is helpful and check-in works even at 12 am.

The room was full of smoking smell. As for non-smokers it was quite bad

There is no receptionist on the hotel. Self check-in machine is never accepted the reservation number or surname. The given number in any case is not reachable. If you want to pay extra deposits and do not want to reach to the property you can book this hotel… waste of time!

Very dedicated receptionist who was working in the middle of the night against all odds (not functioning reservation system, storm, flooded corridors, being obviously on her own). Her attitude and support was exceptional.

Not easy to find from the street, rooms worn out, very noisy toillet - flushing the toillet in the middle of the night must have waken up the whole hotel...

It was very clean, good location. Also it was nice to find teapot in the room. The windows faced the street, so if you want to sleep longer, you need to have this in mind.

It was a little confusing to find the hotel because reception is located in different street. You need to go to reception first and then thing’s go well.

A great place to stay, nice rooms and a grand breakfast buffet. A very customer service oriented personnel with a great sense of humour. Even my 15 year old daughter loved the place, and that is a lot!

Very good

The entrance was hard to find due to some conflicting instructions. Would be helpful to know that it's right next to the grocery store.

Only location was good

The shower was stinking and they dont clean the room during my stay

Staff were really helpful and friendly, and the room was lovely and clean.

Bad

Bathroom had blocked and odorous drain. Room was seldom cleaned and room was accessed numerous times without my permission while I occupied it

atleast they attended the call

I had an option to select checkin time ,we were on the check in time at 23:50. But when I called them on telephone, they said they were closed it’s so sad that they gave this response. I know in COVID times it so essential to keep up the measures but check in times are an issue. The worker said they were already closed checkin at 23:30 but website says checkin is from 15:00 to 00:00. So it’s not really fair they did this on a cold night .

Great Location! It’s close to the main shopping street and restaurants and cafes. The furniture is very basic but clean.

The shower leaked a lot and flooded the hole bathroom. Also the walls were quiet thin so we could hear the people in the hallway and in the rooms next to us.

The internet connection was very weak and unreliable throughout my stay.

Internet

Thank you for the microwave! It was very kind of you to let me use it.

Very nice and new. Especially near the public transport

Location and staff are great