Zi Hotel

Good central location. Comfortable modern room. Very good breakfast. Secure storage for bicycles.

Lousy wi-fi connection.

It was located in a good area, and the price was ok

The room was cold! When I asked for an electric heater 2 times I was told they would come and being one, but no one came! Also you can hear anyone in a 10m radius in our out of your room!

Bedbugs! Be warned.

Bedbugs! Don’t book here! We stayed here on the 10th of July 2025 and decided to leave the hotel the same night. My girlfriend got red itchy stains on her leg when she was on the bed and that was a good reason to check the sheets and mattresses. What we found there was truly horrifying: poop stains from bedbugs. We decided to leave immediately. The reception was already closed so we couldn’t officially check out. We tried to leave the garage, but it wouldn’t open. Imagine something bad happened and you’re stuck in the garage. Luckily some woman passed by who was able to open the gate from the outside. The next morning we went back to the reception to check out. We were promised a refund, but despite several attempts to make contact, we got absolutely nothing. No contact, no money. Not to mention the hassle we had cleaning al the suitcases and clothes when we got home. This is the most horrendous experience I ever had in a hotel. Hotel ZI in Karlsruhe should be removed from Booking.

Location

Room service , breakfast

Terrible experience - the worst hotel stay we’ve ever had

Our stay at this hotel was absolutely horrible. We booked one night in a “Comfort” room — the most expensive option — traveling with our two small children (both two years old). What we got was a complete disappointment and a nightmare from start to finish: 1. The room was completely filled with cigarette smoke. Everything smelled — the air, the furniture, even the bed sheets. It was disgusting. 2. The balcony was filthy, covered in bird droppings and littered with dozens of cigarette butts. 3. There was only one half-used roll of toilet paper in the bathroom — and it was wet, as if someone had poured water over it. 4. The bathroom was extremely dirty: the trash bin was with someone else’s garbage, the showerhead was grimy, and the bathtub drain was clogged. 5. The floor in the room was filthy — walking barefoot was impossible, especially with toddlers crawling around. 6. The room was prepared for only three people instead of four, even though we booked for four. This made our stay even more uncomfortable and stressful. 7. The breakfast looked terrible, and we couldn’t even try it because all tables were taken. The few empty ones were covered with random papers and personal items, so we had to leave and find another café to feed our kids. 8. The parking garage is very low (1.9 m) and extremely tight — not suitable for larger cars. We barely managed to get in.We arrived late after a long drive, right before reception closed. By the time we parked, carried our sleeping children upstairs, and saw the awful state of the room, the reception was already closed. That’s the only reason we didn’t leave immediately.This hotel was a total disaster. I strongly recommend avoiding it — absolutely not worth the money or the stress.

Location was average

All was bad about this experience. Should be removed from the platform as they dont even give you the chance to cancel the rest of the days you wont stay. I had to leave early this place i only booked as the place we were gonna stay cancelled on us before. The manager told us no cancellation possible even though the facilities did not eveneet basic standards. Once room was deliverded to us and we arrived at it the door was open so you can imagine the start , no AC and then as they are located in a main avenue all the smoke from cars and people smoking goes to the room if you open a window and if you dont open it you basically get cooked with the heat. The fan did not work and once i requested a new one they gave me the one you can see in one of the pictures. Sheets were stained with unknown substances

Good location, friendly and helpful staff at the reception

The magnetic stripe key card for the lock didn't work on the second night and hotel didn't answer when calling their number and also never replied to the chat. Had to wait for hours until staff arrived to prepare breakfast; then I was provided a new and working key card to finally get some sleep. I also wasn't the only guest running into the problem of the key card not working.When checking out, the receptionist offered to talk to the management to see if I can get a partial refund, but didn't hear anything back from the hotel within 4 work days, so I'll assume that the hotel won't be following up on that one.On the topic of locks: The magnetic stripe card lock model used in the hotel is publicly known to be insecure since 2012, so better not leave any valuables in the hotel room...The room doesn't have air conditioning, so it was quite warm in there when staying there during the summer. Have to say though that I didn't check for that when booking. Sleeping with open window isn't an option, since there's a tram line right in front of the window.Outside of the window there's trash and quite a few cigarette stubs despite the room being a non-smoke room.Cleanliness of the room was ok, but has some room for improvement.In the bathroom there were two maybe CD-sized holes in the wall below the sink that were stuffed with paper towels or something like that. No idea why that was the case, but found that one rather odd.Another thing, which didn't really bother me, but might be good to know for others, is that this hotel seems to be used as a location by service providers in the horizontal business as it's right outside of the inner prohibition zone of the city.

The staff are friendly

The single bed was not a bed it was a sofa bed and not a proper mattress for my daughter with back issues or for anyone paying for a bed. It specifically states 3 bed room on website

The location was good

Wifi was a disaster ! No mini bar and no safe to store your items

Location and reception staff were very helpful

I stayed two nights in total first night was a nightmare trams thundering past till 1am then stating again early morning. Bin wasn't emptied either. In fairness I complained and was given a quiet room at back of hotel but I lost my first night's sleep !

The hotel is good for the price and located in proximity to the city centre

The immediate neighbourhood is very noisy at night, people making a lot of noise on the streets. After 10pm we did not feel very safe

Breakfast was very good, few options but tasty. Room was warm and cozy. Liked the placement of the beds

A big Spider in the room my kids got scared. Main bed was okish. Pillows were not good. TV also needs upgrade no netflix etc.

Breakfast was good. Staff helpfull. Rooms very nice & clean.

Having a bar would have made it a better stay

The location was good, the view was good Room 406.

The breakfast was !To noisy and cold from old windowsI through things in the basket and after return at the hotel found them in the bathroom, Towels were wet needed to dry myself,Didnt have hair dryer

Breakfast good. Also shower footing was broken and we were offered a change of room immediately. We accepted this offer and an alternative room was made available to us

Good price and clean.

Room was a little too small.

Good location

Staff poorly speaks English No staff in the early morning. So you can’t normally check out. Lack of parking slots. Not easy to find location

I asked for a quiet room and was given a wonderful room that is facing the inner courtyard. Really appreciated it!

The location of hotel is just perfect, really very close the city center, shops and restaurant. The opportunity to have a breakfast. Price for the location was very friendly.

We could hear a small child from next room easily, even when the child did not shout. The walls in the room would use new painting. Plates in the room were dirty.

Location is excellent and staff is helpful. Public transport is very convenient. Nice place to stay in Leipzig.