B&B HOTEL Verdun Sud

Clean. Pleasant staff. Location.

Couldn't gain access. The machine outside didn't work in English or German, finally tried French and it worked. Waited outside in cold and rain with other customers , for over an hour.Emergency number didn't work.Reception not staffed in hours when stated.

Inexpensive facility located some 2 km from the centre of Verdun. Helpful and friendly staff. It sticks to the standards of the F1 network.

We do not have any particular critical remark.

Basic but very functional; excellent value .

Took quite a time to access property via on line instructions.

It seemed easy to book, through booking.com. That was expected.

If we could have entered the hotel after paying for the room via Booking.com, it probably would have been fine. However, after paying that same evening from a restaurant a few blocks away, we were unable to enter the hotel, since no one was there after 9pm and the automat machine outside the front door did not accept our card, since the payment had not arrived from Booking.com. It seemed like a technical glitch with the machine, but no, it was a payment glitch, which was explained by a young woman who came down to explain it from the doorway. She was not there to let us in and said it was a booking.com problem. We had to leave and find another hotel. The worst of it: we never got our money back. Booking.com took our money and did not return it. Not only that, but the 'chat' that I managed to have with great difficulty with booking.com (extremely hard to communicate with them: they deliberately make it difficult) went nowhere and no one was bothered that we had lost our money for a room that we could not enter. Neither booking.com nor the F1 hotel in Verdun, which has not responded to my direct emails. Booking.com responded via chat, but in a weird English: 'After reviewing your situation, weve determined that Htel F1 Verdun has made the charge in accordance with your reservation policy, and therefore there is no need to be concerned.' 'Your' reservation policy? They charged us, so we have no reason to be concerned? It seems that the hotel's policy justifies their taking of our money without giving us the room we paid for. They appear to have treated it as a cancellation on the threshold, which justifies zero refund. Booking.com they got their commission and the hotel got what was left over for the room. Incidentally, this is why booking.com makes it so hard to cancel a booking: if they can force you to cancel directly at the hotel, i.e contact the hotel and not booking.com, they, booking.com, retain their commission.

Inexpensive facility located some 2 km from the centre of Verdun. Helpful and friendly staff. It sticks to the standards of the F1 network.

We do not have any particular critical remark.

We could not stay there , i want a refund , we booked into the hotel next door and that was much better . B&b hote

This was the most awful accommodation myself and my son could not stay there , we had to go to different hotel .The room stank of smoke the shared toilet doors were broken there was no toilet paper , the corridors had strong smoke smell and contamination , we could not sleep there

Cheap, clean and easy to.book

Nothing really apart from the toilets were outside the room but for the price I paid for 3 people, you cannot complain

It was cheap and close enough to downtown Verdun

Unmade beds upon arrival. We had to make our own beds. Very small rooms. Sheets in the bunk bed was some type of blanket and didnt have proper bedding

Good location, short flat walk to a couple of restaurants and shops.

Shared bathroom was not great, but OK for one night at this price point. Breakfast was poor and not worth the, admittedly cheap, extra cost.

Close to centre, cheap

Beds were uncomfortable, no towels

Simple, comfortable and good localities with nice breakfast. Nicely cheap.

Very basic. Shared toilets is not for the fainthearted.

The location is good because we drive to there. Very quiet. The price for two persons, great! The bathroom and toilet are clean. Not many clients so it's quiet. Meet our budget!

Impossible to get in

Impossible to get in We booked the room, but it was impossible to get in. The check-in-machine was not working, so we could not get the room code. The phone number given in the reservation process was not working! Next-door hotels were fully booked, we finally found the Hotel Campanilla in Verdun which was good and we didn't have to spend the night in the car and drive 10 hours the next day without sleeping. Simply - the service of Hotel F1 is very bad, we do not recommend it. It may happen that the check-in-machine is not working, but the staff should be available on the phone to solve it. The goog thing was that Booking.com returned the money for the unfulfilled stay.

Proximity to Verdun fortresses

Unfortunately as previously arranged with management we arrived late, around 9:30 pm. we could not find any sign directives to management, had no code sent to us to enter the building or a room number if we had entry codes. in front of the building there gathered a dozen people talking and enjoying themselves, they said they were Bulgarian. they were not guests but kept a foot in the front door to anyone to use the toilets and shower. This group coming in and out of two or three large vans did not appear trustworthy to us, nor could they (or would they) offer any information on who was in charge of the building. in fact the place seemed abandoned of any authority so we drove away and slept in our small rental car at a highway rest stop. We did try the phone number but did not know the means of dialing a + sign at the beginning of the hotel phone number ( discovering days later that pressing the 0 for several moments would bring up the +. The next day we were given an entry code and room for the next two nights as booked. I did not explain the situation as the late arrival arrangement was new to us and thought perhaps we had arrived past the arranged time. I should add that we had just arrived in Paris, had driven through a terrific storm and were not proficient in French so felt quite helpless. had codes been sent by email we could have managed

Price and location.

1. Difficult to check in because of faulty check machine. Almost gave up and wanted to go next door hotel. fortunately it finally let me in. But other visitor gave up and spent his night in his vehicle. Looks like the hotel charges for money for staying not letting guests in, as it is impossible to cancel booking when you are there at 22:00. 2. The hotel worn out and needs refurbishment.

clean and good value with car park

Bed was comfortable

Lack of staff meant I had to wait till 6pm to obtain room even though I booked in at 4pm .(went down the road to McDonalds for a coffee

Room very clean. Breakfast ok. Good value.

Compact room, shared bathroom facilities.

Terrible

This stay was a total disaster. My husband, his brother and our children arrived at the hotel and were given pass keys; the receptionist then went home early. One of the keys did not work and there was nobody to help my family or let them into the room. My family were then forced to squash into one room meaning my teenage daughter had to share a small room with her uncle and my son and husband had to sleep on the floor. Also the light was broken in one of the bathrooms so it could not be used. There was noise all night from what appeared to be a party in one of the rooms. The key which didnt access the room also didnt let my family out of the hotel after a miserable nights lack of sleep, fortunately they had the second key.

Price.

It is F1, which comes with shared showers, toilets and. long distance to city center. Only 1, and badly placed, electrical outlet in a triple room.