Ramada Encore by Wyndham São Paulo Osasco

It has good location.

The soap bottles were empty and weren´t refilled after asking for

Never stay here again, can't use the bathroom, well one time then You can't flush the toilet, ld lik

There is no running water, no bathroom this is awful , complaints are not answered . I'll write a report is their response to

quartos amplo

problemas no ar e tv

Good breakfast. Comfortable beds.

Parking is not included in the price. This should be specified in the description. Pillows need replacing.

Very clean rooms!

There are no family accommodations! They charged me extra for my daughter to stay in the same room without an extra bed and refuse to give us extra pillows!

I like the staff, they helped me to fund my phone charger and have me back

The towels were totally disappointing also the phone in the 2 rooms we booed were broken and out of service, couldn’t call room service or front desk.We probably not staying anymore.

Location is central, which is good. Thus time my room was facing the main road and it was too much noise from people, traffic until very late into the night.

Breakfast wasn’t as great as two years ago when I stayed there, although they have the basics. Would be nice to have hot water and herbal teas available.

My Portuguese is not good and the staff at the front desk help me as much as possible even with my language barrier. I’m very grateful for that.

Staff very friendly and fast check in.

Apart from Fruit and Juice, no vegan options for breakfast.

Breakfast was fine, though there was not much variety (I was there for 7 days).

Small rooms, need better towels, need a hook or 2 in the bathroom to hang up pajamas or clothes

Very clean, comfortable bed, spacious room, nice staff, clean bathroom, nice location.. We liked the restaurant too.

I wish cups /glasses and hand soap were available in the room.

Staff, cleanliness, comfort of rooms.

Due to location near big Autonomistas avenue, it may be a bit noisy in the early morning.

HOTEL IS WORTH AS PER PRICE AND ROOM QUALITY AND SERVICE

INTERNET VERY SLOW FOR WORKING IN THE ROOM.

restaurant and reception staff was very friendly, breakfast was good.

The staff members at the reception and restaurant were very helpful and friendly.first room we stayed there was mould…we also had a problem with the room service cleaning, when we required it to be cleaned and 2 times in the same week the cleaner did not clean the room.It is very disappointing paying to stay in a hotel where you have to beg the staff to clean the room, also we had to change the towels and other items in the room as the service wasn’t done on those two days.we stayed in the hotel for nearly two weeks and definitely was expecting a little bit more of respect and better service for the price we paid for it.

actually there is nothing I really liked about this hotel. some of the things are ok but mouthing really special enough for me to like it.

The staff could not speak English. Quality if the room was very low, bathroom door could mot be closed, toilet that is loose, insects coming out from drain in the bathroom, the quality of the bed was very bad and I could feel the poor quality of the bed. The hotel charged me extra money without my consent. the breakfast was not that exciting. the hotel next to Ramada hotel cost 1/3 of the price and the rooms and confort was even better than Ramada hotel. the rooms are very small and not even sound isolated, so I can hear everyone walking in the hallway and I can hear the trafic very loudly and overpriced. there is no place for you to work with your laptop. I also came 30 minutes too early and the staff wanted me to pay for early checkin and this is why I do not feel welcome in this hotel despite I paid more than 2400 BRL for 6 days stay, too costly and value for money is disappointing. I would personal recommend the next door hotel since comfort and value for money is better.

quiet and spacious

bad internet connection

Hotel was walking distance to a few good restaurant and not to far from the mall. However, what made the visit was two of the employees who both spoke English well! The first was Thamires who checked me in and gave me some insight on what to do near by and then there was Michel, who late at night assisted in translating the dinner menu at the hotel and placed the order for me. Thank you both!

Good location; Friendly staff;

First room had a strong bad smell coming from bathroom floor drains. Second room was better but also had some bad smell; Poor exhaustion (can’t be turned on manually);

comfortable bed, nice reception staff. dog bed and bowl provided

very bed internet. check in was difficult as we paid on a spanish card the machine would not accept. common problem we know, had to walk to a supermarket to get cash withdrawn. extra cost. cost of the dog each night $10 us.

location

service. their staff was not prepared to attend international customers. their associate suggested me to have a national credit card when my card did not go through. In addition, they saw we were in couples, however, they knew my reserve was with 2 twin beds, but they never suggested an upgrade to have have a queen/king size bed. I noticed it when was in the room, with my wife complaining. the other couple decided to ask, and they said what got what we selected through booking! In addition, they wait to swipe the card to tell us that only one of the rooms was included breakfast ! I would recommend them to hire more experience people , and not keep 100% teenagers team (19-21 years old!) to host customers.?