Serrazul Hotel

Excellent location, old property, but well maintained, only problem was lack of English speaking staff including front desk

More English Speaking Staff

Great location! Great hotel!!

Some things didn’t quite make sense…There are no hooks in the suite we stayed in, none gor purses, jackets…etc.The small vanity mirror is glued to the counter, how is it to be used? Also a small tray with the soap also glued to the middle of the vanity…The light switches and electrical plugs were by the bed but very low and difficult to reach..The bench in the bedroom is very unsafe, could only sit on it in the middle as it tips over…

Excellent location and parking facilities... great kids club.Staff was very friendly and caring! Would go back! ?

Very traditional old style hotel...Maybe a few things, interior, could be renovated or swapped, like beds... even though wasn't too bad!

The location and the breakfast. The swimming pool if there are no children too.

Internet does not work at all!! I complained several times and it was never fixed.

Good locationGood breakfastQuiet for sleepingGood staff

Stairs under repair

Excellent location on downtown, close to the best restaurants and stores. No need to rent a car, just get an UBER for some attractions if you don’t like walking.

WiFi is horrible! I had to use cellular data.

The locations is great! The hotel is in the heart of Gramado.

The rooms required a renovation ASAP. No desk or workspace available in the room. Despite of the available room space there is a lack of storage. I think it's overpriced for what is offered.Some hot options from breakfast were dry and cold, like re-heated food.

The property is very good. Comfortable rooms and very clean.

The restaurant is not good…… the food is not at the level of the Hotel.

Perfect location, beautiful interiors, great pool, access to view the Christmas parade.

The bed was too hard for my back.

breakfast is great , hotel good location

WIFI singal is bad and no kettle and hotel under renovation. double room bed is made of two single beds

The location, the pool, the breakfast and the room were all great!

Position and breakfast

WiFi, noise, elevator.

The best

Although there was a maintenance being performed at the building, there was no price discount. A family room (2 adults and 2 small kids) was older and uglier than a couple's room but pricy.

There was everything in the Hotel. Even if it was a rainy day, we stayed at the play room with the little one. I think that he never got bored.

Hair dryer had only cool wind.

Café da manhã e area social

Limpeza dos filtros do arcondicionaodo

Location, breakfast.

Hotel needs some renovation.

Great location, rooms are comfortable and staff is wonderful!

Bathrooms could use a renovation.

Great location!

The smell of the room! . Also the bed was uncomfortable, couple bed made by 2 single beds .

Exceptional location. Near all restaurants, malls , attractions.

Nothing. Everything was good.

Location is awesome.

Small bedroom, looks old, no ventilation inside the bathroom.