eXo Individual Hotel Mannheim - by SuperFly Hotels

Only the location

No facilities at allEven no mini bar in the room to keep my medicine And TV is very old ,small and not working properly Beds are not comfortable at all

Location; price; size of room; good barthroom & shower

(1) The 6-digit key code to enter the room! I had difficulty entering the room on several occasions. After pressing the code, you then have to - very quickly - turn a round handle, which can be challenging! It is simply a terrible system and will discourage me from staying at the hotel again, despite the positive aspects that I have listed. (2) I found myself in a 'Smoking Room'...there was a stale smell of tobacco smoke

This is the worst hotel I have ever stayed in. The room smelled of smoke, you could hear the subway at any time of the day or night, and when I went to breakfast in the morning, I wanted to return to my room, but the doors were locked. I went to the reception and waited for more than 20 minutes for someone to come. . The waitress gave me a new door code, which also didn't work. I went back down to the reception desk and asked them to open the door for me. After that, they came up with me and gave me another code. Thanks to the hotel's irresponsibility, I missed my train.

Great location. Clean. Great stuff.

The photos were off. The view was not bad. But I expected panoramic windows, as in the photo, but didn’t get them. The bathroom was smaller also. Not as big as in the picture.

I slept outside on my first night seemingly my booking wasn't scheduled for the date that were confirmed in my emailedAlthough the staff was nice and helpful. nothing special was done regarding being outside for the first night. no Apology, just rigid, inflexible robotic German bidding by the rules. As if it was my fault.

Passable

Not ideal if you're sensitive to noise or need easy parkingThe parking is actually quite far from the hotel, not as convenient as advertised. The location is right on a major tram line, which makes it extremely noisy throughout the day and night. I had a hard time sleeping because of the constant noise

Good breakfast.

As per listed under the hotel it was told that parking was available, together with WiFi, showers etc, all according to the description of the accommodation. The parking was not included as it was one of the city’s parking garage. As we’re all the other parking facilities around the hotel. A bit of false marketing.

Absolutely chaotic experience.I arrived at 3:00 PM for check-in, only to find the hotel completely deserted. The reception area was locked, with a printed notice saying reception opened at 3 PM – ironic, considering no one showed up until well after that time. No apology, no explanation – just a shrug and a key.The room itself? Basic at best. There is nothing remotely “luxury” or “boutique” about it. For £140 per night, I at least expected a bottle of water or some thoughtful touch, but no – not even the bare minimum. The room was uncomfortably hot, and when I asked about air conditioning, the receptionist casually told me there was none and that I should just open the window.As for breakfast – don’t expect much. A few tired pieces of fruit, boiled eggs, and an overwhelming amount of bread. If you’re lactose intolerant or vegetarian, brace yourself. Milk and water round off the “buffet.”Overall, completely underwhelming. This hotel is riding on a name and delivering none of what it promises. I wouldn’t return, nor would I recommend it to anyone expecting a proper boutique hotel experience.

Everything

I liked a lot the location of the hotel and the size of the room (the room had a huge window on the city centre pedestrian area, in front of a nice buildings and close to the river ... therefore excellent)

Although I have to say I didn't need it, the services are reduced to a minimum ... Perhaps the only thing I have to admit is the soundproofing which is really lacking

Only the clean and modern

Everything else,Parking is shitty, too small entrance.Staff weren't helpful, the guy had the first day at the job without knowing anything about the hotel. Can't even tell where the entrance is Breakfast was basic.Room and hotel is in the noisy street.Checkin link were removed.No staffs around 10pmNo reply to messages on the booking.com.When we were checking in we could hear a couple having sex. No privacy

Only the clean and modern

Everything else,Parking is shitty, too small entrance.Staff weren't helpful, the guy had the first day at the job without knowing anything about the hotel. Can't even tell where the entrance is Breakfast was basic.Room and hotel is in the noisy street.Checkin link were removed.No staffs around 10pmNo reply to messages on the booking.com.When we were checking in we could hear a couple having sex. No privacy

Clean and secure. Good window drapery.

Television had no signal so no tv

Clean and secure. Good window drapery.

Television had no signal so no tv

The location was good.

UPDATE - I received a message from the property (see attached) - complete validating our issues and safety concerns.The overall place (halls, rooms, lobby had a very bad smell. The window in our room was broken, the curtain was torn. We ended up going to another hotel as we could not cancel/get refund.

Central location, clean room , there is a nice rooftop terrace

The check in, not being able to check in before 3pm. We arrived early and were able to leave our bags told to come back at 1pm to check in - arrived back only to find check in closed.Was surprised to see non residents using the toilet facilities, when the reception was closed.

Central location, clean room , there is a nice rooftop terrace

The check in, not being able to check in before 3pm. We arrived early and were able to leave our bags told to come back at 1pm to check in - arrived back only to find check in closed.Was surprised to see non residents using the toilet facilities, when the reception was closed.

Pleasant

The lighting in both the room and bathroom was quite minimal. So I wasn’t able to make it bright when it was dark outside. The curtains didn’t cover the entire windows so it was very bright in the early morning and also I felt people could see into my room because I couldn’t close the curtains

Pleasant

We were arriving with to guests but only received towels and linnen/bedlinnen for one person. Because of the arriveltime we couldn’t have this fixed.

Tha balcony. The bed was nice.

Looks like there was a party and stuff went missing and was never replaced: curtains, hangers, tables, phone, cutlery, tissues etc. Bathroom is TINY: no place for shampoo bottles, no hangers for clothes, you can put your toothbrush there and that’s it. There are chairs and a couch awkwardly arranged in the HUGE room but no tables. There were two fans that were about to break. No couches on the balcony like in the pictures. The third bed is not nice at all and more of an after thought. Hugely disappointed!

Ok hotel in a run down location

Only two black out blinds so full amount of window was not fully covered leaving light to come in and wake me up.