Hotel Unione

The room was renewed, very clean and comfortable. It was quiet at night. The staff were always nice in the few interactions we had. It was close to the Castel Grande entrance.

We were satisfied.

Very friendly and attentive receptionists. Great central location, easy parking next door. Sl

Slightly expensive for an overnight stay - typical of Switzerland.

Staff was excellent friendly, the room was small and at first a bit smelly but spotless clean. It is at a good busy location.

The long smoking area in front of the main entrance where you have to pass through when entering.

Great location, good value for money. Friendly people.

Great location at entrance to Old Town and lift to Castle.Room with view of Castle from Balcony.Friendly welcome.Public parking right next to hotel ( charged)

All was good

We paid for a balcony room and the view of all three castles was spectacular.

A kettle for making tea would have been handy

The location was okay, not far from a major parking lot and city center. The property is dog-friendly - they gave us a welcoming pack for our furry member of the family. That was nice.

The air conditioning didn't work, so we had to sleep in 27C. We had to open the window, which didn't help much as it was hot outside. Plus, we could hear all the noise from the restaurant downstairs and the nearby road very well. Our sleep was awful. Wifi only worked outside of the room. There was no signal inside.

The room was large and convenient with beautiful windows and a modern bathroom. The location was good as it was near grocery stores and plenty of restaurants. Our room was not on the main street but, if it were, the stay may have been less pleasant. The breakfast was good enough.

The proximity to stores and restaurants was nice, but the hotel is on a busy/loud street. Fortunately, our room did not face that street but I would imagine our stay would have been less pleasant if it were.

Very clean, well located, quiet, comfortable bed and pillows, free water and coffee in the room

beautiful building. clean room with comfortable bed. helpful staff and did well with the language barrier. great location for getting around to sites, shopping and transportation.

Cozy hotel with friendly and professional staff. The dinner in the restaurant was great!

Friendly staff, convenient location.

Single rooms have no balconiesBreakfast was E15 extra

Good location close to station and city center. easy bus connection. The view on the castle from the balcony was lovely. Friendly staff.

Great location, a few steps from the main drag and station area. Short train ride to Locarno. Views of the Castle Grande and other Castles from the rooms. Staff were super friendly and helpful. Free public transit in Ticino with hotel stay.

Very clean, modern room and helpful, friendly staff. The dinning room decor was a bit dated but the food was very, very good with excellent service.

Near center

Bed was short and near

Great location for the town centre and not too far from the station. Lovely view of the castles from the room. Garden is nice. All very clean. Friendly receptionist.

Decor is generally quite dated, our corridor didn’t smell too nice (the room was fine). Not all electric sockets worked, bedside lamp was really poor quality and didn’t flex properly.

Great location and excellent staff!

A little older, but clean & great value.

The old carpet that covers the entire surface of the room made the air stuffy and was hard to breath

The breakfast was extraordinarily disgusting. The breakfast was very simple, including cold boiled eggs The room was covered in carpets, the water's temperature could not be regulated (it was luke warm). The apartment held too much dust and the room had no single bed. The apartment was located at a highly trafficked intersection, it was not possible to open the door because of the loud traffic sounds. The bathtub retained far too much and would not drain correctly. The balcony had far too many lights that it felt like day during the room although it was dark outside. We had to close the shutters to reduce light exposure during the night.

When I complained to the staff they did nothing.

I was with my family. At the same time, footballers from a French team stayed at the hotel. They were very loud, singing, and shouting at night in the corridors, they even knocked on our door. When I complained to the staff they did nothing.